|
Nextel
iDEN
Digital Multi-service Data-capable Phone
i315 Phone User’s Guide
@NNTN5503B@
NNTN5503B
Making Calls .............................................19
Phone Calls.....................................................19
Ways to Enter Calls.........................................21
Using Speakerphone.......................................23
Using Mute......................................................23
Making Emergency Phone Calls .....................23
Contents
Getting Started........................................... 1
Removing the Battery Door...............................2
Locating Your SIM Card....................................3
Battery...............................................................3
Powering On and Off.........................................6
Activating Service..............................................6
Enabling Security ..............................................6
Phone Programming .........................................7
Call Alerts..................................................25
Sending Call Alerts..........................................25
Receiving Call Alerts .......................................25
Using the Call Alert Queue..............................25
Finding Your Phone Number and Direct
Connect® Number ........................................7
Nextel® Voice Mail ............................................8
Nextel Worldwide® Service ...............................8
Customizing Features .......................................8
Phone Basics ....................................................9
SIM Card Security ...........................................12
Locking the Keypad.........................................15
Accessories.....................................................16
SM ........................................................ 27
Direct Talk
Off-Network Walkie-Talkie ..............................27
Channels and Codes.......................................28
Private Direct TalkSM Calls..............................30
Making Emergency Calls in
Direct TalkSM Mode ....................................31
Wireless Local Number Portability: Bringing
Your Phone Number From Another
Setup Options .................................................31
Carrier.........................................................16
Nextel® Customer Care...................................17
i
Recent Calls ............................................. 33
Storing Recent Calls to Contacts ....................33
Deleting Recent Calls......................................34
Memo.........................................................44
Call Forwarding ........................................45
Forwarding All Calls ........................................45
Turning Off Call Forwarding ............................46
Forwarding Missed Calls.................................46
Viewing Call Forwarding Settings ...................47
Entering Text............................................ 35
Using Alpha Mode...........................................35
Using Word Mode............................................35
Special Function Keys.....................................36
Using Numeric Mode.......................................37
Using Symbols Mode ......................................37
Advanced Calling Features .....................48
Call Waiting .....................................................48
Switching Between Calls.................................48
Putting a Call on Hold .....................................49
Calling 2 People ..............................................49
Creating Pauses and Waits While Dialing.......50
Making International Calls...............................50
Setting One Touch Direct Connect® ...............50
Group ConnectTM Calls...................................51
Call Timers......................................................52
Using Your Phone as a Modem ......................53
Making TTY Calls............................................54
Special Dialing Codes .....................................56
Contacts ................................................... 38
Viewing Contacts.............................................39
Creating Entries...............................................40
Storing Numbers Faster ..................................41
Editing Entries .................................................42
Deleting Entries...............................................42
Checking Capacity ..........................................43
Creating Pauses and Waits.............................43
International Numbers.....................................43
ii
®
Message Center..............................................64
Nextel Phone Services.......................... 57
Caller ID ..........................................................57
Per-Call Blocking.............................................57
Per-Line Blocking ............................................57
Call Restrictions ..............................................58
Nextel® 411.....................................................58
Voice Mail Messages................................65
Receiving a Message......................................65
the Message Center ...................................65
Sending Unanswered Calls to
Voice Mail...................................................65
®
Ring Tones ............................................... 59
Setting Your Phone to Vibrate.........................59
Ring and Vibrate..............................................60
Assigning Ring Tones to Contacts ..................60
Viewing Ring Tone Assignments.....................60
Downloading More Ring Tones.......................61
Managing Memory...........................................61
Deleting Custom Ring Tones ..........................61
Nextel Voice Mail....................................66
Setting Up Your Voice Mail Box ......................66
Playing Messages ...........................................66
Changing Your Password ...............................67
Recording Your Name.....................................67
Recording Your Active Greeting......................68
Advanced Voice Mail Features .......................68
Nextel® Voice Mail Tree..................................73
Message Center ....................................... 62
Accessing the Message Center.......................62
Message Center Options.................................62
SMS and Two-Way Messages .................74
SMS Messages ...............................................74
Two-Way Messages and Net Alerts................75
Receiving Messages................................ 63
Wireless Data Services............................78
Message Notifications .....................................63
Wireless Data Services ...................................78
iii
Accessing Wireless Data Services
Games .......................................................94
From Your Phone .......................................79
Using a Headset .......................................95
Attaching a Headset........................................95
Using a Remote PTT Button ...........................95
Navigation Keys ..............................................79
Guides and Demos..........................................80
GPS Enabled ............................................ 81
IMPORTANT: Things to Keep in Mind ............81
Making an Emergency Call .............................82
Viewing Your Approximate Location ...............83
Enhancing GPS Performance .........................84
Updating Satellite Almanac Data.....................86
Setting Privacy Options...................................86
Using GPS with Map Software........................87
®
Nextel Customer Care............................96
Domestic Customer Care................................96
Nextel Worldwide® Customer Care.................97
Understanding Status Messages............98
®
Nextel Terms and
Conditions of Service.........................100
Safety and General Information ............122
RF Operational Characteristics .....................122
Customizing Your Phone........................ 90
Setting the Volume..........................................90
Setting Your Phone to Not Ring ......................90
Seeing the Display Better................................91
Using Settings .................................................91
Optional Features............................................93
Portable Radio Product Operation and
EME Exposure..........................................122
Electro Magnetic Interference/Compatibility..125
Medical Devices ............................................125
Operational Warnings ...................................126
Operational Cautions ....................................127
Accessory Safety Information .......................128
iv
MOTOROLA LIMITED WARRANTY ...... 130
Limited Warranty
Motorola Communication Products
(International) ..................................... 134
Patent and Trademark Information ...... 138
Index ....................................................... 139
v
vi
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation.
DECLARATION OF CONFORMITY
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is
Hereby declares that the product:
Product Name: i315
encouraged to try to correct the interference
by one or more of the following measures:
Model Number: H69XAH6RR1AN
Conforms to the following regulations:
• Reorient or relocate the receiving
antenna.
FCC Part 15, subpart B, section 15.107(a),
15.107(d) and section 15.109(a)
• Increase the separation between the
equipment and receiver.
Class B Digital Device
As a personal computer peripheral, this device
complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
vii
Getting Started
antenna
p
Power button.
volume
controls
audio jack
Navigation key — press the arrows to
scroll through menus and lists.
m
Menu key — accesses context-sensitive
menus.
Push-to-talk
(PTT) button
power button
A
Option key — selects the option
appearing above it on the display.
option keys
Note: Throughout this User Guide, the
option keys will be represented
by A.
space key
speaker
(in back)
s
e
Send key — places phone calls.
End key — ends phone calls; returns to
idle screen; using Wireless Data Services,
returns to Net main menu.
microphone
back key
DIRECT
CONNECT /
GROUP CONNECT
speaker on/off
accessory connector
1
Removing the Battery Door
To start using your i315 phone:
forward to release the battery door, rotate
the circular piece in the center of the
release button to unlock it.
•
•
•
•
Make sure your SIM card is in place.
Charge the battery.
Activate your service.
Enable security.
Removing the Battery Door
1 Make sure the phone is powered off. See
“Powering On and Off” on page 6.
2 Slide the release button forward until it releases
the battery door.
3 Remove the battery door from the back of your
phone.
release
button
speaker
2
Getting Started
Locating Your SIM Card
Battery
Your SIM (Subscriber Identity Module) card is a
small piece of plastic located in the SIM card
holder in the back of your phone, underneath the
battery.
Inserting the Battery
Your phone comes with a High Capacity Lithium
Ion battery.
1 Remove the battery door.
2 Insert the top of the battery into the battery area.
Press the bottom of the battery to secure it.
SIM card
holder
SIM card
3 Replace the battery door and press it gently until
you hear a click.
If there is no SIM card in your phone, contact
Nextel Customer Care at 1-800-639-6111.
3
Battery
4 If you want to ensure the battery door does not
accidentally come off, rotate the circular piece in
the center of the release button to lock it.
3 Plug the other end of the charger into the
accessory connector.
Charging the Battery
Your phone comes with a rapid travel charger.
Charger Attached appears on the display.
Tip: To remove the charger from the accessory
connector: Press the buttons on the sides
of the plug. Pull the plug straight out.
1 Plug the charger into an electrical outlet.
2 Open the connector cover.
4 If you have purchased optional batteries or
chargers, see “Charging Times” on page 5.
Note: While the phone is charging, the keypad
backlight will not illuminate.
connector
cover
4
Getting Started
Charging Times
Removing the Battery
1 With the phone powered off, remove the battery
Check your battery and charger type against the
below grid to determine appropriate charging
times.
door.
2 Remove the battery by pushing the battery
toward the antenna and lifting it out.
Recommended charging times:
Battery
Charger
Standard
Rapid
Standard
Lithium Ion
2 hours
4 hours
Extended
Capacity
2.5 hours
3.5 hours
6 hours
Battery Use and Maintenance
Lithium Ion
•
The Motorola iDEN Approved Lithium Ion
chargers provide optimum performance. Other
chargers may not fully charge the iDEN Lithium
Ion battery or may yield a reduced number of
lifetime charge cycles.
High
Capacity
Lithium Ion
7.5 hours
•
•
Extreme temperatures degrade battery
performance. Do not store the battery where
temperatures exceed 140°F (60°C) or fall below
4°F (-20°C).
For best results, charge the batteries within the
temperature range of 50°F to 104°F (10°C to
40°C).
Prolonged charging is not recommended.
Lithium Ion batteries have a self discharge rate
and without use, lose about 1% of their charge
per day.
5
Powering On and Off
•
The battery capacity is degraded if the battery is
stored for long periods while fully charged. If
long term storage is required, store at half
capacity.
A screen then appears prompting you to select Ok
to update your browser information. This screen
will only appear during initial activation. See
“Enabling Security”.
Powering On and Off
Enabling Security
To power your phone on:
You must enable security the first time you power
on your phone or within 20 days of first activation of
your phone.
Press p.
As your phone connects to the network, you will
see a connecting message. When the idle screen
appears, the phone is ready to use.
1 Press A under Ok.
Note: If you press A under Later, the idle
screen will appear. The next time you
select Net from the main menu, you will
be prompted to enable security before you
can use Wireless Data Services.
2 You are prompted to enable security. Press A
under Yes. A series of screens and then the
default homepage displays.
3 Press e to return to the idle screen.
To power your phone off:
Press and hold p.
Activating Service
The first time you power on your phone, your
service is activated.
6
Getting Started
•
•
Name — Enter your name. See “Entering
Phone Programming
Text” on page 35.
Within 24 hours of enabling security, you will
receive a Net alert containing your Personal
Telephone Number (PTN), Nextel Customer Care
Line 1 and Line 2 — your phone numbers for
phone lines 1 and 2. These are filled in when
you receive your first Net alert after enabling
security on your phone.
Direct Connect — Your Direct Connect
number is the number that others use to
contact you using Direct Connect® service. It
is filled in when you receive your first Net alert
after enabling security on your phone. To view
your Direct Connect number, scroll to Direct
Connect and press A under View.
number, Direct Connect® number, and Talkgroup
lists for Group ConnectTM calls.
•
1 When you receive a Net alert saying New
Browser Message - Receive Programming
Info, press A under Goto.
2 You are prompted to accept changes to your
lists. Press A under Ok.
3 You are prompted again to accept changes to
your lists. Press A under Ok.
4 A confirmation screen displays. Press A under
Ok.
•
•
Group ID — the number of the Talkgroup you
have joined.
Carrier IP — the IP address assigned to
Nextel. It is filled in when you register for
packet data services. To view your Carrier IP
address, scroll to Carrier IP and press A
under View.
IP1 Address and IP2 Address — the IP
addresses assigned to you for using the
Internet with your phone. To view your IP
addresses, scroll to the IP address you want
to view and press A under View.
5 Press e to return to the idle screen.
Finding Your Phone Number
and Direct Connect® Number
My Info lets you view your phone number, Direct
Connect number, and other phone information:
•
1 Press m to access the main menu.
2 Scroll to My Info.
3 Press A under Select.
4 Scroll to see your information:
7
Nextel® Voice Mail
Nextel Worldwide® Service
You can use your phone to make calls
•
Ckt — Your circuit data number is the number
you use if you want to use your phone to
transfer circuit data. See “Using Your Phone
as a Modem” on page 53. You receive this
number from Nextel.
internationally in select cities using other iDEN®
networks by calling Nextel Customer Care to
activate international dialing on your account.
Countries in which you can use your phone include
Argentina, Brazil, Canada, Israel, Jordan, Mexico,
Peru, the Philippines, and Singapore*.
Note: If you request equipment related
transactions on your account, Nextel
Customer Care may require you to
provide specific information about your
phone. By pressing m anytime while in My
Info, a context-sensitive menu will appear
that includes your phone's service status,
unit information, and phone identification
numbers including IMEI, SIM ID, and
Serial Number (SN). Please be prepared
to supply the representative with this
information when requesting these types
of transactions.
* Credit approval may be required. Other conditions may apply.
Customizing Features
You can control many features of your phone,
including the volume of incoming sound, rings, and
other tones. See “Customizing Your Phone” on
page 90.
Nextel® Voice Mail
You must set up your voice mail box before you
can retrieve messages. See “Setting Up Your
Voice Mail Box” on page 66.
8
Getting Started
Menus and Lists
Your phone’s features are arranged in menus,
submenus, and lists.
Phone Basics
Any time your phone is powered on, the display
provides you with information and options.
status icons
To access the items in a menu or list, scroll using
the navigation key at the top of your keypad. This
key lets you scroll up, down, left, or right. Holding
down the appropriate part of the navigation key
speeds up scrolling.
text area
menu icon
In this guide, this symbol > tells you to select a
menu or list item. For example, Settings >
Security means:
display options
1 Scroll to Settings on the main menu.
2 Press A under Select to see the Settings
screen.
The screen shown above is the idle screen. The
idle screen appears when your phone is on, but not
engaged in any activity.
3 Scroll to Security and press A under Select to
see the Security screen.
Text Area
Menu Key
This area displays menus, messages, names,
phone numbers, and other information.
Many features provide context-sensitive menus
that let you access related features and actions.
The S icon appears any time a context-sensitive
menu is available. Press m to access the menu.
Display Options
Two display options appear at the bottom of most
screens. You select a display option by pressing
the option key below it.
9
Phone Basics
Find your approximate
geographical location.
See page 81.
Main Menu
l
d
GPS
All your phone’s features can be accessed through
the main menu. When you are using a feature, the
icon for that feature appears in the upper left
corner of the display.
Contacts
Create, view, store, edit
contacts. See page 38.
e Messages
Access messages. See
page 62.
a
b
m
j
Net
Access to Wireless Data
Services. See page 78.
f
g
Call Forward
Memo
Set call forwarding
options. See page 45.
Settings
Ring Tones
My Info
Customize your phone.
See page 90.
Store a number to access
later. See page 44.
Assign ring tones and turn
ringer off. See page 59.
h Call Timers
Phone usage information.
See page 52.
View personal phone
information, including
phone number and Direct
Connect number. See
page 7.
k
Call Alert
Games
Lists call alerts. See
page 25.
G
Access Games. See
page 94.
n
Downloads
Provides a catalog of ring
tones that you can
i Recent Calls
DirecTalk
Lists recent calls. See
page 33.
download directly to your
phone. Items in this
catalog change frequently,
so check regularly for
fresh content. See
m
Launch Direct TalkSM
.
Access Setup and Help.
See page 27.
page 61.
10
Getting Started
Status Icons
m
Direct Talk — Your phone is off
network and set to Direct Talk
mode.
Status icons appear in the two rows at the top of
the display. Some appear at all times. Others
appear only when your phone is engaged in certain
activities or when you have activated certain
features.
GHI
J KL
Call Forward — Your phone is set
to forward calls. See “Call
Forwarding” on page 45.
vMR
Ringer Off — Your phone is set
a b c d Battery Strength — More bars on
not to ring.
the battery indicate a greater
e f g d
charge.
u
Speaker Off — Sets Direct
Connect and Group Connect
sound to come through the
earpiece rather than through the
speaker.
o p q r Signal Strength — More bars
s
A
B
next to the antenna indicate a
stronger signal.
Phone In Use — Your phone is
active on a phone call.
wy
Messages — You have one or
more messages. See “Receiving
Messages” on page 63.
Direct Connect In Use — Your
phone is active on a Direct
Connect call.
ljik T9 Text Input — You are using T9
mn
Text Input to enter text. See
“Entering Text” on page 35.
C
Talkgroup In Use — Your phone
is active on a Group Connect call.
DEF
Internet — You are ready to
browse the internet or are
browsing the internet using a
secure connection.
1 2
Active Phone Line — 1 indicates
phone line 1 is ready to make
calls; 2 indicates phone line 2 is
ready to make calls.
11
SIM Card Security
Turning the PIN Requirement On and
Off
When the SIM PIN requirement is off, your phone
can be used without entering a PIN.
YZ
NO
Packet Data — You are ready to
transfer packet data or are
transferring packet data. See
“Using Your Phone as a Modem”
on page 53.
Important: When the SIM PIN requirement is off,
the personal data on your SIM card is
not protected. Anyone can use your
TTY — You are ready to use your
phone to make calls using a
teletypewriter device. See “Making
TTY Calls” on page 54.
phone and access your personal data.
When the SIM PIN requirement is on, you are
prompted to enter your PIN each time you power
on your phone.
SIM Card Security
Your SIM card stores all your Contacts and
protects your personal information. Since this
information is stored on your SIM card, not in your
phone, you can remove the information by
removing your SIM card.
Note: If a SIM PIN is required, your phone will
not function until the SIM PIN is entered,
except for making emergency calls.
1 From the main menu, select Settings >
Security > SIM PIN.
2 Scroll to On or Off.
3 Press A under Select.
4 Enter the current SIM PIN.
Note: Except for making emergency calls, your
phone will not function without the SIM
card.
To prevent unauthorized use of your phone, your
SIM card is protected by a PIN that you enter each
time the phone is powered on. You can change the
PIN or turn off the requirement that it be entered.
Note: The default SIM PIN is 0000. Change your
PIN to prevent fraudulent use of the SIM
card (see “Changing the PIN” on page
13).
5 Press A under Ok.
12
Getting Started
Changed: SIM PIN displays.
Entering the PIN
1 When the Enter SIM PIN Code screen appears
after you power on your phone, enter your SIM
PIN.
Unblocking the PIN
SIM card is blocked. To unblock your SIM card,
you must contact Nextel Customer Care to get a
PIN Unblock Code (PUK).
2 Press A under Ok.
The message SIM Unlocked displays.
Important: If you enter your PIN incorrectly 3 times,
your SIM card is blocked. To unblock
your SIM card, you must contact Nextel
Customer Care. See “Unblocking the
PIN”.
Important: If you unsuccessfully enter the PUK
code 10 times, your SIM card is
permanently blocked and must be
replaced. If this happens, all data is
lost. You will get a message to contact
Nextel Customer Care. Except for
making emergency calls, your phone
will not function with a blocked SIM
card.
Changing the PIN
Note: The SIM PIN requirement must be turned
on in order to access this feature.
To unblock the PIN:
1 From the main menu, select Settings >
Security > Change Password > SIM PIN.
1 Press * # m 1.
2 At the Enter Old SIM PIN Code screen, enter
the current SIM PIN.
3 Press A under Ok.
2 At your Nextel Customer Care representative’s
request, provide the information needed to give
you a PUK code.
4 At the Enter New SIM PIN Code screen, enter
3 Select Unblock PIN.
4 Enter the PUK code.
5 Enter a new 4- to 8-digit SIM PIN.
6 Re-enter your SIM PIN.
the new 4- to 8-digit SIM PIN.
5 Press A under Ok.
6 At the Re-enter New SIM PIN Code screen,
re-enter the new SIM PIN to confirm.
Note: These steps must be performed in quick
7 Press A under Ok.
succession.
13
SIM Card Security
* See “Optional Features” on page 93.
If you entered the codes properly, SIM Unlocked
appears on the display.
Inserting Your SIM Card
Inserting and Removing Your SIM
Card
1 With your phone powered off, remove the
battery door and battery.
2 Hold your SIM card as shown.
Important: Do not touch the gold-colored areas of
your SIM card.
cut corner
The SIM card is designed for optimal Contacts
storage and feature use. For Nextel SIM card
compatibility information, visit nextel.com/sim.
If you remove your SIM card and use it with
another phone, or use another SIM card with your
phone, the following information is erased:
3 Carefully slide your SIM card into your phone,
until it lies flat in the SIM card holder.
•
•
•
•
•
•
•
The recent calls list
Call forwarding settings
Net alerts
Information stored in Memo
3 most recent GPS Enabled locations
Voice records*
SIM card
holder
Voice names*
Note: In some cases, Contacts may not be
accessible if you move your SIM card to
another phone. Contacts entries created
with your i315 phone are not readable by
an older iDEN SIM-based phone.
14
Getting Started
Removing Your SIM Card
•
•
•
Power the phone on and off
Unlock the keypad
Respond to incoming calls, messages, and
alerts
Important: To avoid loss or damage, do not remove
your SIM card from your phone unless
absolutely necessary.
1 With your phone powered off, remove the
battery door and battery.
Important: Emergency calls cannot be placed while
the keypad is locked.
2 While holding the tab down, slide your SIM card
out of the SIM card holder.
To lock the keypad:
1 From the idle screen, press m.
2 Press *.
SIM card
holder
If you press a key while the keypad is locked,
instructions for unlocking the keypad display
briefly.
To unlock the keypad:
tab
1 From the idle screen, press m.
2 Press *.
While the keypad is locked, you can respond to
incoming calls, messages, and alerts just as you
do when the keypad is not locked. When finished,
press e to return to the idle screen. The keypad
remains locked.
Note: Protect your SIM card as you would any
delicate object. Store it carefully.
You also have the option of setting your phone to
automatically lock the keypad if there has been no
activity for a specified time.
Locking the Keypad
Locking the phone’s keypad prevents its buttons
from being pressed. When the keypad is locked,
you can only:
1 From the main menu, select Settings >
Security > Keypad Lock.
15
Accessories
2 To lock the keypad immediately, select Lock
Now. You will be given the option to press m and
* to lock and unlock the keypad.
3 To set a specific time for the keypad to lock if
there has been no activity, scroll to Auto Lock
and press A under Change.
Wireless Local Number
Portability: Bringing Your
Phone Number From Another
Carrier
If you are bringing your phone number from
another carrier, your new phone will be active as
soon as you receive it. Nextel will provide you with
a temporary phone number so that you can begin
using your phone immediately. Once the number
you have brought to Nextel is activated, your
temporary phone number will be deactivated and
service with your previous carrier will be cancelled
automatically. You will receive a text message on
your Nextel phone letting you know that activation
is complete. Simply turn your phone off and back
on again to complete activation.
The keypad can be set to lock in 5, 10, 15 or 20
minutes if the keypad is not touched during the
specified time. To turn the auto lock off, repeat step
3 and select Off.
Accessories
Your phone comes with a High Capacity Lithium
Ion Battery and a rapid travel charger.
Various accessories are available for use with your
i315 phone, including holsters, carry cases, vehicle
power charger, batteries, Hands-Free accessories
and more.
Here is additional information you need to be
aware of until the number you have brought to
Nextel is active on the Nextel network:
To order additional accessories, go to nextel.com
or call 1-800-Nextel6. You can also contact your
Nextel Authorized Sales Representative or stop by
any Nextel-owned Retail Store. For information on
Nextel retail store locations, go to nextel.com.
®
Nextel Voice Mail
We suggest you set up your voice mail box after
the number you brought to Nextel is active on your
Nextel phone and your temporary phone number is
deactivated. If you set up your voice mail box prior
16
Getting Started
to this, all messages and all settings (including
your greeting and password) will be lost when the
number you have brought to Nextel becomes
active.
Nextel® Customer Care
Nextel Customer Care: 1-800-639-6111 or dial 611
from your i315 phone.
Nextel Worldwide Customer Care:
+1-360-662-5202 (toll-free from your i315 phone).
Text Messaging
During the activation process, it is possible that text
messages may not be properly routed to your
Nextel phone.
911 Calls
Nextel continues to make efforts to ensure that all
911 calls are minimally impacted by this process. If
you make a call to 911 from your temporary phone
number and the call fails, the 911 emergency
response center will not be able to call you back on
your Nextel phone if in the meantime your Nextel
phone has been programmed with your permanent
phone number. As with any wireless 911 call, if
your call is disconnected before location and
details have been provided, be sure to call 911
again and advise that you were disconnected.
Go to nextel.com/wlnp for more details.
17
Nextel® Customer Care
i315 Phone Menu Tree
ꢀ
ꢀ
Net
ꢀ
ꢀ
Downloads
GPS
ꢀ
ꢀ
Messages
ꢀ
Call Alert
ꢀ
ꢀ
ꢀ
Voice Mail
SMS
ꢀ
Call Alerts (if any)
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
View
Store
Delete
Delete All
Sort By
Recent Calls
Settings
Net Alert
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Display/Info
ꢀ
ꢀ
ꢀ
Position
Privacy
Interface
Phone Calls
DC/GC Options
Volume
Security
Advanced
Call Forward
ꢀ
ꢀ
All Calls
-
To
Retrieve Status
ꢀ
Contacts
ꢀ
ꢀ
[New Contact]
Detailed
ꢀ
ꢀ
Games
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
New
-
-
If Busy
If No Answer
ꢀ
ꢀ
Ring Tones
Search
Capacity
Filter
Recent Calls
ꢀ
ꢀ
ꢀ
ꢀ
Vibrate All On/Off
Available Ring Tones
Vibrate
-
ꢀ
If Unreachable
Retrieve Status
ꢀ
Recent Calls (if any)
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Store
View
Delete
Delete All
Alert Queue
Call Setup
Call Setup
Silent
ꢀ
ꢀ
Memo
ꢀ
ꢀ
ꢀ
ꢀ
Assign w/vibe
Overview
Memory Usage
Delete
ꢀ
Contacts (if any)
ꢀ
ꢀ
ꢀ
Store to Cntcs
Cancel
Delete
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
View
New
Search
Edit
Delete Contact
Delete Number
Capacity
Filter
Call Timers
ꢀ
ꢀ
DireꢀcTalk
My Info
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Last Call
Go To DirecTalk
Setup
Help
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Name
Line 1
Line 2
Direct Connect
Group ID
Carrier IP
IP1 Address
IP2 Address
CKT
Phone Reset
Phone Lifetime
DC/GC Reset
DC/GC Lifetime
Circuit Reset
Circuit Lifetime
Kbytes Reset
ꢀ
ꢀ
Call Setup
ꢀ
ꢀ
ꢀ
ꢀ
Service Status
Unit Info
IMEI/SIM ID/SN
Register Log
18
See nextel.com for more details on these Direct
Connect services. Pricing for each of these
services is based on your service contract.
Making Calls
Your i315 phone makes two types of calls: digital
cellular phone calls and Direct Connect calls. With
Direct Connect calls, you use your phone as a
long-range, digital walkie-talkie.
1 Enter the Direct Connect number you want to
call.
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
Phone Calls
1 Enter the number you want to call.
2 Press s to place the call.
3 Press e to end the call.
3 Release the PTT button to listen.
Tip: To let someone know you want to talk to
him or her on a Direct Connect call, send a
call alert. See “Call Alerts” on page 25.
Direct Connect® Calls
Dialing Direct Connect® Numbers
Nextel offers the following Direct Connect services:
Every Direct Connect number has 3 parts — an
area ID, a network ID, and a member ID — with an
asterisk between each of these parts. For example:
999*999*9999.
•
•
Direct Connect — allows walkie-talkie calling
within your local coverage area.
Nationwide Direct Connect — allows
When you place a Direct Connect call, you must
enter the whole Direct Connect number including
the asterisks.
walkie-talkie calling to Nextel users from
anywhere on the Nextel National Network (U.S.)
to anywhere on the National Network.
•
•
International Direct Connect — allows
walkie-talkie calling to and from select countries.
Group Connect — allows walkie-talkie calling to
up to 25 Nextel customers simultaneously (see
“Group ConnectTM Calls” on page 51).
19
Receiving Calls
Tip: When you store a Direct Connect number in
Contacts it is good practice to include the
whole Direct Connect number including the
asterisks in case you travel with your
Ending
Press e.
Direct Connect® Calls
When you receive a Direct Connect call, your
phone emits a chirping sound or vibrates.
phone, or another Direct Connect user
whom you are trying to reach travels with
their phone, outside of your network.
Answering
Receiving Calls
1 Wait for the caller to finish speaking.
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
Phone Calls
When you receive a phone call, your phone rings,
vibrates, or lights up its backlight.
3 Release the PTT button to listen.
Answering
Call Icons
Press s. -or-
Press A under Yes. -or-
Press any number key.
When you make a call, call icons appear in the text
area of the phone’s display.
To answer a call by pressing any number key, you
must have the Any Key Ans feature turned on (see
“Phone Calls Features” on page 91).
X Placing a phone call.
W
Y
Z
U
Receiving a phone call.
Phone call is active.
Phone call is on hold.
Phone call ended.
Sending to Voice Mail
Press e. -or-
Press A under No.
20
Making Calls
When you miss a call, this icon appears in the text
area:
•
•
To insert or delete a digit anywhere in the string
of digits you have entered, scroll left or right.
To cancel, press e.
V
You missed a phone call.
From the Recent Calls List
Ways to Enter Calls
The recent calls list stores the last 20 calls you
made or received.
•
•
•
•
•
•
Use the numbers on the keypad
Select the number from the recent calls list
Select the number from Contacts
Redial the last phone number called
Use Speed Dial or Turbo Dial®
To select a number from the recent calls list as the
number you want to call:
1 From the idle screen, scroll down. -or-
From the main menu, select Recent Calls.
2 Scroll to the name or number you want to call.
Use One Touch Direct Connect to make a Direct
Connect call
From Contacts
•
Use a TTY device — see “Making TTY Calls” on
page 54.
If you have numbers stored in Contacts, you can
use these numbers to make calls. For information
on entering numbers into Contacts, see “Creating
Entries” on page 40.
From the Keypad
To enter the number you want to call, press the
numbers on the keypad.
Calling from the Contacts List
1 From the main menu, select Contacts.
2 Scroll to the name or number you want to call.
If you make a mistake:
•
•
To clear a digit, press A under Delete.
Tip: To find Contacts entries faster, use the
To clear all digits, press and hold A under
Delete.
keypad to enter the first letter of the name.
3 Place the call now. -or-
21
Ways to Enter Calls
Scroll left or right to display the Contacts type for
the number you want to call.
Scroll to view more numbers. When you place
the call, it is made to the number displayed.
If you are making a Direct Connect call, your phone
places the call to the Direct Connect number stored
in the Contacts entry, even if the Direct Connect
icon is not displayed.
Redialing the Last Number
Press and hold s to place a call to the last phone
number you called.
If you are making a phone call:
Using Speed Dial and Turbo Dial®
Each phone number stored in Contacts is assigned
a Speed Dial number which you can use to enter
that number.
•
Your phone places the call to the phone number
assigned to the Contacts type displayed.
•
If the Contacts type displayed is not a phone
number, your phone places the call to the phone
number stored in the Contacts entry.
Speed Dial
1 From the idle screen, use the keypad to enter
the Speed Dial number assigned to the phone
number you want to call.
2 Press #.
3 Press s.
•
If the Contacts type displayed is not a phone
number and you have more than one phone
number stored in the Contacts entry, your phone
prompts you to select the phone number you
want to place the call to.
Calling from a Contacts Entry
Turbo Dial
1 From the main menu, select Contacts.
2 Scroll to the name or number you want to call.
3 Press A under View. -or-
From the idle screen, press and hold the Speed
Dial number (1 through 9) assigned to the phone
number you want to call.
If View is not one of your options: Press m.
Select View.
4 Place the call now. -or-
22
Making Calls
Using One Touch Direct Connect®
To turn mute off:
Press A under Unmute.
One Touch Direct Connect sets your phone to call
the most recent Direct Connect number on the
recent calls list, or a Direct Connect number you
choose, every time you press the PTT button. See
“Setting One Touch Direct Connect®” on page 50.
Making Emergency Phone
Calls
Your phone supports emergency calling.
Emergency phone calls can be made even when
your SIM card is blocked or not in your phone.
Using Speakerphone
Turning on speakerphone makes incoming sound
come out of the phone’s speaker instead of the
earpiece. Speakerphone is available whenever you
are on an active phone call.
Dial 911 to be connected to an emergency
response center. If you are on an active call, you
must end it before calling 911.
When you make an emergency call, your phone’s
GPS Enabled feature can help emergency service
personnel find you, if you are in a location where
your phone's GPS antenna has established a clear
view of the open sky and your local emergency
response center has the equipment to process
location information. See “GPS Enabled” on page
81, and particularly “IMPORTANT: Things to Keep
in Mind” on page 81 and “Making an Emergency
Call” on page 82, for more information on the
limitations of this feature. Because of the
To turn speakerphone on or off:
Press under A under Spkr. -or-
Press t.
Using Mute
Muting calls lets you listen to incoming sound
without transmitting sound. Mute is available
whenever you are on an active call.
To turn mute on:
limitations of this feature, always provide your best
knowledge of your location to the emergency
response center when you make an emergency
call.
Press A under Mute.
While mute is on, Unmute appears as a display
option.
23
Making Emergency Phone Calls
Important: Emergency phone calls cannot be
placed while the keypad is locked.
Important: If you have not registered on the
network, emergency calls cannot be
placed while your SIM card is in your
phone.
Important: If you are bringing your phone number
to Nextel from your previous carrier,
you may receive a temporary telephone
number while your Nextel phone is
being programmed with your
permanent phone number. If you make
a call to 911 and the call fails, the 911
emergency response center will not be
able to call you back on your Nextel
phone if in the meantime, your Nextel
phone has been programmed with your
permanent telephone number. If the call
is disconnected before location and
details have been provided, call 911
again and advise that you were
disconnected.
24
Receiving Call Alerts
When you receive a call alert, you must answer,
queue, or clear it. You cannot receive phone calls
or Direct Connect calls until you do.
Call Alerts
Sending a call alert lets the recipient know you
want to talk to him or her on a Direct Connect call.
When you send a call alert, the recipient’s phone
emits a series of beeps, or vibrates, and displays
your name or Direct Connect number.
To answer a call alert, press the PTT button to
make a Direct Connect call to the sender.
To queue a call alert, press A under Queue.
The recipient can:
To clear a call alert, press A under Clear.
•
•
•
Answer — begin a Direct Connect call with the
sender
Note: The recent calls list also stores call alerts
you have received. They appear as Direct
Connect calls. Call alerts remain in your
recent calls list until you delete them or
until they reach the end of the list.
Queue — store the call alert to the call alert
queue, which is a list of call alerts
Clear — dismiss and delete the call alert
Sending Call Alerts
1 Enter the Direct Connect number you want to
send to, as you would when making a Direct
Connect call.
2 Press A under Alert. Ready to Alert appears
on the display.
Using the Call Alert Queue
When you queue a call alert, it remains in the call
alert queue until you make a Direct Connect call to
the sender or delete it.
Viewing Call Alerts
1 From the main menu, select Call Alert.
2 Scroll through the list.
3 Press the PTT button until Alert Successful
appears on the display.
Note: If the alert is not successful, this may
mean the person you are trying to reach is
on a call or has the phone turned off.
25
Using the Call Alert Queue
Viewing Date and Time
Deleting Call Alerts
To view the date and time a call alert was received:
To delete a call alert from the queue:
1 From the main menu, select Call Alert.
2 Scroll to the call alert you want information on.
3 Press m.
1 From the call alert queue, scroll to the call alert
you want to delete.
2 Press m.
3 Select Delete.
4 Press A under Yes to confirm.
4 Select View.
Responding to Call Alerts in the
Queue
After you queue a call alert, you can respond to it
by making a Direct Connect call to the sender or
sending a call alert to the sender.
To delete all call alerts from the queue:
1 From the call alert queue, press m.
2 From the call alert menu, select Delete All.
3 Press A under Yes to confirm.
Making a Direct Connect Call to the Sender
Sorting Call Alerts
1 From the main menu, select Call Alert.
2 Scroll to the call alert you want to respond to.
3 Press the PTT button to begin the call.
Tip: You must have at least one call alert in the
queue to access this feature.
To sort call alerts by the order they were received:
This removes the call alert from the queue.
1 From the main menu, select Call Alert.
2 Press m.
Sending a Call Alert to the Sender
3 Select Sort By.
1 From the main menu, select Call Alert.
4 Scroll to First on Top or Last on Top.
5 Press A under Select.
2 Scroll to the call alert you want to respond to.
3 Press A under Alert. Ready to Alert appears
on the display.
4 Press the PTT button until Alert Successful
appears on the display.
26
•
•
•
•
•
•
Musical ring tones
Call forwarding
Messages
Direct TalkSM
Off-Network Walkie-Talkie
Direct Talk allows direct two-way phone-to-phone
communications between two or more phones
equipped with Direct Talk. You can make and
receive Direct Talk calls even when network
service is not available. You can talk to anyone on
your code and channel within your range.
Call Timers
Call alerts
Voice records
Using Direct TalkSM
To set your phone to Direct Talk:
Direct Talk allows you to:
1 From the main menu, scroll to DirecTalk and
•
•
Use code or private mode operation
Use up to 10 channels
press A under Select.
2 Select Go To DirecTalk.
Note: Direct Talk is not compatible with older
Switching to DirecTalk Please Wait displays.
Family Radio Services products.
After a few seconds, the Direct Talk idle screen
appears. DT Ready appears on the first line of the
display. The code you are set to appears on the
second line of the display. The channel you are set
to appears on the third line of the display.
The following features and main menu items will
not be available while in Direct Talk mode:
•
•
On-network phone calls
On-network Direct Connect calls or Group
Connect Calls
Note: When switching from the network to Direct
Talk, the last channel and code that were
set appear on the idle screen.
•
•
•
•
GPS
Wireless Data Services
Data transmission
Incoming message notification
While in Direct Talk, this icon m appears on the
display, indicating there is no network signal and
Direct Talk is active.
27
Channels and Codes
Exiting Direct TalkSM
To set your phone to network mode when Direct
Talk is active:
To have a conversation, all parties must be on the
same channel and code. For private Direct Talk
calls, the person you are calling must be in Direct
Talk and set to the same channel to which you are
set in order to receive your call.
1 From the Direct Talk idle screen, press m.
2 Scroll to DT Options and press A under
Note: When making a code call, all parties that
are on your code and channel can hear
your conversation.
Select.
3 Select Exit DirecTalk.
To set a channel:
Switching to Network Please Wait displays. After
a few seconds, the network idle screen appears.
1 From the Direct Talk idle screen, press A under
Edit.
2 Scroll to Channel.
3 Press A under Edit.
4 Select a channel.
Talk Range
Phones used in Direct Talk mode should be a
minimum of 6 feet apart to maximize performance
and improve transmission range.
5 When you are finished, press A under Back to
return to the idle screen.
Channels and Codes
Your phone has 10 channels and 15 codes.
To set a code:
1 From the Direct Talk idle screen, press A under
Edit.
2 Scroll to Code.
3 Press A under Edit.
4 Select a code.
Channels are divided into sets of frequencies that
allow you to make and receive Direct Talk calls.
Other parties may also be talking on the same
channel.
Codes help minimize interference from unwanted
messages and other disturbances when you are on
the same channel as others.
5 When you are finished, press A under Back to
return to the idle screen.
28
Direct TalkSM
Making and Receiving Code Calls in
Direct TalkSM Mode
To make a code call using Direct Talk:
Receive All
You can set your phone to receive Direct Talk
transmissions from any phone that is set to the
same channel, regardless of the code (1-15), by
setting the code to Receive All. When you receive
transmissions with the code set to Receive All,
the display changes from Receive All to the code
on which the transmission was received.
1 Press and hold the PTT button. DT Transmit
appears on the first line of the display. Begin
speaking after your phone emits the Direct Talk
tone.
2 Release the PTT button to listen.
Note: You cannot initiate a code call when the
code is set to Receive All. If you press
the PTT button with the code set to
Receive All, you will receive an error
message.
The tone emitted from your phone when making a
Direct Talk call is 4 beeps and sounds different
from the standard tone heard with on-network
Direct Connect and Group Connect calls.
If you receive an error message:
To set the code to Receive All:
•
There may be no parties on your channel or
code.
1 From the Direct Talk idle screen, press A under
Edit.
2 Scroll to Code.
•
You are out of range.
3 Press A under Edit.
4 Select Receive All.
When you receive a code call using Direct Talk, DT
Receive appears on the first line of the display.
5 When you are finished, press A under Back to
return to the idle screen.
29
Private Direct TalkSM Calls
To set the code to Private Only:
Private Direct TalkSM Calls
You can have a private conversation with another
person using Direct Talk. When on a private Direct
Talk call, no other parties can hear your
1 From the Direct Talk idle screen, press A under
Edit.
2 Scroll to Code.
conversation. In order to make a private Direct Talk
call, you must use the valid Nextel 10-digit
Personal Telephone Number (PTN) of the person
you are calling. The person you are calling must be
in Direct Talk mode and set to the same channel to
receive your call.
3 Press A under Edit.
4 Select Pvt Only.
Making a Private Direct TalkSM Call
1 Enter the 10-digit PTN of the person you want to
call on your channel. -or-
If you receive an error message:
Scroll to a number or name in Contacts. -or-
•
•
You may not be using a valid PTN.
Scroll to a number in the recent calls list.
The person that you are trying to reach may not
be in Direct Talk mode.
2 Press and hold the PTT button. Begin speaking
after your phone emits the Direct Talk tone.
3 Release the PTT button to listen.
•
The person that you are trying to reach is set to
a different channel or is out of range.
The number or name of the person you are calling
will appear in the first line of the display.
Private Only
To limit Direct Talk to private conversation only, set
your code to Private Only. In this mode, code calls
will be ignored and only private calls can be made
or received.
Receiving a Private Direct TalkSM Call
The number or name of the person who initiated
the call will appear in the first line of the display.
Note: You will be required to enter a valid PTN
Ending a Private Direct TalkSM Call
before pressing the PTT button.
A private Direct Talk call will end if there is no
communication for 6 seconds.
30
Direct TalkSM
The display will return to the idle screen.
•
Notify you periodically with a tone that you are in
Direct Talk.
Making Emergency Calls in
Direct TalkSM Mode
Emergency phone calls can be made in Direct Talk
mode as long as you are within a Nextel coverage
area.
Using Direct Launch
To set your phone to launch into Direct Talk when
you select DirecTalk from the main menu:
1 From the setup screen, scroll to Direct Launch
and press A under Change.
2 Select On.
Dial 911 to be connected to an emergency
response center. If you are on an active Direct Talk
call, you must end it before calling 911.
Note: If Direct Launch is set to On, you will not
see DT Options when you select
DirecTalk from the main menu. In order to
have access to your setup options, Direct
Launch must be set to Off. Or you can
access setup options while in Direct Talk
mode by pressing m and selecting DT
Options.
Setup Options
Direct Talk setup options are available in the DT
Options screen in both network and Direct Talk
modes.
To access Setup Options in network:
To turn off Direct Launch:
1 From the main menu, select DirecTalk.
2 Select Setup.
1 From the setup screen, scroll to Direct Launch
and press A under Change.
2 Select Off.
To access Setup Options in Direct Talk:
1 From the main menu, select DT Options.
2 Select Setup.
Your phone now displays DT Options when you
select DirecTalk from the main menu.
You can set your phone to:
•
Launch directly into Direct Talk when you select
DirecTalk from the main menu.
31
Setup Options
Using State Tone
To set your phone to notify you with a tone that you
are in Direct Talk:
1 From the setup screen, scroll to State Tone and
press A under Change.
2 Select the time frame during which you want to
be notified that you are in Direct Talk.
For example, if you select 1 hour, you will be
notified every hour that you are in Direct Talk.
To turn off State Tone:
1 From the setup screen, scroll to State Tone and
press A under Change.
2 Select Off.
32
Note: The recent calls list also stores call alerts
you have received. They appear as Direct
Connect calls. Call alerts remain in your
recent calls list until you delete them or
until they reach the end of the list.
Recent Calls
The recent calls list stores the numbers of the 20
most recent calls you have made and received.
To view the recent calls list:
To get more information on a recent call:
1 From the idle screen, press the down arrow on
the navigation key. -or-
1 From the recent calls list, scroll to the call you
want information on.
2 Press A under View. -or-
From the main menu, select Recent Calls.
2 Scroll through the list.
If View is not one of your options: Press m.
Select View.
If the number of a recent call is stored in Contacts,
the name associated with the number appears on
the recent calls list.
This displays information such as the name
associated with the call, the number, the date,
time, and duration of the call.
An icon appears beside the name or number
indicating the Contacts type of the number used in
the call. See “Contacts” on page 38.
Storing Recent Calls to
Contacts
1 From the recent calls list, scroll to the number
you want to store.
For phone calls, an icon appears to the left of the
name or number giving more information about the
call:
2 Press A under Store. -or-
X A call you made.
If Store is not one of your options: Press m.
W
V
A call you received.
Select Store.
A missed call. Missed calls appear on the
recent calls list only if you have Caller ID.
Tip: If Store is not on this menu, the number is
already stored in Contacts.
33
Deleting Recent Calls
3 To store the number as a new entry, select [New
Contact]. -or-
To store the number to an existing entry, select
the entry.
4 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign to the number. For information on
Contacts types, see page 38.
5 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 40.
6 Press A under Done.
Deleting Recent Calls
To delete a call:
1 From the recent calls list, scroll to the call you
want to delete.
2 Press m.
3 Select Delete.
4 Press A under Yes to confirm.
To delete all calls:
1 From the recent calls list, press m.
2 Select Delete All.
3 Press A under Yes to confirm.
34
2 A checkmark appears next to the current text
input mode. Scroll to the text input mode you
want to use.
Entering Text
You can enter text into your phone using the
traditional method of pressing a key several times
for each character, or by pressing a key once for
each letter while words likely to be the one you
want are chosen from a database. You can also
enter symbols and numbers into a text field.
3 Press A under Select.
Using Alpha Mode
•
•
•
Press any key on the keypad to enter the letters,
numbers, and symbols on that key. For example,
to enter the letter Y, press 9 three times.
In screens that require you to enter text, you see
the following icons near the top right corner. These
icons tell you which text input mode you are using:
Type a letter then scroll up to make that letter
uppercase, or type a letter then scroll down to
make that letter lowercase.
Alpha — Press a key several times for each
l
j
See “Special Function Keys” on page 36 for
more information on adding spaces,
capitalization, and punctuation.
character.
Word — Press a key once for each letter
while words likely to be the one you want are
chosen from a database.
Using Word Mode
Symbols — Enter punctuation and other
i
k
In Word mode, T9 Text Input analyzes the letters
on the keypad button you press and arranges them
to create words. As you type, T9 Text Input
matches your keystrokes to words in its database
and displays the most commonly used matching
word. You can add your own words to this
database.
symbols.
Numeric — Enter numbers.
When you access a screen that requires you to
enter text, you start in Alpha mode.
To choose a text input mode:
Entering a Word
1 Select Word as your text input mode.
1 At a screen that requires you to enter text, press
m.
35
Special Function Keys
2 Type a word by pressing one key for each letter.
Choosing a Language
For example, to type “test” press 8 3 7
To change the language of the database:
8.
1 At a screen that requires you to enter text, press
m.
2 Select Languages.
3 Scroll to the language you want for your
database.
4 Press A under Select.
The displayed word may change as you type it.
Do not try to correct the word as you go. Type to
the end of the word before editing.
3 If the word that appears is not the desired word,
press 0 to change the word on the display to
the next most likely word in the database.
Repeat until the desired word appears.
Special Function Keys
Some of the phone’s keys assume different
functions while in Alpha or Word mode.
If the desired word does not appear, you can add it
to the database.
Adding Words to the Database
Spaces
Press # for a space.
1 Select Alpha as your text input mode.
2 Type the word using Alpha mode.
3 Select Word as your text input mode.
4 Press #.
Capitalization
When you press and hold #, it acts as a 3-way
toggle. Press and hold # to make the next letter
typed uppercase (shift), to make all subsequent
letters typed uppercase (caps lock), or to go back
to lowercase letters.
The word you typed in Alpha text entry mode is
now in the database.
Note: You cannot store alphanumeric
combinations, such as Y2K.
36
Entering Text
These icons appear in the top row of your display:
Using Symbols Mode
1 Select Symbols as your text input mode.
Shift is on.
m
n
A row of symbols appears along the bottom of
your phone’s display. Scroll right to view the
complete row.
Caps lock is on.
When neither of these icons appear, letters typed
are lowercase.
2 Scroll left or right to choose the symbol you want
to enter.
3 Press A under Select.
Note: Your phone automatically makes the first
letter of a sentence uppercase.
Punctuation
Press 1 or 0 to insert punctuation. Continue to
press the key to view the list of symbols available
through that key. Pause to select the symbol you
want.
Note: Additional punctuation symbols are
available in Symbols mode.
Using Numeric Mode
1 Select Numeric as your text input mode.
2 Press the number buttons on your keypad to
enter numbers.
37
•
A Contacts type — Each number or address
stored must be assigned a Contacts type:
Contacts
Contacts stores up to 600 numbers or addresses.
Each Contacts entry can store several numbers or
addresses.
A
B
C
D
E
F
G
H
T
Mobile
DC
phone number
Direct Connect number
phone number
phone number
phone number
email address
Information stored in Contacts is saved on your
SIM card.
Work1
Work2
Home
Email
Fax
A Contacts entry contains:
•
A name — A name is required if you are storing
more than one number or address to the entry;
otherwise, it is optional. Typically, this is the
name of the person whose contact information is
stored in the entry.
phone number
phone number
Pager
•
A ring tone — You can assign a ring tone to
each entry. This is the sound your phone makes
when you receive phone calls or call alerts from
any of the numbers stored in the entry.
Talkgroup Talkgroup number
J
K
IP
IP address
Other
phone number
•
A number or address — Each Contacts entry
must contain a number or address. This may be
any type of phone number, Direct Connect
number, Talkgroup number, email address, or IP
address.
38
Contacts
Note: You can store numbers up to 64 digits
2 If an entry has more than one number or
icon. Scroll left or right to view the icon for each
number stored in the entry.
long, but every 20 digits must be
separated by a pause or wait. See
“Creating Pauses and Waits” on page 43.
3 When the icon for the number or address you
want to view is displayed, press A under View.
-or-
•
•
A Speed Dial number — When you store a
phone number, it is assigned a Speed Dial
number. You can accept the default Speed Dial
number or change it.
If View is not one of your options: Press m.
Select View.
A voice name — If you create a voice name for a
number, you can then dial that number by saying
the voice name into your phone. This icon
appears P to the left of the Contacts type icon if
a voice name is assigned.
4 Scroll to view the other numbers and addresses
stored for the entry.
Tip: To view more entries, continue scrolling.
Note: This is an optional feature. See “Optional
Searching for a Name
To search for a name in Contacts:
Features” on page 93.
Viewing Contacts
To access Contacts:
1 From the Contacts list, press m.
2 Select Search.
3 Enter the name you want to see. See “Entering
Text” on page 35.
Press A under Contcs. -or-
From the main menu, select Contacts. -or-
If you are on a call: Press m. Select Contacts.
To view entries:
4 Press A under Ok.
Your phone finds the name you entered or the
nearest match.
1 From the Contacts list, scroll to the entry you
want to view.
39
Creating Entries
Tip: In some fields that require you to enter
Showing Only Direct Connect®
Numbers and Talkgroups
To set Contacts to show only entries that contain
Direct Connect numbers and Talkgroups:
information, you can begin entering the
information from the keypad instead of
pressing A under Change.
To create a Contacts entry:
1 From the Contacts list, press m.
2 Select Filter.
3 With Show DC highlighted, press A under
Select.
1 To access the entry details screen:
Select Contacts > [New Contact]. -or-
From the Contacts list, press m. Scroll to New.
Press A under Select.
To set Contacts to show all entries:
2 If you want to assign a name to the entry:
1 From the Contacts list, press m.
2 Select Filter.
3 With Show All highlighted, press A under
Select.
With the Name field highlighted, press A under
Change.
Enter the name. See “Entering Text” on page
35. When you are finished, press A under Ok.
Creating Entries
3 If you want to assign a ring tone to the name:
A number or address and a Contacts type are
required for all Contacts entries. Other information
is optional. You may enter the information in any
order by scrolling through the entry details.
With the Ringer field highlighted, press A
under Change.
Scroll to the ring tone you want to assign. Press
A under Select.
After you have entered the number or address,
Contacts type, and any other information you want,
you can press A under Done to save the entry to
Contacts.
4 To assign a Contacts type to the number or
address being stored:
With the Contacts type field highlighted, press
A under Change.
To cancel a Contacts entry at any time press, e to
return to the idle screen.
40
Contacts
Scroll to the Contacts type you want to assign.
Assigning Options
1 If you have not already, press A under Change
with the [Options] field highlighted.
Press A under Select.
5 To store a number or address:
2 The default Speed Dial number assigned to a
This is always the next available Speed Dial
location.
With the # field highlighted (or ID for an email
address, or IP for an IP address), press A
under Change.
Enter the number or address. For phone
numbers, use the 10-digit format. For email
addresses, see “Entering Text” on page 35.
If you want to assign the phone number to a
different Speed Dial location:
With the Speed # field highlighted, press A
Tip: Press A under Browse to select a number
or address from Contacts, the recent calls
list, or Memo.
under Change.
Press and hold A under Delete to delete the
current Speed Dial number.
When you are finished, press A under Ok.
Enter the new Speed Dial number using the
keypad.
6 If you want to assign a Speed Dial number to the
number, press A under Change with the
[Options] field highlighted. See “Assigning
Options”.
7 If you want to add more numbers or addresses
to the entry:
When you are finished, press A under Ok.
3 When you are finished, press A under Back.
Storing Numbers Faster
Scroll past the information you already entered.
To store numbers to Contacts from the recent calls
list, see “Storing Recent Calls to Contacts” on page
33.
Enter the additional information for the entry
using step 2 through step 6. You must assign a
name to the entry, if you have not already.
To store numbers to Contacts from Memo, see
“Memo” on page 44.
8 Press A under Done.
41
Editing Entries
To store numbers to Contacts from the idle screen:
Deleting Entries
1 Use the keypad to enter the number you want to
store.
Delete an Entry
2 Press m.
3 Select Store Number.
1 From the Contacts list, scroll to the entry you
want to delete.
2 Press m.
4 To store the number as a new entry, select [New
Contact]. -or-
3 To delete the entire entry, scroll to Delete
Contact.
4 Press A under Select.
To store the number to an existing entry, select
the entry.
5 Press A under Yes to confirm.
5 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign to the number.
Delete a Number or Address
1 From the Contacts list, scroll to the entry that
contains the number or address you want to
delete.
2 Scroll left or right to display the Contacts type for
the number you want to delete.
6 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 40.
7 Press A under Done.
3 Press m.
Editing Entries
1 From the Contacts list, scroll to the entry you
want to edit.
4 Scroll to Delete Number.
5 Press A under Select.
6 Press A under Yes to confirm.
2 Press m.
Note: If an entry contains only one number or
address, deleting the number or address
deletes the entry.
3 Select Edit. The entry details screen displays.
4 Follow the applicable instructions in “Creating
Entries” on page 40 to edit the various fields.
42
Contacts
To program a wait:
Checking Capacity
To see how many numbers are stored in Contacts:
Press and hold * until the letter W appears.
The W means your phone waits before dialing
further.
1 From the Contacts list, press m.
2 Select Capacity.
If you store 17035551235W1234, when you select
this number and make a call, your phone dials the
first 11 digits and then waits. A message appears
asking if you want to send the rest of the digits.
Press A under Yes to dial the last 4 digits.
Creating Pauses and Waits
When storing a number, you can program your
phone to pause or wait between digits while
dialing. A pause makes your phone pause for 3
seconds before dialing further. A wait makes your
phone wait for your response before dialing further.
Tip: You can create pauses and waits while
dialing a number from the keypad. See
“Creating Pauses and Waits While Dialing”
on page 50.
This feature is useful when using voice mail or
other automated phone systems that require you to
dial a phone number and then enter an access
number.
International Numbers
When storing a number that you plan to use for
international calls, use Plus Dialing:
To program a pause:
1 Press and hold 0 for two seconds. A “0”
appears, then changes to a “+”.
Press and hold * until the letter P appears.
The P represents a 3-second pause.
Note: The network translates the “+” into the
appropriate international access code
needed to place the call.
If you store 17035551235P1234, when you select
this number and make a call, your phone dials the
first 11 digits, pauses for 3 seconds, then dials the
last 4 digits.
2 Enter the country code, city code or area code,
and phone number.
If you want a pause longer than 3 seconds, press
and hold * more than once. Each P represents a
3-second pause.
For information about making international calls,
see “Making International Calls” on page 50.
43
To store the memo number to Contacts:
Memo
1 From the main menu, select Memo.
2 Press m.
3 Press A under Select.
4 To store the number as a new entry, select [New
Contact]. -or-
Memo lets you store a number, make a call to that
number, and save it to Contacts.
To create a memo:
1 From the main menu, select Memo.
2 Enter the number using your keypad.
3 Press A under Store.
To store the number to an existing entry, select
the entry.
5 With the Contacts type field highlighted, scroll
left or right to display the Contacts type you want
to assign to the number.
6 If you want to add more information to the entry,
follow the applicable instructions in “Creating
Entries” on page 40.
To view the memo later:
1 From the main menu, select Memo.
To delete the memo:
1 From the main menu, select Memo.
2 Press and hold A under Delete.
3 Press A under Store.
7 Press A under Done.
To edit the memo:
1 From the main menu, select Memo.
2 Enter the new number.
3 Press A under Store.
To make a call to the memo number:
1 From the main menu, select Memo.
2 To make a phone call, press s. -or-
To make a Direct Connect call, press the PTT
button.
44
L Phone line 2 is active; calls to phone lines 1
Call Forwarding
and 2 are being forwarded.
Call forwarding sends calls to the phone numbers
you specify. You can forward all calls to one
number or forward missed calls to different
numbers depending on the reason you missed the
call.
To forward all calls:
1 From the main menu, select Call Forward.
2 Press A under Change.
3 Select All Calls.
You can forward phone lines 1 and 2
independently.
4 Scroll to To.
5 Press A under Change.
6 If you specified a forwarding number for all calls
before, this number displays.
Forwarding All Calls
When you set your phone to forward all calls, an
icon appears in the top row of the display:
To forward calls to this number, press A under
Back. -or-
G Phone line 1 is active; calls to phone line 1
To delete this number, press A under Change,
then press and hold A under Delete.
are being forwarded.
H Phone line 1 is active; calls to phone line 2
To enter the number you want to forward calls
to:
are being forwarded.
I Phone line 1 is active; calls to phone lines 1
Enter the number using your keypad. -or-
and 2 are being forwarded.
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
J Phone line 2 is active; calls to phone line 1
are being forwarded.
7 Press A under Ok.
K Phone line 2 is active; calls to phone line 2
are being forwarded.
All your calls are now forwarded to the number you
specified.
45
Turning Off Call Forwarding
Tip: In some fields, you can select an option by
scrolling left or right instead of pressing A
under Change.
•
•
If No Answer — You do not answer on the first
4 rings.
If Unreachable — Your phone is out of
coverage or powered off.
Turning Off Call Forwarding
If you do not want all your calls forwarded, turn the
feature off:
Note: If you want a type of missed call sent to
voice mail, the call forwarding number for
that type of missed call must be your
voice mail access number. In most cases,
your voice mail access number is your
area code + first 3 digits of your PTN +
MAIL (6245). To verify your voice mail
access number, contact Nextel Customer
Care.
1 From the main menu, select Call Forward.
2 Press A under Change.
3 Select All Calls.
4 Scroll to To.
5 Press A under Change.
6 Scroll to Off.
To forward missed calls:
1 From the main menu, select Call Forward.
2 Press A under Change.
3 Select Detailed.
4 Scroll to If Busy to specify a forwarding number
for calls received when your phone is busy.
7 Press A under Select.
All your calls are now sent to your phone.
Calls you miss are forwarded according to the
options set for missed calls. By default, missed
calls are forwarded to voice mail.
5 Press A under Change.
6 If you specified a forwarding number for this type
Forwarding Missed Calls
You can specify a forwarding number for each type
of missed call:
of call before, this number displays.
To forward calls to this number, press A under
Back and go to step 9. -or-
•
If Busy — Your phone is on a call or transferring
data.
To delete this number, press A under Change,
then press and hold A under Delete.
46
Call Forwarding
7 To enter the number you want to forward this
type of call to:
Enter the number using your keypad. -or-
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
8 Press A under Ok.
9 Repeat step 4 through step 8 for If No Answer
and If Unreachable.
When you are finished, press A under Back.
Viewing Call Forwarding
Settings
1 From the main menu, select Call Forward.
2 Press A under Change.
3 Select All Calls.
4 Scroll to To.
5 Press m.
6 Select Retrieve Status.
47
Turn Off Call Waiting
To turn off Call Waiting during a call:
Advanced Calling
Features
1 Press m.
2 Select In Call Setup > Call Waiting.
3 Set this option to Off.
Call Waiting
Call Waiting lets you receive a second call while on
an active call. Call Waiting is always available,
unless you turn it off for a specific call.
Tip: To turn Call Waiting back on while still on
the call, set this option to On.
To turn off Call Waiting for the next call you make
or receive:
If you are on a call and receive a second call, your
phone emits a tone and displays a message saying
you are receiving a second call.
1 From the main menu, select Settings > Phone
Calls > Call Waiting.
2 Set this option to Off.
To accept the second call and put the active call on
hold:
Call Waiting is turned back on when you end the
call.
Press A under Yes.
To accept the second call and end the active call:
1 Press e.
Switching Between Calls
Any time you have one call active and one call on
hold, to make the call on hold active and put the
active call on hold:
Your phone rings with the second call.
2 Answer the second call.
To decline the second call:
Press A under Switch. -or-
Press A under No. If you subscribe to voice
mail, the call is forwarded to your voice mail box,
unless you set Call Forward for If Busy to a
different number.
If Switch is not one of your options: Press m.
Select Switch.
48
Advanced Calling Features
Merging 2 Calls into a 3-Way Call
After you put a call on hold and place a second
call, you can combine these calls into a 3-way call:
Putting a Call on Hold
1 While on an active call, press m.
2 Select Hold.
1 Press m.
2 Select Join.
If you want to make the call active again, press A
under Resume.
All 3 people in the call can speak to and hear each
other.
Calling 2 People
Making a 3-Way Call
1 Place or receive a phone call.
Putting a Call on Hold, Making a
Second Call
2 While the call is active, press m.
3 Select 3 Way. This puts the call on hold.
4 Enter the second phone number you want to
call.
1 Place or receive a phone call.
2 While the call is active, press m.
3 Select 2nd Call. This puts the call on hold.
4 Enter the second phone number you want to
call.
Tip: For quick ways to enter the number, press
m.
Tip: For quick ways to enter the number, press
m.
5 Press s to place the call.
6 Press A under Join.
5 Press s to place the call.
All 3 people in the call can speak to and hear each
other.
To end the second call and make the call on hold
active again:
Press e.
To make the call on hold active and put the active
call on hold:
Press A under Switch.
49
Creating Pauses and Waits While Dialing
Calls placed between the United States and
Canada do not require an international access
code.
Creating Pauses and Waits
While Dialing
You can enter a pause or wait while dialing a
number. For more information on pauses and
waits, see “Creating Pauses and Waits” on page
43.
Plus Dialing lets you place an international call to
most countries without entering the local
international access code.
appears, then changes to a “+”.
To create a pause while dialing a phone number:
Note: The network translates the “+” into the
appropriate international access code
needed to place the call.
1 From the keypad, enter the digits you want to
occur before the pause.
2 Press m.
2 Enter the country code, city code or area code,
3 Select Insert Pause.
4 Enter the digits you want to occur after the
pause.
and phone number.
3 Press s.
To create a wait while dialing a phone number:
Setting One Touch Direct
Connect®
1 From the keypad, enter the digits you want to
occur before the wait.
2 Press m.
3 Select Insert Wait.
4 Enter the digits you want to occur after the wait.
One Touch Direct Connect sets your phone to call
the most recent Direct Connect number on the
recent calls list, or a Direct Connect number you
choose, every time you press the PTT button.
To set your phone to call the most recent Direct
Connect number on the recent calls list:
Making International Calls
Your service default is “International Calls
Restricted.” Contact Nextel Customer Care to
obtain international dialing access.
1 From the main menu, select Settings > DC/GC
Options > One Touch DC.
50
Advanced Calling Features
Group ConnectTM Calls
A Group Connect call is similar to a Direct Connect
call, but is made to all members of a Talkgroup at
once. A Talkgroup is a predetermined group of up
to 25 Nextel customers.
2 Scroll to Last Call.
3 Press A under Select.
To set your phone to call a Direct Connect number
you choose:
1 From the main menu, select Settings > DC/GC
Options > One Touch DC > Assigned
Number.
2 To enter the Direct Connect number you want
your phone to call every time you press the PTT
button:
Before you can make or receive Group Connect
calls, a Talkgroup must be established. After the
Talkgroup is established, you must join the
Talkgroup.
Joining a Talkgroup
Enter the number using your keypad. -or-
When you enable security, you receive a list of
Talkgroups that have been set up for you if you
subscribe to this service. The Talkgroup list is
saved to Contacts.
Press A under Search. Select Contacts,
Recent Calls, or Memo. Select the number you
want to enter.
Tip: If you are entering a Talkgroup number,
To receive Group Connect calls made to any of
these Talkgroups, you must join the Talkgroup.
enter # before the number.
3 Press A under Ok.
1 Press A under Contcs. -or-
To turn off One Touch Direct Connect:
From the main menu, select Contacts.
1 From the main menu, select Settings > DC/GC
Options > One Touch DC.
2 Scroll to Off.
3 Press A under Select.
2 Scroll to the Talkgroup you want to join.
3 Press A under Join.
Note: You will now be able to receive Group
Connect communications from this
Talkgroup only. You can only monitor one
Talkgroup at a time.
51
Call Timers
Proceed as if answering a Direct Connect call.
Only one person at a time may speak on a
Group Connect call.
Setting Up More Talkgroups
You can set up more Talkgroups in 3 ways:
•
Using Group Connect Management* on
MyNextel at nextel.com
The Direct Connect number or name of the
person who is speaking will appear on the
display below the Talkgroup number.
* You must be an account administrator to use Group Connect
Management.
Turning off Group ConnectTM Calls
To control whether you hear Group Connect calls
to your Talkgroup:
•
Contacting your Nextel Sales Representative at
the time of activation
•
Using Wireless Manager to create, manage, and
delete Talkgroups
1 From the main menu, select Settings > DC/GC
Options > Tkgrp Silent.
2 Press A under Change.
When you create your Talkgroups, you can select
your own Talkgroup numbers.
You can join a new Talkgroup by pressing # and
entering the number using the keypad. Then press
A under Join.
3 Scroll to On if you do not want to hear Group
Connect calls to your Talkgroup. -or-
Scroll to Off if you want to hear Group Connect
calls to your Talkgroup.
Making Group ConnectTM Calls
1 Press #. Then enter the Talkgroup number
using the keypad. -or-
4 Press A under Select.
Call Timers
Call timers measure the duration of your phone
calls, Direct Connect or Group Connect calls, and
circuit data use, as well as the number of Kilobytes
sent and received by your phone:
Select the Talkgroup name from Contacts or
recent calls list.
2 Proceed as if making a Direct Connect call.
Receiving Group ConnectTM Calls
To answer a Group Connect call:
•
Last Call — displays the duration of your most
recent phone call.
52
Advanced Calling Features
•
•
•
Phone Reset — keeps a running total of your
Note: The values displayed by Call Timers
should not be used for billing. Call timers
are estimates only.
phone call minutes, until you reset it.
Phone Lifetime — displays the total minutes of
all your phone calls.
Using Your Phone as a Modem
To use your phone as a modem with a laptop,
handheld device, or desktop computer:
DC/GC Reset — keeps a running total of all of
your Direct Connect and Group Connect call
minutes, until you reset it.
•
DC/GC Lifetime — displays the total minutes of
all your Direct Connect and Group Connect
calls.
1 Open the connector cover.
•
•
•
Circuit Reset — keeps a running total of all of
your circuit data use, until you reset it.
connector
cover
Circuit Lifetime — displays the total minutes of
all of your circuit data use.
Kbytes Reset — keeps a running total of the
number of Kilobytes sent and received by your
phone, until you reset it.
To view or reset a timer:
1 From the main menu, select Call Timers.
2 Select the feature you want to view or reset.
3 To view a feature without resetting: Press A
under Done when you are finished viewing. -or-
To reset a feature: Press A under Reset. Press
A under Yes to confirm.
53
Making TTY Calls
2 With the phone’s display facing up, insert a data
cable’s connector into the accessory connector,
until you hear a click.
Making TTY Calls
To use your phone to make phone calls using a
teletypewriter (TTY) device:
1 Connect one end of a 2.5mm cable into the
audio jack on your phone. Connect the other
end of the cable to your TTY device.
2 Make sure that your phone’s TTY feature is on
and select the TTY mode you want to use.
3 Use your phone to enter phone numbers and
make calls.
When you make a TTY call, these icons appear on
the phone’s display:
3 Insert the data plug into the COM port of the
other device.
When used as a modem, your phone has these
data transfer modes:
N Phone call is active.
O Phone call is on hold.
•
Circuit data — used for sending and receiving
faxes and for transferring large files
TTY device features such as Turbo-Code,
High-Speed, and Interruption are not supported by
your phone. These features must be turned off or
disabled to use your TTY device with your phone.
•
Packet data — used for small file transfers such
as email
To use these services, you must install the iDEN
Wireless Data Services software (available
separately) and subscribe to a Nextel Wireless
Web access plan. For more information go to
nextel.com.
Turning On the TTY Feature
Your phone’s TTY feature must be on if you want
to make TTY calls, set the TTY mode, or change
the TTY baud rate. To make sure the TTY feature
is on:
54
Advanced Calling Features
From the main menu, select Settings > Phone
Calls > TTY. This field must say On.
To change mode during a call using your TTY
device, issue one of the following commands:
•
•
•
“VCO please” — to select VCO mode
“HCO please” — to select HCO mode
“HCO off please” — to turn off HCO mode
Important: When you are using HCO, the sound
coming from your phone speaker may
be uncomfortably loud. Use caution
when putting the phone to your ear.
(For information on setting the volume
of your phone speaker, see “Setting the
Volume” on page 90.)
Choosing a Mode
Your phone supports these TTY modes:
•
•
•
TTY — You type and read text on your TTY
device.
VCO (Voice-Carry-Over) — You speak into your
phone and read text replies on your TTY device.
HCO (Hearing-Carry-Over) — You type text on
your TTY device and listen to voice replies on
your phone speaker.
To change mode while not in a call:
Changing the TTY Baud Rate
1 From the main menu, select Settings > Phone
Calls > TTY > Type.
2 Press A under Change.
3 Scroll to the TTY mode you want.
4 Press A under Select.
By default, your phone’s TTY baud rate is set to
45.45, the baud rate required for TTY calls within
the U.S. To make calls outside the U.S., set your
TTY baud rate to 50.0.
To change the TTY baud rate:
When you make a TTY call, the call begins in the
TTY mode you last selected.
1 From the main menu, select Settings > Phone
Calls > TTY > Baud.
2 Press A under Change
To change mode during a call using your phone:
3 Scroll to the baud rate for your location.
4 Press A under Select.
1 Press m.
2 Select In Call Setup > TTY > Type.
3 Select the mode you want.
55
Special Dialing Codes
Special Dialing Codes
Non-Emergency Numbers
Nextel supports many “non-emergency” numbers
(such as #77, 311,...) provided by local and state
governments. These numbers are used to report
non-emergency incidents. If the situation includes
imminent danger or loss of life, you should dial
911.
Telecommunications Relay Service
Nextel supports services for communicating with
speech and/or hearing impaired individuals. You
can dial 711 to reach a local Telecommunications
Relay Center. You will then be connected to your
destination number. Relay service works through a
Communications Assistant who reads messages
typed into a TDD/TTY device by a speech or
hearing impaired individual to you. The
Communications Assistant then types your spoken
messages to the hearing or speech impaired
individual. Telecommunications Relay Service is
available 24 hours a day, seven days a week, and
every call is strictly confidential.
Note: Using 711 to reach Telecommunications
Relay Service may not be available in all
areas.
56
Nextel® Phone Services
Contact Nextel Customer Care to obtain these
services or for additional information:
Per-Line Blocking
You can permanently block delivery of your phone
number on every call you make.
To show your number on a per-call basis:
Note: Some services are not available outside
of the continental United States.
Press * 8 2 before dialing the call.
Caller ID
Alternate Line Service
Your phone can automatically display the phone
number or name (if the 10-digit phone number is
stored in your Contacts) of the person calling
(unless blocked by the caller), enabling you to
decide whether to take the call or forward it to voice
mail.
You can have two different phone numbers on the
same phone. With Alternate Line Service, you can:
•
•
•
Set up different billing addresses for each phone
line.
Use different ringer styles so that you can tell
which line is receiving the call.
Caller ID information is not available on all calls.
Forward incoming calls to the primary and
alternate line to different phone numbers.
Per-Call Blocking
You can block delivery of your phone number to
other Caller ID units for a single phone call:
To set the active line:
1 From the main menu, select Settings > Phone
Calls > Set Line.
2 Select the phone line you want to be the active
line.
Press * 6 7 before dialing the call.
Your Nextel phone number cannot be blocked from
calls made to 911, 800, 855, 866, 877, 888, or
other toll- free phone numbers.
When calls made to the line that is not active are
set to be forwarded to the active line, these calls
are sent to voice mail without ringing. See “Call
Forwarding” on page 45.
57
Call Restrictions
Call Restrictions
You can prevent your phone from making or
receiving long distance, incoming, and outgoing
(except 911) calls.
Nextel® 411
You can call Nextel 411 within the continental
United States and Hawaii. Services include white
and yellow page listings, driving directions,
restaurant reservations, movie listings and
showtimes, and local event information.
58
Setting Your Phone to Vibrate
You can set your phone to vibrate instead of
making a sound when you receive all phone calls,
Direct Connect calls, Group Connect calls,
messages notifications, and call alerts.
Ring Tones
To set the ring tone your phone makes when you
receive phone calls, message notifications, or call
alerts:
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones and select the
one you want to assign. Vibrate sets your phone
to vibrate instead of making a sound; Silent sets
your phone to neither vibrate nor make a sound.
1 From the main menu, select Ring Tones.
2 With Vibrate All highlighted, scroll left or right to
set Vibrate All to On.
Tip: Pressing the volume controls to turn down
the volume as far as possible sets Vibrate
All to On.
Tip: Highlighting a ring tone lets you hear it.
To set your phone to vibrate instead of making a
sound for some features but not others:
4 Press A under Assign.
5 Scroll to the feature you want to assign the ring
tone to.
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones to Vibrate.
4 Press A under Assign.
5 Scroll to the feature you want to set to make no
sound.
6 Press A under Select.
Tip: A checkmark next to a feature means the
current ring tone has been assigned to it. To
remove the assignment: Scroll to the
feature. Press A under Select.
Note: To set ring options for Direct Connect calls
and Group Connect calls, see “Setting
Your Phone to Not Ring” on page 90.
7 To assign the ring tone to other features, repeat
step 5 through step 6.
8 When you are finished, press A under Done.
6 Press A under Select.
7 To assign Vibrate to another feature, repeat
step 5 through step 6.
Note: This icon M appears on the display if
you set your phone to neither vibrate nor
make a sound for phone calls.
59
Ring and Vibrate
8 When you are finished, press A under Done.
Assigning Ring Tones to
Contacts
These icons indicate how the ringer is set.
You can set the ring tone your phone makes when
you receive phone calls or call alerts from
someone you have stored in Contacts.
v The phone always vibrates instead of making
a sound.
R The phone vibrates instead of making a
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones to the one
you want to assign. Highlighting a ring tone lets
you hear it.
4 Press A under Assign.
5 Select A Contact.
6 Scroll to the Contacts entry you want to assign
the ring tone to.
sound for phone calls.
u DC/GC speaker set to off.
These icons may appear at the same time.
Ring and Vibrate
To set your phone to ring and vibrate when you
receive phone calls or call alerts:
1 From the main menu, select Ring Tones.
7 Press A under Select.
2 Make sure Vibrate All is set to Off.
3 Scroll through the list of ring tones and select the
one you want to assign.
4 Press m.
5 Select Assign w/Vibe.
6 Select the feature you want to set to ring and
vibrate.
Viewing Ring Tone
Assignments
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Highlight any ring tone.
4 Press m.
7 When you are finished, press A under Done.
5 Select Overview.
This icon S appears on the display.
60
Ring Tones
6 Scroll to view ring tones assigned to features
and Contact entries.
5 Select Memory Usage.
Deleting custom ring tones frees memory.
Downloading More Ring
Tones
Deleting Custom Ring Tones
To delete a custom ring tone:
If you want to use other ring tones, you can
download them into your phone for a fee. Check
the Downloads menu option on your phone for a
catalog of items available for purchase and
download directly from your phone.
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Scroll to the ring tone you want to delete.
4 Press m.
You can also go to nextel.com/downloads for a
wide selection of available ring tones and
downloading instructions.
5 Select Delete.
6 Press A under Yes to confirm.
Note: Ring tones may be downloaded only
once. If you delete a ring tone from your
phone, you must purchase it again to
download it again.
Managing Memory
To view the amount of memory available for
custom ring tones:
1 From the main menu, select Ring Tones.
2 Make sure Vibrate All is set to Off.
3 Highlight any ring tone.
4 Press m.
61
Message Center
The message center manages your messages.
When you receive the following types of
messages, you can access them through the
message center:
•
•
•
Voice mail messages
Short Message Service (SMS) messages
Two-Way messages
You can listen to or view these messages, delete
them, or continue to store them in the message
center.
Accessing the Message
Center
From the main menu, select Messages.
Message Center Options
•
•
•
Voice Mail — access voice mail messages you
have received.
SMS — access SMS messages you have
received.
Net Alert — access Two-Way messages you
have received.
62
Setting Notification Options
To control whether your phone sounds message
notification tones while you are on phone calls:
Receiving Messages
When you receive a voice mail message, Short
Message Service (SMS) message, or Net alert,
you have 2 ways to access the message:
1 From the main menu, select Settings > Phone
Calls > Notifications.
2 Choose the option you want:
•
Respond to the message notification that
appears when the message is received.
•
Receive All — Tones sound during calls for
all types of messages.
•
Dismiss the message notification and access
the message later through the message center.
•
Msg Mail Only — Tones sound during calls
for SMS messages; tones for all other types
of messages are held until you end calls.
Message Notifications
When you receive a message, your phone notifies
you with text on the display and a notification tone
or vibration. You can access the message or
dismiss the notification.
•
Delay All — Tones for all types of messages
are held until you end calls.
Note: Delay All is the default setting.
3 Press A under Select.
If you dismiss the notification, the message is not
deleted. It can be accessed through the message
center.
Tip: To set notification options during a call:
Press m. Select In Call Setup >
Notifications.
If you are not on a phone call when you receive a
message, your phone sounds a notification tone
every 30 seconds until you access the message,
you dismiss the notification, or the alert time-out
expires.
63
Message Center
Message Center
All your messages are stored in the message
center. The message center shows how many
messages you have of each type.
To access your messages through the message
center:
1 From the main menu, select Messages.
2 Scroll to the type of message you want to
access.
3 Press A under the display option on the left.
Note: In order for you to access voice mail for
the first time, you must access it by dialing
into your voice mail box using your PTN. If
there is already a message in your voice
mail box, then you can access your voice
mail through the message center.
64
Sending Unanswered Calls to
Voice Mail
To send a phone call to voice mail instead of
answering it:
Voice Mail Messages
Receiving a Message
When you receive a voice mail message, New
Voice Mail Message appears on the display.
Press e. -or-
To call Nextel’s voice mail system and listen to the
message:
Press A under No.
If the caller leaves a message, this icon y
appears on the display, reminding you that you
have a new message.
Press A under Call.
To dismiss the message notification:
Press A under Back. This icon y appears
on the display, reminding you that you have a
new message.
Accessing Voice Mail from
the Message Center
1 From the main menu, select Messages > Voice
Mail.
2 Press A under Call to call Nextel’s voice mail
system.
65
If you are calling from a phone other than your
i315, dial your 10-digit Nextel PTN. When you hear
the greeting, press the star key to access your
voice mail box. The system will prompt you to enter
your password. Enter the last seven digits of your
Nextel PTN. For example: 5557777. This is your
temporary password.
Nextel® Voice Mail
Note: To receive voice mail messages, you must
first set up your voice mail box.
Note: If you are bringing your phone number
from another carrier, we suggest you set
up your voice mail box after the number
you brought to Nextel is active on your
Nextel phone and your temporary phone
number is deactivated. If you set up your
voice mail box prior to this, all messages
and all settings (including your greeting
and password) will be lost when the
number you have brought to Nextel
becomes active.
You are in the main voice mail menu when you
hear the options listed below.
•
To play your messages, press 1. (This option
plays only if you have new or saved messages.)
•
•
•
To record a message, press 2.
To change your greeting, press 3.
To access your personal options, press 4.
If you press * while you are in a sub-menu, you
will go to the previous menu. If you press **,
you will go to the main voice mail menu. From the
main voice mail menu, press # to exit voice mail.
At any time, you may end the call by pressing e.
Setting Up Your Voice Mail
Box
Using your i315 phone, dial your 10-digit Nextel
Personal Telephone Number (PTN). For example:
7035557777. Follow the system instructions to
create a new 4- to 7-digit password, record your
name, and record a greeting. When the system
says, “Thank you for using Nextel Voice Mail,” your
mail box is set up.
Playing Messages
When you receive a new voice mail message, you
can either listen to it immediately by pressing A
under Call, or later by pressing A under Back.
These are options available while you are listening
to your messages:
66
Nextel® Voice Mail
Important: After exiting the voice mail session, you
cannot recover deleted messages.
•
•
Backup — press 1.
Rewind to beginning of message — press
11.
Changing Your Password
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 1 to modify password.
4 Enter your new password. It must be 4 to 7 digits
long.
•
Pause or continue the current message — press
2.
•
•
•
Fast forward — press 3.
Fast forward to end of message — press 33.
Play the date and time stamp — press 55.
These options are available while a message is
playing or after it has played:
Note: It is important that you choose a number
that is easy for you to remember, but hard
for someone else to guess. Passwords
using all the same digits, for example
4,4,4,4 or a sequential series of digits,
1,2,3,4, will not be accepted.
•
Forward the message to another subscriber —
press 6.
•
•
•
•
Delete the message — press 7.
Reply to a message — press 8.
Save the message — press 9.
Skip to the next message — press #.
5 Press ** to return to the main menu.
Note: If you forget your password, contact
Messages that are not saved or deleted remain in
your mail box as new messages. All messages are
automatically deleted after 30 days.
Nextel Customer Care.
Recording Your Name
When you send, reply to, or copy a message, your
name response precedes the message. To record
or re-record your name at any time:
To retrieve deleted messages, press * 3. This
option only applies to the current voice mail
session. If you end the call, the messages will be
permanently deleted.
1 From the main voice mail menu, press 4 to
access personal options.
67
Recording Your Active Greeting
4 Press ** to return to the main menu.
Advanced Voice Mail Features
Multiple Greetings
2 Press 4 to access personal preferences.
3 Press 3 to access the record your name
option.
4 Press 2 to record your name.
5 Press ** to return to the main menu.
You can create up to five different greetings and
designate which greeting will be your active
greeting at any given time. The greeting that was
recorded during your initial voice mail box setup is
greeting 1. This is your default active greeting.
Recording Your Active Greeting
You may want to include one or all of the following
options in your greeting so that callers will know
they are available.
To record additional greetings:
•
•
Press 1 to send a numeric message.
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 4 to modify greetings.
3 Enter the greeting number you wish to create or
modify.
Press 2 to send an operator-assisted message.
(This option is available only if you are a
subscriber of Operator Assisted Messaging.
Contact Nextel Customer Care for more
information.)
4 Press 2 to record a greeting.
5 Record your greeting and press # when you
have finished.
•
Press # to skip the greeting and record a
message immediately.
To record or alter your greeting at any time:
6 Press ** to return to the main menu.
1 From the main voice mail menu, press 3 to
To select your active greeting:
change your greeting.
2 Press 1 to play, press 2 to record or
re-record, or press 7 to delete your active
greeting.
3 Record your greeting and press # when you
have finished.
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 3 to select another greeting to be active.
68
Nextel® Voice Mail
3 Enter the number of the greeting that you would
like to be active. The system will confirm your
active greeting number.
Note: The greeting schedule, when on, will
override any other greeting that you may
set as active. If a greeting is not recorded,
a system standard greeting will be played.
4 Press 1 to play your active greeting.
5 Press ** to return to the main menu.
Automatic Playback
Greetings Schedule
By default, the playback mode of your voice mail
service is set to normal. This feature automatically
plays and saves new messages when you log in.
To activate automatic playback:
You can choose to have your greetings
automatically activated based on a pre-determined
time schedule. By activating the Greeting
Schedule, Greetings 1, 2, and 3 will automatically
play according to the time schedule listed below.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 2 to access playback preferences.
4 Press 2 to switch between automatic and
normal playback.
Greeting 1 Evenings and 5:00 pm – 7:59 am,
Weekends
Monday – Friday
24-hours, Saturday
and Sunday
5 Press ** to return to the main menu.
Greeting 2 Weekday
Mornings
8:00 am – 11:59 am
Monday – Friday
Changing the Playback Order of Messages
Greeting 3 Weekday
Afternoons
Noon – 4:59 pm
Monday – Friday
You can select the order in which you want
unheard messages to be played. You may listen to
the last received message first, or you may listen to
the first received message first. To select the order
in which new messages should be played:
To activate the greeting schedule:
1 From the main voice mail menu, press 3 to
access the greetings menu.
2 Press 9 to activate your greeting schedule.
3 Press ** to return to the main menu.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
69
Advanced Voice Mail Features
3 Press 2 to access playback preferences.
6 Press ** to return to the main menu.
4 Press 1 to switch between the playback
Note: You can only send messages using this
method to Nextel customers in your home
market.
orders.
5 Press ** to return to the main menu.
Recording, Forwarding, and Replying to
Messages
Delivery Options
After you have created a message, you can assign
the message to a category before you send it.
Below is a list of the options that can be applied to
a message:
These functions allow you to record and send,
reply to, or forward a message to an assigned
destination address or group list number. If you
record a complete or partial message, but do not
send it, Nextel Voice Mail service will refer to this
message as an “in preparation” message.
•
•
•
Urgent — Recipient will hear this message
before other messages.
Private — Recipient cannot copy the message
to another mail box or phone number.
To record and send a message:
1 From the main voice mail menu, press 2 to
record a message.
2 Record your message and press # to end the
message.
3 Press 9 at the prompt to indicate that you want
to send the message or press 5 for delivery
options.
4 Enter the mail box number and/or group list
number(s). (A mail box number is the 10-digit
Nextel PTN of a Nextel customer. The Nextel
customer must be in your local calling area. The
name of the recipient plays if it is recorded.)
Notification of Non-Delivery — You will be
notified if the recipient has not listened to your
message by a certain date and time.
•
Future Delivery — You can specify a time and
date (up to three months in advance) for the
message to be delivered.
Note: All dates must have digits in the MM/DD
format (2 digits for the month and 2 digits
for the date). For example, January 2nd
would be 0102.
Important: Once a message has been sent for
future delivery, it cannot be retrieved or
deleted.
5 Press # to send.
70
Nextel® Voice Mail
To set a special delivery option:
Working With Group Lists
1 After recording your message, but before
This feature enables you to create a list and assign
it a unique name. Then, you can add mail box
numbers, group lists, or individuals. Once you
create a list you can send a voice message to
everyone on the list by entering the group list
number. You can have up to 40 group lists. Each
list can hold up to 50 addresses.
sending it, press 5 for delivery options.
2 Press the number that corresponds with the
desired delivery option:
•
•
•
Press 1 for urgent.
Press 2 for private.
Press 3 for notification of non-delivery. At
prompt, specify time and date.
To set up a group list:
•
•
Press 4 for future delivery of messages. At
1 From the main voice mail menu, press 4 to
prompt, specify time and date.
access personal options.
Press 9 to send the message immediately.
2 Press 2 to access your Group Lists.
3 The list of options will be presented again.
Select an additional option or press 9 to send
the message.
4 Enter the destination mail box or group list
number of the recipient(s).
5 Press # to send.
6 Press ** to return to the main menu.
3 Press 2 to create a Group List.
4 Enter the 1- or 2-digit group list number and
press #.
5 Record a name for the list and press #.
6 Select group members by mail box number,
group list, or name.
7 Press # to save all entries added to the list.
8 Press ** to return to the main menu.
To modify a group list:
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 2 to access group lists.
71
Advanced Voice Mail Features
To modify forwarding options:
3 Press 4 to modify a group list. Enter the
number of the group list you want to modify.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 5 to modify forwarding options.
3 Select the applicable option below:
4 Press 1 to add a new recipient.
5 Press # to save your changes.
6 Press ** to return to the main menu.
Deleting a group list:
•
•
To create a forwarding number, press 2.
If you have already created a forwarding
number, press 2 to modify the number.
To enable or disable message forwarding,
press 3.
To change the forwarding type, press 2.
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 2 to access group lists.
3 Press 3 to delete a group list.
4 Enter the number of the group list you want to
delete. The system will play the name of the
group list.
•
•
4 Press ** to return to the main menu.
5 Press # to delete the list.
6 Press ** to return to the main menu.
Message Forwarding
Note: You can only forward messages to Nextel
customers in your home market.
This feature allows you to program your phone to
automatically forward incoming messages to
another mail box. There are two types of
forwarding: notified and silent. Notified forwarding
prompts the caller that the message will be
forwarded. Silent forwarding does not prompt the
caller that the message will be forwarded.
72
Nextel® Voice Mail
Nextel® Voice Mail Tree
Main Menu
Play
Messages
1
Play
Messages
Record
Messages
2
Change
Greetings
Backup
3
1
Personal
Options
Replay
Message
1 1
4
Change
Greetings
Retrieve
Deleted Msgs
Pause/
Continue
* 3
2
Unheard
Messages
Play Active
Greeting
Fast Forward
1 1
1
3
Forward to
End
Nextel
Customer
Care
Record Active
Greeting
0 0
3 3
2
Play Date
and Time
Forward
Select Active
Greeting
5 5
6
3
Edit
Greetings
Global
Commands
Message
4
5
7
8
Delete
Message
Skip Toggle
Personal
Options
Access
Personal
Preferences
Previous
7
*
Menu
Main
Menu
Delete Active
Greeting
Reply to
Message
Save
Change
Password
8
9
#
* *
* 3
2
4
5
1
2
3
Group Lists
Review
Schedule
Undelete
Personal
Preferences
Playback
Preferences
Message
Messages
Additional
Info (Help)
Activate
Schedule
New Message/
Keep as New
Forwarding
Options
Name
9
0
73
Receiving a Message
When you receive a text and numeric message,
New Text Message appears on the display.
SMS and Two-Way
Messages
SMS Messages
Short Message Service (SMS) messages are short
text messages, also called text and numeric
messages. You can send SMS messages through
any email account or on nextel.com.
To view the message:
1 Press A under Read.
2 If the message fills more than one screen, scroll
to read it.
3 To keep the message, press A under Save. -or-
To delete the message, scroll to the end of the
message and press A under Delete.
Your phone receives SMS messages sent to its
SMS address, but does not send SMS messages.
To dismiss the message notification:
Your phone's SMS address is your
Press A under Back. This icon w appears on
the display, reminding you that you have a new
message.
If your phone is powered off when you receive a
message, your phone notifies you the next time
you power it on. If you are out of your coverage
area, your phone alerts you when you return to
your coverage area.
Reading from the Message Center
1 From the main menu, select Messages > SMS.
2 Scroll to the message you want to read.
3 Press A under Read.
Your phone attempts to deliver these messages for
up to 7 days.
4 If the message fills more than one screen, scroll
to read it.
5 To keep the message, press A under Save. -or-
To delete the message, scroll to the end of the
message and press A under Delete.
74
SMS and Two-Way Messages
When you receive a Two-Way message, your
phone notifies you with a Net alert. Each Net alert
lets you view the Two-Way message associated
with it.
Calling and Storing Numbers
If an SMS message you receive contains a phone
number, you can call that number by pressing s
while viewing the message.
Net alerts appear in the message center. Two-Way
messages appear in the Wireless Data Services
browser.
If an SMS message you receive contains a phone
number, Direct Connect number, or Talkgroup
number you can call or send a call alert to that
number, or store that number to Contacts. Press m
while viewing the message to access these
options.
Receiving a Message
When you receive a Two-Way message, a Net
alert notification appears on the display.
To call the number, select Call Back.
To view the message:
To send a call alert, select Alert, then press the
PTT button.
Press A under Goto.
This lets you read the message through Wireless
Data Services.
To store the number to Contacts, select Store
Number.
To dismiss the Net alert notification:
Two-Way Messages and Net
Alerts
Two-Way messages can be sent and received
through any email account and on nextel.com.
Your phone sends and receives Two-Way
messages through Wireless Data Services.
Press A under Back. This icon w appears on
the display, reminding you that you have a new
Net alert.
Accessing Two-Way Messages
From Wireless Data Services
1 From the main menu, select Net > Text
Messaging > Read Messages > Message
Inbox.
Your phone's Two-Way Messaging address is your
75
Two-Way Messages and Net Alerts
2 Select the message you want to view.
Sending Two-Way Messages
From the Message Center
To send a Two-Way message from your phone:
1 From the main menu, select Messages > Net
1 From the main menu, select Net > Text
Alert.
Messaging > Send Message.
2 Press A under Goto.
2 If you are sending the message to a new
address, select New Address. -or-
This takes you to your Message Inbox and lets
you read messages through Wireless Data
Services.
If you are sending the message to an address
you already sent a message to, select Sent
Address.
3 Select the message you want to view.
To send a message to a new address:
Deleting Net Alerts
1 Enter the phone number or email address of the
person you are sending the message to.
When you delete a Net alert, the Two-Way
message is not deleted, but it is no longer
accessible through the message center. You can
still access the message through Wireless Data
Services.
Note: Use the right option key to switch between
text entry modes.
2 Press A under Ok.
3 Select Compose New to compose and send a
1 From the main menu, select Messages.
2 With Net Alert highlighted, press A under
Goto.
3 Press m.
4 Select Delete.
new message. -or-
Select Sent to send a previously sent message.
Scroll to the sent message you want to send and
press A under Ok.
4 Press A under Send.
5 Press A under Yes to confirm.
76
SMS and Two-Way Messages
To send a message to a sent address:
1 Scroll to the phone number or email address you
want to send the message to and press A
under Ok.
2 Select Compose New to compose and send a
new message. -or-
Select Sent to send a previously sent message.
Scroll to the sent message you want to send and
press A under Ok.
3 Press A under Send.
77
•
•
Web Service — access the wireless Internet
from your Nextel phone for information and
services from over 80 top wireless web sites.
Other services and features available include
access to any wireless Internet address.
Conduct topic and key word searches, and
bookmark sites and applications.
Wireless Data Services
You can use your phone’s Net feature to access a
suite of wireless data products known as Wireless
Data Services. Services include Text Messaging,
Instant Messaging, Wireless Web, Address Book,
Mobile Email and more.
Downloads - personalize your phone with
downloadable ring tones, applications, games,
and wallpapers.
Most services require the activation of a rate plan
with Wireless Data Services or the separate
purchase of a Wireless Data Services plan. To
order, call 1-800-NEXTEL6 or contact your Nextel
sales representative.
* Wireless Data Services is available in the continental U.S.,
Canada, Mexico, Brazil, Argentina, and Peru. Wireless Data
Services usage outside of the continental U.S. may incur
additional charges. See nextel.com for details.
•
•
Address Book — program your Contacts from
the Internet.
Mobile Email — access personal and office
email accounts from your Nextel phone
(includes access to AOL®, MSN®, and Yahoo!®
mail).
•
Instant Messaging — send and receive instant
messages through a phone-based interface
(includes access to AOL® Instant Messenger™,
MSN Messenger ®, and Yahoo! Messenger ®).
Wireless Data Services
•
Text Messaging Service — send and receive
messages when it is too loud to talk, too quiet, or
too private a conversation. You can send and
receive these messages from your phone,
through an email account, and from nextel.com.
78
Wireless Data Services
To access the Web:
Accessing Wireless Data
Services From Your Phone
Select Web Sites, Downloads&Services, or
Search
You must first enable security, on your phone, to
receive Wireless Data Services. Enabling security
secures your data during over-the-air transmission
to and from your phone. See “Enabling Security”
on page 6.
To access Address Book:
To access personal and office email accounts:
Select Email and IM > Email
To access Instant Messaging:
Select Email and IM > IM
To access your office or corporate e-mail, address
book and other related services from your Nextel
phone, you will need to download the Desk
Assistant program to your office PC. If you have
an IT Administrator, you may need to review your
company's policy for desktop software and
determine any necessary technical or security
requirements.
To access Personalization catalogs:
Select Downloads
Many screens will require you to enter text. For
information on entering text, see “Entering Text” on
page 35.
To access Wireless Data Services:
1 Press m to access the main menu and select
Net.
Navigation Keys
Your Wireless Data Services home page
displays.
•
•
Home—Press e to return to your home page.
Tip: Press e twice to return to your phone's idle
2 Choose the service you want to access.
To access Text Messaging:
screen.
Back—Press * to return to a previous screen.
Select Text Messaging > Send Message.
79
Guides and Demos
Tip: While navigating through Wireless Data
Services screens, a number may appear to
the left of the application or topic you want
to access. Press the corresponding number
on the keypad for quicker access to that
application or topic.
When transmitting highly personal or sensitive
data, such as a credit card number, this iconE
appears, indicating that the data is encrypted
during transmission.
Note: You may be asked to (re)enable security
as Nextel adds new services or upon your
return to the U.S. after traveling.
Guides and Demos
Quick Start Guides and demos for Wireless Data
Services can be accessed on nextel.com.
80
If your phone is connected to a laptop computer or
similar device, software running on that device can
request your location. To protect your privacy, you
can control whether these requests are granted.
GPS Enabled
Your phone’s GPS Enabled feature uses
information from Global Positioning System (GPS)
satellites orbiting the Earth to determine the
approximate geographical location of your phone,
expressed as latitude and longitude. The
IMPORTANT: Things to Keep
in Mind
If you are using the GPS feature of your phone
while driving, please give full attention to driving
and to the road.
availability and accuracy of this location
information (and the amount of time that it takes to
calculate it) will vary depending on the environment
in which you are using the GPS feature. For
example, GPS location fixes are often difficult to
obtain indoors, in covered locations, between high
buildings, or in other situations where you have not
established a clear broad view of the sky. SEE:
“IMPORTANT: Things to Keep in Mind”.
Where adequate signals from multiple satellites
are not available (usually because your GPS
antenna cannot establish a view of a wide area of
open sky), the GPS feature of your phone WILL
NOT WORK. Such situations include but are
not limited to:
When you make a 911 emergency call, the GPS
feature of your phone can help emergency
personnel locate you if your phone has adequate
access to GPS satellite signals and your
emergency response center is equipped to process
such information.
•
•
In underground locations
Inside of buildings, trains, or other covered
vehicles
•
•
•
Under any other metal or concrete roof or
structure
You can also use the GPS feature to view your
approximate location. Location information
appears on the phone’s display.
Between tall buildings or under dense
tree-cover
Near a powerful radio or television tower
81
Making an Emergency Call
•
•
When your GPS antenna is covered (for
example, by your hand or other object) or
facing the ground
information and the time needed to obtain it will
vary depending on circumstances, particularly the
ability to receive signals from adequate numbers of
satellites.
In temperature extremes outside the
operating limits of your phone
On emergency calls, your phone uses assistance
speed and accuracy of your phone’s location
calculation: if such assistance information
becomes unavailable, it may reduce the speed and
accuracy of the location calculation.
Walking or driving very slowly may also
substantially reduce GPS performance.
Even where location information can be
calculated in such situations, it may take much
longer to do so, and your location estimate may
not be as accurate. Therefore, in any 911 call,
always report the location to the emergency
response center if you can and if you cannot,
remain on your phone for as long as the
emergency response center instructs you.
The satellites used by the GPS feature of your
phone are controlled by the U.S. government and
are subject to changes implemented in accordance
with the Department of Defense GPS user policy
and the Federal Radionavigation Plan. These
changes may affect the performance of the GPS
feature of your phone.
Even where adequate signals from multiple
satellites are available, your GPS feature will
only provide an approximate location, often
within 150 feet (45 meters) but sometimes
much further from your actual location. Advice
on how to improve GPS performance is
provided in “Enhancing GPS Performance” on
page 84.
Making an Emergency Call
Dial 911 to be connected to an emergency
response center. If you are on an active call, you
must end it before calling 911.
When you make an emergency 911 call, the GPS
feature of your phone begins to seek information to
calculate your approximate location. It will take
the GPS feature of your phone some time to
determine your approximate location. Even
where your phone has good access to sufficient
While the GPS feature of your phone can be a
valuable navigational aid, it does not replace the
need for careful navigating and good judgment.
Never rely solely on one device for navigation.
Remember that the accuracy of the location
82
GPS Enabled
GPS satellite signals and network assist data, it
may take 30 seconds or more to determine the
approximate location. This time will increase where
there is reduced access to satellite signals. When
your approximate location is determined, it is made
available to the appropriate emergency response
center.
GPS satellites signals, the location of the nearest
cell tower in contact with your phone is
automatically made available to the emergency
response center, if the center has the capability to
receive such information.
See “Enhancing GPS Performance” on page 84 for
information on how to help your phone determine
your location.
In some cases, your local 911 emergency
response center may not be equipped to
receive GPS location information. For this
reason, and because the GPS location information
reported is only approximate or may not be
available in your location (see “IMPORTANT:
Things to Keep in Mind” on page 81), always
report your location to the 911 operator you
speak to when making an emergency call, if able,
just as you would when using a phone without GPS
capabilities.
Viewing Your Approximate
Location
1 From the main menu, select GPS > Position.
2 Scroll to view the entire screen.
This displays the following information about the
last time your location was calculated:
Note: If you are concerned about whether your
local 911 emergency response center is
equipped to receive GPS location
•
•
•
The time (as Greenwich Mean Time) and date
that the location was last calculated.
The approximate location, expressed as latitude
and longitude.
information, contact your local authorities.
In general, if your phone has access to signals
from more GPS satellites, your location will be
determined faster and more accurately than if your
phone has access to signals from fewer GPS
satellites.
The estimated accuracy of the calculated
location. This estimate of accuracy is only a very
rough estimate and may vary substantially from
the actual accuracy of the approximate location
information reported.
83
Enhancing GPS Performance
If you received a phone call or alert while
attempting to determine your location, the Position
screen will disappear, but your phone will continue
attempting to determine its location. If it is
screen.
•
The number of satellites used to calculate the
location. In general, more satellites make for
better accuracy.
To calculate your location again:
Press A under Rfrsh.
It may take your phone several minutes to
complete the process of determining your location.
During this time, a message usually appears on
your phone’s display saying your phone is
scanning for satellites. For tips on getting the best
location calculation, see “Enhancing GPS
Performance”.
Enhancing GPS Performance
Sometimes the GPS feature of your phone may be
unable to complete a location calculation
successfully. If this happens when you are making
an emergency call, the location of the nearest cell
tower in contact with your phone is made available
to the appropriate emergency response center if
the center has the capability to receive such
information. If this happens when you are trying to
view your location on the phone’s display, you will
see a message indicating that your phone cannot
access satellites.
The Position screen displays the updated
information.
To cancel a location calculation before it is
completed:
Press A under Cancel to return to the Position
screen. -or-
To improve accuracy and increase your chances of
a successful calculation, do the following while
your phone is determining your approximate
location:
Press e to return to the idle screen.
Each time approximate location of your phone is
calculated, the latest location information is stored
in your phone and remains there even when your
phone is powered off. You will see this information
the next time you view the Position screen.
84
GPS Enabled
•
Stay in the open. The GPS feature works best
where there is nothing between your phone and
a large amount of open sky. If possible, go
outside, away from tall buildings and foliage.
While performance in a building is improved by
moving closer to windows, glass with certain sun
shielding films may block satellite signals.
•
•
Stand still. If possible, stand still until your phone
is finished determining your location. Moving
your phone at a walking pace while your phone
is calculating your approximate location may
substantially decrease GPS performance.
In a car. When using the GPS Enabled feature in
a car, position your phone so that the GPS
antenna has good access to GPS signals
through the car’s windows. Typically, the GPS
antenna has best access to GPS signals in a car
when placed near a window.
Note: Although moving your phone at a walking
pace decreases GPS performance,
moving it at the speed of a moving car
does not.
•
Hold your phone to enhance reception. Signals
from GPS satellites are transmitted to your GPS
antenna, which is inside the back of your phone,
opposite the earpiece, above the label with your
service provider’s name on it. Hold your phone
away from your body, giving the antenna clear
access to satellite signals. Do not cover the
antenna area with your fingers or anything else.
•
Stay in network coverage. Depending on who
your service provider is, the network will provide
your phone with information that helps
determine your location more quickly and
accurately.
GPS antenna area
85
Updating Satellite Almanac Data
Updating Satellite Almanac
Data
Another way to keep the GPS feature of your
phone working well is to keep your satellite
almanac data up to date.
Setting Privacy Options
Your phone’s GPS privacy options control whether
software applications may view the location of your
phone.You may set your phone to one of these
GPS privacy options:
•
Restricted — No software applications may
view the location of your phone. However,
location information may still be available to the
phone’s owner, fleet manager, or account
administrator.
The United States government maintains an
almanac of data about where GPS satellites are as
they orbit the Earth. This information is available to
your phone. Keeping your satellite almanac up to
date helps your phone determine your location
more quickly.
•
•
Unrestricted — All applications may view the
location of your phone, without notifying you.
The almanac contains information about the
location of satellites, their operational status, and
other satellite information. Keeping this information
updated enhances the performance of your GPS
feature. In most cases, your phone will be able to
get a fix in strong satellite signal conditions with
outdated almanac data, but it may take longer.
By Permission — When an application
attempts to view the location of your phone, you
will be prompted to give permission. However,
location information may still be available to the
phone’s owner, fleet manager, or account
administrator.
Note: Privacy options do not apply to the
transmission of location information
during emergency 911 calls.
Note: When you make an emergency call, your
phone does not rely upon the almanac to
determine your location.
If your satellite almanac data is out of date, your
phone may prompt you to update it. Follow the
instructions that appear on the phone’s display.
You may be asked to go to a web site or call a
customer care number.
86
GPS Enabled
To set your GPS privacy options:
5 Press A under Ok.
1 From the main menu, select GPS > Privacy.
To change your GPS PIN:
2 If your GPS PIN security feature is enabled,
enter your GPS PIN. (See “Setting the GPS PIN
Security Feature” for more information.)
3 Scroll to the privacy setting you want.
4 Press A under Select.
Security > Change Password > GPS PIN.
2 Enter the current GPS PIN.
Note: When you receive your phone, your GPS
PIN is 0000.
3 Press A under Ok.
Setting the GPS PIN Security Feature
4 Enter the new 4- to 8-digit GPS PIN.
5 Press A under Ok.
6 Enter the new 4- to 8-digit GPS PIN to confirm.
7 Press A under Ok.
To prevent your GPS privacy settings from being
altered without your knowledge, your GPS privacy
option can be protected by a PIN.
When you receive your phone, the GPS security
feature is turned off, so you do not have to enter a
GPS PIN to access your GPS privacy options. If
you turn this feature on, you will be required to
enter a GPS PIN to access your GPS privacy
options.
Using GPS with Map Software
You can use the GPS feature of your phone to
provide approximate location data to a laptop
computer or similar device that is running
interactive map software such as that made by
DeLorme or Microsoft. This way, if your phone has
good access to GPS signals, your approximate
position on a map can be made available as you
travel in a vehicle.
To turn the GPS Enabled security feature on or off:
1 From the main menu, select Settings >
Security > GPS PIN.
2 Scroll to On or Off.
3 Press A under Select.
4 Enter the current GPS PIN.
To do this, connect your phone to your laptop (or
other device) with a data cable and set your phone
to transmit data (see “Getting Started” on page 88).
Your phone then provides your approximate
Note: When you receive your phone, your GPS
PIN is 0000.
87
Using GPS with Map Software
location to the device running the map software,
which displays your location on a map. Your phone
provides an updated location every second and the
map software displays your changing location on
its map.
Getting Started
To connect your phone to your laptop or other
device:
1 Open the connector cover.
See “Enhancing GPS Performance” on page 84 for
more details on obtaining good location
information.
connector
cover
Note: Because your phone is continuously
determining your location, using the GPS
feature of your phone with map software
uses the phone’s battery power quickly.
Software Compatibility
Your phone sends location information to your
laptop or other device using the standard National
Marine Electronics Association (NMEA) format.
Your phone supports output messages in
NMEA-0183 format and supports the following
NMEA-0183 sentences: GGA, GLL, GSA, GSV,
RMC, and VTG.
2 With the phone’s display facing up, insert the
data cable’s connector into the accessory
connector, until you hear a click.
The map software running on your laptop or other
device must support NMEA 3.0.
88
GPS Enabled
To set your phone to send location information to
your laptop or other device:
1 From the main menu, select GPS > Interface.
2 With NMEA OUT highlighted, press A under
Change.
3 Scroll to On.
4 Press A under Select. Your phone is now
sending location data to your laptop or other
device.
To stop your phone from sending location data to
your laptop or other device:
3 Insert the data plug into the COM port of your
Set NMEA OUT to Off.
laptop or other device.
Each time you power your phone on, NMEA OUT
is automatically set to Off.
Make sure no other application is using the COM
port selected.
Make sure the COM port settings of your laptop or
other device are set to the following:
•
•
•
•
•
Bits per second: 4800
Data bits: 8
Parity: None
Stop bits: 1
Flow control: Hardware
89
volume of the phone’s ring when you get a call
on that line.
Customizing Your Phone
Setting the Volume
See “Volume Features” on page 92.
Setting Your Phone to Not
Ring
To set your phone to make no sound when you
receive phone calls, Direct Connect calls, Group
Connect calls, message notifications, and call
alerts, see “Setting Your Phone to Vibrate” on page
59.
To set the volume of the sound coming from the
phone’s earpiece or speaker:
1 From the main menu, select Settings > Volume.
2 Scroll to Earpiece to set the earpiece volume.
-or-
Scroll to Speaker to set the speaker volume.
3 Press A under Change.
4 To select the volume:
To set your phone to vibrate instead of making a
sound when you receive Direct Connect calls and
Group Connect calls, even if you want your phone
to ring for other features:
Scroll left or right. -or-
Press the volume controls.
5 Press A under Ok.
1 From the main menu, select Settings > DC/GC
Options > Alert Type.
To set the volume of the phone’s ring:
Press the volume controls.
Tip: If Alert Type does not appear: From the
main menu, select Ring Tones. Make sure
Vibrate All is set to Off. Repeat step 1.
For another way to set the volume of the phone’s
ring, or the volume of many other sounds your
phone makes:
2 Press A under Change.
3 Scroll to Vibrate.
1 From the main menu, select Settings > Volume.
4 Press A under Select.
2 Scroll to the option you want and make the
change. Select Line 1 or Line 2 to set the
90
Customizing Your Phone
Phone Calls Features
The Phone Calls menu controls how your phone
handles phone calls:
Seeing the Display Better
To set the contrast of the display:
1 From the main menu, select Settings >
Display/Info > Contrast.
2 Press A under Change.
3 Scroll left or right to set the contrast.
4 Press A under Ok.
•
Set Line — sets phone line 1 or phone line 2 as
the active line for outgoing calls.
•
Any Key Ans — If this feature is on, you can
answer calls by pressing any number key on the
keypad.
•
Auto Redial — sets your phone to automatically
redial calls you make when the system is busy.
Using Settings
Settings contains many submenus that let you
•
•
Call Waiting — See “Call Waiting” on page 48.
customize your phone.
Auto Ans — sets your phone to automatically
answer an incoming call after a specified
number of rings. When this feature is on, the
phone answers by connecting you to the caller;
it does not send the call to voice mail, unless
you are out of coverage or on the line.
Display/Info Features
The Display/Info menu controls how the keypad
and display appear:
•
Backlight — controls how long the backlight
stays on after you make or receive a call.
•
•
Minute Beep — causes a beep to sound every
minute of an active call.
•
Clock — controls whether the time and date
appears on the idle screen, sets the format of
the time and date, and sets the year.
Call Duration — causes the duration of a call to
appear on the phone’s display when the call
ends.
•
•
Contrast — sets the contrast on the display.
See “Seeing the Display Better”.
•
•
TTY — lets you use your phone with a TTY
device. See “Making TTY Calls” on page 54.
Notifications — See “Setting Notification
Options” on page 63.
Language — sets the language that your phone
displays.
91
Using Settings
•
•
•
Speaker — sets the volume of sound coming
DC/GC Options Features
The DC/GC Options menu controls how your
phone handles Direct Connect calls and Group
Connect calls:
out of the speaker.
Keypad — sets the volume of sound associated
with pressing keys and buttons.
Data — sets the volume of sounds that notify
you that you are receiving a circuit data call.
•
Tkgrp Silent — controls whether you hear
Group Connect calls to your Talkgroup. See
“Receiving Group ConnectTM Calls” on page 52.
Security Features
The Security menu lets you turn security features
on and off and change passwords:
•
•
•
Tkgrp Area — lets you define your Talkgroup
area.
One Touch DC — See “Setting One Touch
Direct Connect®” on page 50.
•
Phone Lock — turns on a feature that locks
your phone: Lock Now takes effect immediately;
Auto Lock takes effect when your phone is
powered off and then on. An unlock code is
required to enable this feature, to unlock the
phone, and to set a new unlock code. Contact
Nextel Customer Care for your default unlock
code.
Alert Type — controls how your phone notifies
you when you receive Direct Connect calls and
Group Connect calls. See “Setting Your Phone
to Not Ring” on page 90.
Volume Features
The Volume menu sets the volume of sounds your
phone makes:
•
•
Keypad Lock — locks the phone’s keypad,
either immediately or automatically after a set
period of inactivity. See “Locking the Keypad” on
page 15 for more information on locking and
unlocking the keypad.
•
•
•
Line 1 — sets ring volume for phone line 1.
Line 2 — sets ring volume for phone line 2.
Messages — sets the volume of message
notifications.
SIM PIN — enables and disables your phone’s
SIM PIN security feature. See “Turning the PIN
Requirement On and Off” on page 12.
•
Earpiece — sets the volume of sound coming
out of the earpiece.
92
Customizing Your Phone
•
•
GPS PIN — enables and disables your phone’s
GPS PIN security feature. See “Setting the GPS
PIN Security Feature” on page 87.
•
•
calls list displays after calls.
Baud Rate — sets the baud rate at which your
phone communicates with a laptop computer,
PC, or similar device.
Change Passwords — changes your phone
unlock code, security code, SIM PIN, and GPS
PIN.
Optional Features
VoiceRecord and Voice-Activated Dialing can be
downloaded for an additional fee on
nextel.com/downloads.
Advanced Features
The Advanced menu contains advanced and rarely
used Settings features.
•
Alert Timeout — controls the amount of time a
tone continues to sound when you receive a
message notification or call alert.
•
•
Headset/Spkr — sets headset option. See
“Using a Headset” on page 95.
Connectivity — Network ID sets the phone’s
network IDs and their roaming options under the
direction of Nextel Customer Care; Master
Reset lets Nextel Customer Care reset your
service in the event of a security or provisioning
problem.
•
Reset Defaults — Reset Settings returns all
settings to their original defaults; Reset All
returns all settings to their original defaults and
erases all stored lists. Use only under the
direction of Nextel Customer Care.
93
Using a Remote PTT Button
If you are using a headset or other accessory with
a remote PTT button, you can use the remote PTT
button for phone calls and Direct Connect calls.
Using a Headset
If you use a headset or similar device with your
phone, you can set your phone to send incoming
sound to the headset only, or to the headset and
the speaker at the same time:
For phone calls, use the remote PTT button to
answer calls, switch between calls, and end calls.
Hold the remote PTT button for less than 2
seconds to answer calls and switch between calls.
Hold the remote PTT button for more than 2
seconds to end calls.
1 From the main menu, select Settings >
Advanced > Headset/Spkr.
2 Press A under Change.
3 Scroll to HdsetOnly to send incoming sound to
the headset only. -or-
For Direct Connect calls, use the remote PTT
button as you would the PTT button on your phone.
Select Hdset&Spkr to send incoming sound to
the headset and ring tones to the speaker.
4 Press A under Select.
Note: When using a headset, the PTT button on
your phone works the same way as when
you are not using a headset. Direct
Connect® and Group Connect sounds will
be heard through the headset.
Attaching a Headset
1 Lift the audio jack cover.
2 Insert the headset connector firmly into the
audio jack. You may have to rotate the headset
connector until it fits securely into the audio jack.
95
•
Browse for information on phones, coverage,
rates and other Nextel services. View and
download user's guides, try out our interactive
virtual product and service demos, find answers
to frequently asked questions, order
accessories, locate service and repair centers,
upgrade phone software, send a message and
more.
Nextel® Customer Care
There are a number of features available with your
Nextel service and your new i315 phone, so you
may be overwhelmed at first. Relax! Nextel
Customer Care is here to help. If the feature
information and instructions in this guide do not
answer all your questions, or if you would like to
inquire about other Nextel products and services,
please feel free to contact us. Should you need
assistance, please contact us from a landline
phone, so that we can troubleshoot any issues
associated with your mobile phone.
•
•
For self-service on your Nextel account, click on
My Account to view your account, pay your bill,
add phones to your account, reset your voice
mail password and more.
For online assistance, click on Contact Us to
send us an email request. Our representatives
are committed to assisting you. Every effort will
be made to address your questions or concerns
within 24 hours. Contact us to add Wireless Web
and other services, change rate plans, inquire
about your bill and more.
Please take a few steps to gather information
about your phone and account prior to contacting
us. In accordance with Nextel’s Authorized Contact
Policy, you will need to supply account specific
information to validate that you are authorized to
receive information about and make changes to
the account. At minimum, we ask that you have
your Personal Telephone Number (PTN) and
Account number ready when you call. This will
better able us to provide you with the highest level
of service possible.
Or, call us at 1-800-639-6111 or dial 611 from your
Nextel phone.
Domestic Customer Care
Visit nextel.com for a variety of Customer Care
services:
96
Nextel® Customer Care
Nextel Worldwide® Customer
Care
When traveling outside of the U.S. and Canada,
call +1 (360) 662-5202 for your Customer Care
service needs. This customer care number is
toll-free from your Nextel phone.
International coverage, rates, and other
information is available on nextel.com.
97
Status Messages Message Description
Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting Nextel Customer
Care, note the message, numeric code, and the
conditions under which it appeared. The following
table lists and describes some status messages.
This service was restricted by
Nextel, or this service was not
purchased.
Service Restricted
You are either out of coverage or
having problems with provisioning.
Service Not
Available
The system is experiencing heavy
traffic. Please try again later.
System Busy
Server is currently down or traffic is
too high. Please try again later.
Server Not
Responding
Status Messages Message Description
The number that you entered is not
valid.
Number Not in
Service
This service cannot be enabled
because an incompatible service
has already been turned on.
Service Conflict
The phone that you called is either
busy, out of coverage, or turned
off. Please try again later.
User Not Available
You have attempted to reach a
Nextel customer using One Touch
Direct Connect, but there is no
Direct Connect number stored in
your recent calls list.
No Dispatch
Number Stored
The person that you called has not
purchased this service.
User Not
Authorized
This service is temporarily not
available. Please try again later.
An error occurred. Please try
again.
Please Try Later
Please Try Again
The phone that you called is busy
in a Direct Connect call.
A fault was detected with your
phone. If this error recurs, note the
error code and contact Nextel
Customer Care.
User Busy in Direct
Connect
Self Check Error +
Number Code
The phone that you called is busy
using Nextel Wireless Web
services.
User Busy in Data
98
Understanding Status Messages
Status Messages Message Description
Status Messages Message Description
An operational fault was detected
with your phone. Note the numeric
code, turn your phone off, and
contact Nextel Customer Care.
Auto Phone Lock is activated.
Enter your unlock code.
Self Check Fail +
Number Code
Enter Unlock Code
Warns of low memory for Net
Alerts.
New Browser
Message Memory
Full!
The incorrect PIN was entered
three consecutive times. You will
be unable to place or receive calls
on your phone. Contact Nextel
Customer Care to have them
obtain the PIN Unblock Code
(PUK) code.
PIN Blocked
Call Your Provider
Searching for GPS satellites.
Could not find GPS satellites.
Scanning for
Satellites
Unable to Locate
Sats
Your SIM card is not being
Insert SIM
Directs you to update GPS satellite
almanac data.
detected. Please check to ensure
that you have inserted the SIM
card correctly into your phone.
For Update Visit:
Technical Error
A problem occurred in your
phone’s GPS circuitry. If this error
occurs, contact Nextel Customer
Care
Please check your SIM card to
make sure it has been inserted
properly.
Check SIM Card
You have entered an incorrect PIN
number.
SIM PIN incorrect.
Try again.
You have inserted a SIM card that
will not work with a Nextel phone.
Contact Nextel Customer Care if
you believe this is a valid SIM card.
Please Enter
Special Code
Please enter your 4 to 8-digit SIM
PIN code.
Enter SIM PIN
99
Direct ConnectSM walkie-talkie services,
Nextel® Terms and
Nationwide Direct ConnectSM walkie-talkie
services, Group ConnectSM walkie-talkie services,
wireless web services including email services
(“Wireless Data Services”), mobile messaging
services including two-way messaging and SMS
services (“Mobile Messaging”) and other related
services and features. Together, the services
selected by Customer make up Customer’s
“Service Plan” and are collectively referred to in
this Agreement as the “Service” provided to
Customer. Service is accessible to Customer
through the telephone, data, email or messaging
code or number(s) or email address(es)
Conditions of Service
IT IS IMPORTANT THAT YOU READ THIS
ENTIRE AGREEMENT CAREFULLY. This
wireless service agreement (the “Agreement”),
consisting of these Terms and Conditions and the
Plan Information is an agreement between you
individually or, if a business, your business entity or
corporation (“Customer”), and the Nextel local
operating affiliate authorized to provide service in
the geographic region in which Customer’s billing
address is located (“Nextel”). Should there be any
conflict between this Agreement and the terms and
conditions of the current Service Agreement or
Subscriber Agreement or other agreement
(collectively, the “Number(s)”) assigned to
Customer’s account. This Agreement also governs
the purchase and or use of Customer’s cellular
phone (“Phone”), BlackBerry®, radio equipment
and all other related equipment or devices and the
software applications loaded on any of the same
used in connection with the Service (“Equipment”).
This Agreement governs the entire relationship
between Customer and Nextel and supersedes all
earlier versions of any agreement between
Customer and Nextel. Customer acknowledges
receipt of detailed information (“Plan Information”)
for each Service selected by Customer. ALL PLAN
INFORMATION IS MADE PART OF THIS
between Customer and Nextel covering the
Equipment (as defined below) accompanying this
User’s Guide, the terms and conditions of the
current Service Agreement or Subscriber
Agreement or other agreement will control.
Customer represents that (1) he or she is at least
18 years of age and is legally competent to enter
into this Agreement; (2) if acting on behalf of an
entity, he or she is fully authorized to bind the
entity; (3) if acting on behalf of a corporation, the
execution of this Agreement has been authorized
by all necessary corporate actions. These services
may include, but are not limited to, wireless calling,
AGREEMENT AND SHOULD BE CAREFULLY
REVIEWED BY CUSTOMER. If Plan Information
100
Nextel® Terms and Conditions of Service
conflicts with this Agreement, this Agreement shall
govern. IN CONSIDERATION OF THE
PAYMENTS AND THE MUTUAL COVENANTS
AND CONDITIONS SET FORTH IN THIS
AGREEMENT, NEXTEL AND CUSTOMER
AGREE AS FOLLOWS:
Information is current, complete and accurate.
Nextel may require Customer to update its Credit
Information from time to time, and Customer
agrees to notify Nextel immediately of any change
to its Credit Information. NEXTEL MAY, AT ANY
TIME, TERMINATE THE SERVICE OF ANY
CUSTOMER THAT DOES NOT PROVIDE
CURRENT, COMPLETE AND ACCURATE
CREDIT INFORMATION. Nextel may, at any time
in its sole discretion, place restrictions on
Customer’s use of Service, including but not limited
to, a limitation on the amount of charges Customer
may incur with respect to any Number. In this
event, Nextel shall provide reasonable notice to
Customer. Customer acknowledges that Nextel
may provide Customer’s payment history and other
billing/charge information regarding the Service or
Equipment to any credit reporting agency or
industry clearinghouse.
1. ACCEPTANCE OF THIS AGREEMENT -
Customer will have accepted and be bound by this
Agreement if Customer (1) provides Nextel with a
written or electronic signature; (2) otherwise
indicates electronically that Customer accepts; or
(3) activates Service through the Equipment.
Creditworthiness of Customer - Customer must
complete a credit application (“Credit Application”)
before Service may be provided to Customer.
THIS AGREEMENT SHALL NOT BE EFFECTIVE
UNTIL NEXTEL APPROVES CUSTOMER’S
CREDIT APPLICATION AND OTHERWISE
ACCEPTS THE AGREEMENT. Customer
acknowledges that Nextel will rely on the credit
information furnished by Customer (“Credit
Information”) and Customer’s credit history to
determine whether to provide Service to Customer.
Customer consents to Nextel’s requests for and
verification of Customer’s bank references and
authorizes Nextel to assess Customer’s
Deposits - Nextel may, at any time in its sole
discretion, require a deposit (“Deposit”) from
Customer to be held as a guarantee of payment.
Customer grants to Nextel a security interest in any
Deposit to secure all current or future amounts
owed to Nextel. The Deposit may be mixed with
other funds and will not earn interest, except as
required by applicable law. Customer may not use
the Deposit to pay Customer’s bills or to extend
payment. Nextel may, at any time, determine that
Customer’s Deposit is insufficient and, upon notice
creditworthiness from time to time by contacting
standard commercial credit reference services.
Customer represents and warrants that all Credit
101
to Customer, require an increase in the Deposit to
the extent permitted by law. In this event,
Customer’s last known address. If required by law,
Nextel will forward to appropriate state authorities
any remaining balance that the postal service is
unable to deliver to Customer.
Customer must either furnish the increased
Deposit to Nextel within a reasonable time of its
receipt of notice or terminate the Agreement during
this period without incurring any liability for early
termination. If Customer does not furnish Nextel
with the increased Deposit amount or terminate the
Agreement and pay to Nextel all amounts
2. AGREEMENT TERM - The term of this
Agreement for each Number has been provided to
the Customer and shall begin on the date
Customer accepts the Agreement in accordance
with Section 1 above, and, except as provided
elsewhere in this Agreement, shall end thirty (30)
days after either Nextel or Customer gives notice of
its intent to terminate. Customer may be required
to commit to a fixed one or two-year minimum term
(“Minimum Term”), depending on the Service Plan
selected by Customer. IF CUSTOMER SELECTS
A SERVICE PLAN OR FEATURE OR
Customer owes to Nextel in a timely manner,
Nextel may terminate the Agreement and
Customer shall be liable to Nextel for early
termination in accordance with Section 7 below.
Nextel will apply the Deposit against any amount
owed to Nextel at the end of the first billing cycle
following the date that is one year from when
Nextel received the deposit (“Application Date”),
or, if earlier, upon termination of the Agreement or
such other time as required by law. Nextel will
return the Deposit (or any remaining balance) to
Customer within ninety (90) days (or such shorter
period as may be required by law) after termination
of the Agreement. After the Application Date and
upon Customer’s request, Nextel will return to
Customer within thirty (30) days of such request
any balance remaining on the Deposit. Deposits
will be returned to Customer, in whole or in part, at
PARTICIPATES IN A PROMOTION THAT
REQUIRES A MINIMUM TERM, CUSTOMER
SHALL PURCHASE SERVICE FOR THE FULL
TERM AND, UNLESS OTHERWISE PROVIDED
IN THIS AGREEMENT, PAY DAMAGES TO
NEXTEL (AS DISCUSSED IN SECTION 7
BELOW) IF THE AGREEMENT IS TERMINATED
BEFORE COMPLETION OF THE MINIMUM
TERM. CUSTOMER MAY BE REQUIRED TO
COMMIT TO A NEW MINIMUM TERM IF
CUSTOMER CHANGES SERVICE PLANS,
PARTICIPATES IN A PROMOTION, OR
UPGRADES EQUIPMENT DURING ANY
EXISTING TERM OR MINIMUM TERM. Customer
102
Nextel® Terms and Conditions of Service
will not be liable to Nextel for early termination if
service is terminated under the applicable return
policy. Information about Nextel’s return policy, if
applicable, will be made available to customer at
the place of sale and will become a part of this
Agreement. Nextel may extend the Minimum Term
by any period of time during which Service was
suspended to Customer or during time on a
seasonal Service Plan. Upon completion of the
term, this Agreement shall automatically renew on
a month-to-month basis. Nextel may, in its sole
discretion, decide not to renew this Agreement at
any time before completion of the term or any
renewal period.
for early termination by notifying Nextel within sixty
(60) calendar days after the effective date of the
modification. The effective date of the modification
will be set forth in the written notice provided to
Customer. If Customer does not terminate the
Agreement during the sixty (60) day period,
Customer will have agreed to accept the
modification and the modification shall have
retroactive effect to its effective date.
4. USE OF SERVICE OR EQUIPMENT -
Customer shall not use the Service or the
Equipment in any unlawful manner (including, but
not limited to, use in any aircraft or motor vehicle
where prohibited by law, ordinance, or regulation),
or in a manner that may be abusive, harassing,
threatening or fraudulent. Customer is solely
responsible for all content transmitted using the
Service or the Equipment and shall not use the
Service or Equipment to communicate any (1)
harassing, threatening, defamatory, pornographic
or obscene messages; (2) unsolicited commercial
messages; or (3) unsolicited commercial and/or
bulk text or SMS messages. Customer shall not
use the Service or Equipment in a manner that
could result in damage or risk to the business,
reputation, properties, or services of Nextel or to
Nextel’s subscribers, third parties or to the public
generally. Accordingly, by way of example,
Customer shall not attempt to gain unauthorized
access to the Service or any account on the
3. CHANGES TO AGREEMENT - SUBJECT TO
APPLICABLE LAW, NEXTEL MAY, AT ANY TIME
IN ITS SOLE DISCRETION, MODIFY ANY OF
THE TERMS AND CONDITIONS OF THIS
AGREEMENT, INCLUDING BUT NOT LIMITED
TO THE RATES IT CHARGES TO CUSTOMER.
NEXTEL WILL PROVIDE NOTICE TO
CUSTOMER OF ANY MATERIAL
MODIFICATION. If the modification is material
and adverse to Customer (e.g., the modification
increases the monthly Service Plan rates charged
to Customer or decreases the number of minutes
included in the Customer’s monthly Service Plan)
and Customer does not agree to accept the
modification, Customer may terminate this
Agreement without incurring any liability to Nextel
103
Service, use the Service to infringe the copyright of
another, or upload or transmit any “virus”, “worm”
or other malicious code. Customer shall not
modify, disassemble, deinstall or alter the
Equipment in any manner, except in accordance
with the use instructions accompanying the
Equipment. Customer may not resell or lease the
Service or the Equipment to any other person or
party.
termination and any amounts that appear on the
final invoice) shall become immediately due and
payable, and Customer’s failure to provide timely
payment to Nextel could delay Nextel’s facilitation
of Customer’s request.
Number GuardSM - If Customer selected Number
GuardSM , there may be a delay in porting of
Customer’s telephone number(s) to another carrier
while Customer’s permission for porting is sought
by Nextel. Number GuardSM is a free service that
can be removed at any time by contacting Nextel at
1-800-639-6111.
Change in Service/Number - Any change in the
Service or the Equipment may require additional
programming or Equipment or changes to
Numbers assigned to Customer. Customer may
be assessed a programming fee in connection with
any change requested by Customer. Nextel may,
at any time, change or remove any Number
assigned to Customer when such change is
reasonably necessary in the conduct of Nextel’s
business. Customer acknowledges that Customer
has no proprietary or ownership rights or interest in
Customer’s Number(s) and cannot acquire such
rights or interest through usage, publication or
otherwise. Customer may not assign its Number to
any other Equipment and shall not program any
other Number into its Equipment. If wireless
number portability becomes available in
5. WIRELESS DATA SERVICES - Wireless Data
Services consist of applications such as email,
data, information and other wireless Internet
services (“Online Applications”). Customer
acknowledges that no guarantee or assurance
exists that the Online Applications will be
compatible, or, if currently compatible, will continue
to be compatible, with Nextel’s network or with
Customer’s Equipment or Service. Nextel does not
endorse any Online Application, even if currently
compatible with Nextel’s network or with
Customer’s Equipment or Service. Nextel may, at
any time in its sole discretion, disable or
discontinue any Online Application for any reason.
Use of Wireless Data Services requires Internet
compatible Equipment, and is subject to applicable
storage, memory or other Equipment limitations.
Customer’s Service Area, Customer may request
that its Phone number(s) be ported to another
service provider. Upon such request, all amounts
then owed to Nextel (including damages for early
104
Nextel® Terms and Conditions of Service
Only certain Internet sites may be accessed by
Customer, and certain Wireless Data Services may
not be available in all areas where Service is
provided.
the Content is strictly limited to the Customer’s own
use solely in connection with the Equipment.
Customer will be required to cease using the
Content if Customer fails to comply with this
Section 5 or any part of this Agreement.
Content - Customer may, from time to time, access
through Wireless Data Services statements,
opinions, graphics, photos, music, services and
other information (“Content”), including Content
provided by third parties. Customer acknowledges
that Nextel offers no guarantee or assurance
regarding the accuracy, completeness,
appropriateness or utility of the Content. Customer
also acknowledges that Nextel does not publish
and is in no way responsible for any Content that is
provided by third parties. Customer also may
establish contact with third parties through
Wireless Data Services. Nextel is not responsible
for the actions of third parties contacted by
Customer, whether such contact was initiated by
Customer or was brought about through an
embedded link on the Equipment. Content
providers and others have copyright and other
proprietary interests in certain Content. Customer
shall not, and will not permit others, to reverse
engineer, reproduce, broadcast, distribute, sell,
publish, commercially exploit or otherwise
Network Security - Nextel may take any action that
it deems necessary to (1) protect its network, its
rights or the rights of its customers and third
parties; or (2) optimize or improve its network, its
Services and the Equipment. Customer
acknowledges that such action may include,
without limitation, employing methods,
technologies, or procedures to filter or block
messages sent through Wireless Data Services.
Nextel may, in its sole and absolute discretion, at
any time, filter “spam” or prevent “hacking,”
“viruses” or other potential harms without regard to
any Customer preference.
Application Support - Nextel is often not the
developer of Online Applications that are
accessible through Wireless Data Services.
Therefore, if Customer contacts Nextel’s Customer
Care department regarding use of an Online
Application, Customer may be referred to the
customer care department of the developer of the
Online Application, and Nextel shall not be
obligated to support any such Online Application.
disseminate any Content in any manner without
the prior written consent of Nextel, the Content
providers, or others with proprietary interests in
such Content, as applicable. Customer’s use of
105
6. SERVICE AVAILABILITY - Service is generally
available to Customer when Customer is within the
operating range of the Nextel network or within the
range of a provider with which Nextel has a
reciprocal service arrangement (“Service Area”).
Customer acknowledges that any map, diagram or
other illustration of Customer’s Service Area is only
an estimate and actual service coverage may vary.
CUSTOMER’S SERVICE AREA IS SUBJECT TO
CHANGE AT ANY TIME IN NEXTEL’S SOLE
DISCRETION. Service quality and availability
within Customer’s Service Area is also affected by
conditions Nextel does not control, including the
Equipment, problems associated with
interconnecting carriers, power failures, “viruses”,
obstructions such as buildings or trees, tunnels,
atmospheric, geographic or topographical
conditions and other conditions. Service also may
be limited or temporarily unavailable due to system
capacity limitations or system repairs or
modifications. Nextel also may be required during
public safety emergencies or when system
Nextel’s non-priority access customers. Nextel will
not complete calls to 900, 976 or similar numbers
for pay-per-call services. Caller identification
information may not be available for all incoming
calls. International calling may be blocked.
7. RATES AND CHARGES - Customer shall pay in
full all charges for Services provided under this
Agreement and any Service Plan that becomes
part of this Agreement, including monthly service
charges, usage charges, taxes, assessments and
any additional fees or charges imposed on
Customer or on Nextel and associated with the
Service or the Equipment. Customer is
responsible for all charges or purchases
associated with Customer’s Number and
Equipment whether or not Customer was the user
of the Service or authorized its use. If Customer
fails to pay any amounts when due under this
Agreement, Customer shall be in default and
Nextel shall be entitled to exercise any remedies
available to it under this Agreement or at law or in
equity.
capacity is otherwise limited to limit access to the
Nextel network for those customers that are not
then using the Service and connected to the
network in order to facilitate communications by
public safety organizations such as police and fire
departments. In this event, customers that have
priority access Service as part of their Service Plan
will be given access to the Nextel network before
Service Charges - Customer shall pay all charges
for Services selected by Customer as part of
Customer’s Service Plan, and any additional
Services selected by Customer. Customer’s
Service Plan will be offered at the rates and subject
to the conditions set forth in the Service Plan
Information provided to Customer at the time of
106
Nextel® Terms and Conditions of Service
sale. CUSTOMER’S SERVICE PLAN
incoming call and ends approximately when the
first party terminates the call. Customer shall be
responsible for all charges for incoming and
outgoing wireless calls that are answered. A Direct
ConnectSM or Group ConnectSM transmission
occurs approximately when Customer presses the
button to initiate a transmission and ends
approximately six (6) seconds after completion of a
communication (i.e., when Customer or another
participant releases the button) to which no
participant responds. Customer initiates a new
Direct ConnectSM or Group ConnectSM transmission
if Customer responds more than six (6) seconds
after the other participant completes a
INFORMATION SHALL BE CONSIDERED PART
OF THIS AGREEMENT. Rates charged to
Customer include monthly access charges and
may include activation and other fees associated
with features such as voicemail and caller
identification. Monthly access charges shall begin
once Customer’s Service is activated, which may
occur before Customer receives the Equipment.
Usage Charges - Depending on the Service Plan
selected, Customer may incur usage charges for
Services such as: wireless calling, Direct
ConnectSM, Nationwide Direct ConnectSM, Group
ConnectSM, Mobile Messaging, Wireless Data
Services and other Services that may be offered
from time to time. Usage charges may vary
depending on how, where and when Customer
uses the Service. Customer may be assessed
long distance charges (including international
calling) or other charges for “toll-free” calls to 800,
866, 877, 888 and other toll-free numbers.
Customer also may be charged for the use of
special Services such as 411 services,
communication. Nationwide Direct ConnectSM calls
use the Direct ConnectSM minutes in Customer’s
plan and incur an additional access charge.
Airtime charges for Direct ConnectSM or Group
ConnectSM transmissions or Nationwide Direct
ConnectSM access are charged to the customer
that initiates the transmission and, unless a rate
plan includes unlimited transmissions or access,
are calculated by multiplying the duration of the
transmission (including the six (6) second period
referred to above) by the applicable rate and the
number of participants. Customer will not be
charged for sending or receiving call alert
operator-assisted calls or call-forwarding. Airtime
charges will be assessed for the entire period
during which a call or Direct ConnectSM
transmission is connected to the Nextel network. A
wireless call connection begins approximately
when Customer presses the button to initiate an
outgoing call or the phone starts ringing for an
transmissions (“Call Alerts”), but will be deemed to
have initiated a new Direct ConnectSM transmission
if Customer responds to a Call Alert, even if
107
Customer responds within six (6) seconds of
receiving the Call Alert. Text and numeric
ROUNDED-UP AND BILLED TO THE NEXT
SECOND. DATA USAGE FOR WIRELESS DATA
SERVICES IS ROUNDED TO THE NEAREST
ONE-TENTH (1/10) OF A KILOBYTE.
messaging will be charged on a per message
basis; however, Customer may elect to purchase a
certain number of messages for a fixed monthly
price. Any messages in excess of Customer’s
allotted messages will be charged at the per
message rate. Depending on the plan, Customer
may be charged on a per kilobyte basis (one
megabyte equals 1024 kilobytes and one kilobyte
equals 1024 bytes), for Customer’s use of Wireless
Data Services. Kilobytes may be used for, without
limitation, browsing the Internet, accessing
Wireless Data Applications and for reading,
sending and responding to email. Airtime minutes
allotted to Customer under Customer’s wireless
calling plan may be used in connection with certain
Wireless Data Services. CUSTOMERS ARE
CHARGED AT LEAST ONE (1) MINUTE OF
AIRTIME FOR ALL WIRELESS CALLS AND AT
LEAST SIX (6) SECONDS OF AIRTIME FOR ALL
DIRECT CONNECTSM TRANSMISSIONS,
Taxes, Fees and Assessments - Customer shall
pay all federal, state, and local taxes and fees that
are imposed on transactions subject to this
Agreement. Customer shall not be responsible for
taxes and fees imposed on Nextel’s net income or
property. Customer shall be responsible for all
taxes and fees (whether imposed upon Customer
or Nextel) that are measured by gross receipts
from sales made to Customer or imposed as a
per-line or per-unit charge. Applicable taxes and
fees include, but are not limited to, the following:
federal, state, and local excise taxes, sales and
transaction taxes, gross receipts taxes, utility
taxes, and statutory 911 fees. Any Customer who
is eligible for an exemption from any tax or fee
must provide Nextel with a valid and properly
executed exemption certificate for the exemption to
be effective. Customer shall provide Nextel with
the Primary Place of Use (i.e., Customer’s
residential street address or primary business
address) for each unit activated on Customer’s
account, and notify Nextel of any changes in such
address. Additional fees and assessments apply
to Customer’s monthly Service Plan. The charges
may change and may vary depending on where
customer is located. The charges include, but are
REGARDLESS OF LENGTH. AFTER THE
INITIAL MINUTE, AIRTIME CHARGES FOR
WIRELESS CALLING ARE ROUNDED-UP AND
BILLED TO THE NEXT SECOND OR TO THE
NEXT MINUTE, DEPENDING ON CUSTOMER’S
SERVICE PLAN. AFTER SIX (6) SECONDS,
DIRECT CONNECTSM TRANSMISSIONS ARE
108
Nextel® Terms and Conditions of Service
not limited to, a Universal Service Fund
receive the full benefit of its Agreement with
Customer, in part, because Nextel will not continue
to receive monthly service charges from Customer.
As a result, Nextel shall incur damages that are
difficult, if not impossible, to determine.
THEREFORE, IN THE CASE OF BREACH OR
EARLY TERMINATION OF THE AGREEMENT BY
CUSTOMER, CUSTOMER SHALL PAY TO
NEXTEL, AS LIQUIDATED DAMAGES AND NOT
AS A PENALTY (IN ADDITION TO ALL
AMOUNTS THEN OWED TO NEXTEL), $200
FOR EACH NUMBER ASSIGNED TO
CUSTOMER’S ACCOUNT AS A REASONABLE
ESTIMATE OF THE DAMAGES INCURRED BY
NEXTEL. This is intended to maintain Nextel’s
overall rate at an acceptable level despite
Customer’s early termination and will be assessed
without exception unless otherwise provided in this
Agreement or by applicable law.
assessment and a Telephone Relay Service fee.
Nextel also imposes a Federal Programs Cost
Recovery (“FPCR”) fee that is not a tax or
government mandated, but is kept by Nextel to
recover Nextel’s costs for complying with Federal
Communications Commission (“FCC”) programs
and mandates. The FPCR fee is subject to
adjustment, and Nextel will provide advance notice
to Customer through the “Nextel News” section of
Customer’s bill or a bill insert of any significant
increase in the FPCR fee. Please consult the
current Nextel pricing materials, a sales consultant
or visit http://www.Nextel.com for information
regarding the FPCR fee and the current amount of
the fee. Additional fees may be added to
Customer’s bill to recover Nextel’s costs for
funding government programs or initiatives.
Early Termination Component of Rate Structure -
Nextel incurs a significant cost in activating Service
to Customer, including a large up-front cost in
offering Equipment to Customer. These costs are
partially recouped over the length of Customer’s
Agreement with Nextel through monthly service
rate charges to Customer, which have been
established in part for this purpose. If Customer
breaches this Agreement or terminates Service for
any reason (including by porting its Phone number
to another service provider), Customer
Failure to Pay - Customer acknowledges that time
is of the essence with respect to all amounts owed
to Nextel. IF CUSTOMER HAS NOT PAID ITS
MONTHLY INVOICE IN FULL BY THE DUE
DATE, A LATE PAYMENT CHARGE OF UP TO
1.5% PER MONTH (18% ANNUALLY), OR SUCH
LESSER AMOUNT PERMITTED BY LAW, MAY
BE APPLIED TO THE TOTAL UNPAID BALANCE
DUE AND OUTSTANDING. THIS LATE
PAYMENT CHARGE IS ASSESSED TO
RECOVER COSTS FOR CUSTOMER’S FAILURE
understands and acknowledges that Nextel will not
109
TO PAY AND SHALL NOT CONSTITUTE
INTEREST. Nextel’s acceptance of late or partial
payments (even if marked “paid in full” or similar
notations) shall not waive Nextel’s right to collect
the full amount due under this Agreement, plus any
additional amounts charged under this paragraph.
If Nextel obtains the services of a collection or
repossession agency or an attorney to assist in
remedying any breach of this Agreement by
Customer, including but not limited to, Customer’s
nonpayment of charges, Customer shall be liable
for this expense.
Customer, Nextel will notify Customer and
Customer must furnish the amount to Nextel within
a reasonable period of time; or, if authorized by
Customer, Nextel may instead charge Customer’s
credit card or debit card by any amount that was
validly assessed. If Customer fails to pay any
undisputed amount or, after a reasonable period of
time, fails to pay any amount determined by Nextel
to have been validly assessed upon Customer,
Nextel may exercise any remedies available to
Nextel under this Agreement for non-payment,
including termination of the Agreement. Customer
hereby acknowledges that he or she has read the
explanation of rates and charges set forth in this
Section 7 and understands that these rates and
charges may be assessed upon Customer, to the
extent applicable.
Disputed Charges - Customer may dispute only
those charges that Customer believes are the
result of (1) a billing error; (2) a problem related to
Customer’s Service; or (3) dropped calls. To
dispute any charge, Customer must pay all
undisputed amounts when due and submit a
written notice to Nextel within ninety (90) days of
the problem or before the end of the third billing
cycle after the date upon which the problem
occurred, whichever occurs later. CUSTOMER
WAIVES THE RIGHT TO DISPUTE ANY
CHARGES FOR WHICH TIMELY NOTICE IS NOT
PROVIDED TO NEXTEL. Nextel shall resolve all
disputed charges in its sole discretion. If Nextel
determines that an error was made on Customer’s
invoice, Nextel will credit Customer’s account in
the amount of the error. If Nextel determines that a
disputed charge was validly assessed upon
8. BILLING - Nextel shall issue invoices for Service
and for purchases of Equipment. Nextel’s
invoicing cycle is approximately thirty (30) days,
but may change from time to time. The day of the
month on which Customer receives an invoice may
vary and is subject to change. Some billing details
may be provided at http://www.Nextel.com and will
not appear on invoices (except for a fee). Service
charges will be invoiced to Customer in advance or
in arrears, depending on the Service Plan, and
usage charges will be invoiced in arrears.
Customer may be assessed a shipping charge for
Equipment delivered to Customer. Unless
110
Nextel® Terms and Conditions of Service
otherwise specified in Customer’s Service Plan,
any unused minutes or other allotted Services
under Customer’s Service Plan will not be carried
over to any other billing cycle. If Customer’s
Service is terminated for any reason (including if
Customer’s Number is ported) before the end of
any billing cycle, no credit or refund will be
provided for unused minutes or other allotted
Services and any monthly service charge will not
be prorated to the date of termination. On
occasion, Customer may be billed for Services in a
month other than the month in which Customer
used the Services, which may result in
higher-than-expected Services charges for the
month in which such Services are billed. The
creation of new cell sites, Nextel’s implementation
of new billing technology, delays in the reporting of
international or other roaming charges between
carriers, and other similar events may result in
such delayed billing. Nextel may bill Customer on
behalf of third party providers of Online
Customer may pay any amount owed to Nextel by
using a credit or debit card acceptable to Nextel. If
Customer wishes to pay all amounts in this manner
on a recurring basis, Customer must complete a
separate payment enrollment form (“Payment
Form”). Customer acknowledges that upon signing
the appropriate Payment Form, the Payment Form,
including its applicable terms and conditions, will
become a part of this Agreement. Customer shall
promptly notify Nextel of any changes to the credit
or debit card (e.g., if the card is terminated, lost,
stolen or the expiration date changes) or bank
account used for payment. Enrollment is for the
duration of this Agreement unless cancelled earlier
by either Customer or Nextel upon thirty (30) days
advance written notice to the other party.
Specific Form of Payment - Nextel may, at any
time and from time to time, as it deems appropriate
(e.g., following receipt of a dishonored check or
other instrument), demand that Customer make
payment by money order, cashier’s check, or a
similarly secure form of payment. Nextel also may
require at any time in its sole discretion that the
Equipment be purchased for cash only. In this
case, title to the Equipment shall be transferred to
Customer only after receipt by Nextel of a cashier’s
or certified check or other equally secure form of
payment in the amount required by Nextel.
Applications that are accessed by Customer
through the Equipment. Nextel may retain a
percentage of these charges before providing the
balance to the third party provider of such Online
Application.
9. PAYMENTS - Recurring Credit/Debit Card
Payments
111
Dishonored Checks - Nextel may charge Customer
up to the highest amount permitted by law for any
check or other instrument tendered by Customer
and returned unpaid by a financial institution for
any reason.
Service or Equipment exceeds limitations or
violates any restrictions placed on Customer’s
account or otherwise breaches this Agreement; or
(8) Nextel, in its sole discretion, believes action is
required to protect its interests or the interests of
Customer or its other customers. NEXTEL SHALL
NOT BE LIABLE TO CUSTOMER OR TO ANY
OTHER PARTY FOR EXERCISING OR FAILING
TO EXERCISE ITS RIGHTS UNDER THIS
SECTION TO LIMIT, SUSPEND OR TERMINATE
SERVICE OR THE AGREEMENT. If Customer’s
Service is subject to fraudulent use, Customer
shall immediately notify Nextel’s Customer Care
department, provide Nextel with any
10. SUSPENSION, LIMITATION OR
TERMINATION OF SERVICE OR THIS
AGREEMENT - General - Nextel may limit,
suspend or terminate Customer’s Service or this
Agreement at any time and without providing
notice to Customer if: (1) Customer fails to pay any
charges (including, without limitation, any charges
assessed on behalf of third parties) when due
under this Agreement; (2) Customer behaves in an
abusive, derogatory, or otherwise unreasonable
manner to any Nextel employee, representative or
agent; (3) Nextel has reason to believe that
Customer’s Service is being used in a fraudulent
manner or for an illegal purpose (such as unusual
activity levels or calling patterns); (4) Customer’s
Service is being used in a way that adversely
affects other Customers’ Service or Nextel’s
business operations; (5) Customer provides Credit
Information that is false, inaccurate, dated or
cannot be verified or Customer becomes insolvent
or subject to any proceeding under the Bankruptcy
Code or similar laws; (6) Nextel discovers that
Customer is underage or does not otherwise
possess the capacity or the authorization to enter
into this Agreement; (7) Customer’s use of the
documentation and information that it requests and
otherwise cooperate with Nextel in the
investigation of such incident. If Nextel terminates
Service to Customer, and Service is not
reconnected within thirty (30) calendar days, all
amounts owed to Nextel (including any damages
for early termination) shall become immediately
due and payable.
Reactivation - Nextel may, but is not required to,
reactivate Service to Customer after Service has
been suspended or terminated in accordance with
the previous subsection. Before Service may be
reactivated, Customer must pay to Nextel all past
due amounts plus a reconnection charge equal to
$25.00 per Number, plus applicable taxes. Nextel
112
Nextel® Terms and Conditions of Service
may modify the terms of Service before
reactivating Service to Customer and may require
Customer to provide Nextel with an initial Deposit
or an additional Deposit.
wireless E911 compatible Equipment that meets
applicable FCC requirements and that is designed
to help public safety authorities locate users of the
Service who make 911 calls. However, E911
service that is compatible with the FCC technical
requirements is not available in all areas, and even
in those areas where it is available, it is not entirely
reliable. Moreover, if Customer’s Equipment is not
GPS-enabled, emergency services personnel may
have much less precise location information about
the Customer, compared to the information
available to them if Customer’s Equipment was
GPS-enabled. The information available to
emergency service providers may also be limited if
Customer’s number or numbers are in the process
of being ported. Customer acknowledges that
E911 service is not available in all areas, is not
completely reliable and is further limited when
using non-GPS enabled Equipment or during the
number porting process. Customer consents to
Nextel’s disclosure of Customer information to
governmental and public safety authorities in
response to emergencies. This information may
include, but is not limited to, Customer’s name,
address, Number, and the location of the user of
the Service at the time of call.
11. RELEASE OF CUSTOMER INFORMATION -
Privacy - Wireless systems use radio channels to
transmit communications that may be accidentally
or intentionally intercepted. Although federal and
state laws may make it illegal for third parties to
listen in on Customer’s Service, privacy cannot be
guaranteed. NEXTEL SHALL NOT BE LIABLE TO
CUSTOMER OR TO ANY THIRD PARTY FOR
EAVESDROPPING ON OR INTERCEPTION OF
COMMUNICATIONS MADE WHILE USING THE
SERVICE OR THE EQUIPMENT.
911 or Other Emergency Calls - The Service does
not interact with 911 and other emergency services
in the same manner as non-wireless or landline
telephone services. Depending on Customer’s
location, the type of Equipment being used, the
type of equipment being utilized by any applicable
emergency services provider, and the
circumstances and conditions of a particular call,
Customer’s phone number and/or location may not
be identifiable to emergency services providers
and Customer may not be connected to the
appropriate emergency services provider. In
certain circumstances, a 911 call may be routed to
a state patrol dispatcher. Nextel is deploying
Access, Use and Disclosure of Customer
Information and Communications - Customer
acknowledges and agrees that Nextel may access,
use, and disclose to third parties, any information
113
whether personally identifying information, or
“customer proprietary network information”
(“CPNI”) within the meaning of 47 U.S.C. § 222
and its implementing regulations (“CPNI
Regulations”) that Nextel collects, possesses or
develops about Customer to: (1) provide
Geographic Information Services - Consistent with
the foregoing, Customer acknowledges and agrees
that Nextel or a third party application service
provider may access, use, and disclose to third
parties the geographic location of Customer’s
Equipment to provide Customer with any
Customer with Equipment, Service, or customer
support; (2) conduct marketing activities in
accordance with applicable law (customer may opt
out of any such marketing by contacting Nextel);
(3) enable Customer to switch to a new service
provider (either Nextel or another service provider)
while retaining the same phone number; (4) list
Customer’s contact information (e.g., name,
address, and Number) in a telephone or subscriber
directory, or include such information in a directory
assistance service; (5) provide handset-based or
network-based geographic information services via
Nextel-provided or third party software
applications; (6) comply with applicable law; or (7)
respond to emergencies. Customer acknowledges
that any information that identifies Customer (e.g.,
Customer’s name and Number) and calls made by
Customer may appear on the equipment or bill of a
person or party that receives Customer’s call.
Nextel may access, use, disclose, record or
monitor any communications to or from Customer
or any other person to protect Nextel’s rights or
property or those of other customers, as permitted
by law.
geographic information service which Customer
accesses through the Service or Equipment. If
Customer utilizes any such service and there are
additional users on Customer’s account, Customer
shall clearly, conspicuously, and regularly notify all
individual users of the Service that location
information (i.e., the geographic coordinates of the
Equipment) may be accessed, used, or disclosed
in connection with the Service. For any geographic
information service that is governed by the CPNI
regulations or a similar law, Nextel will provide
Customer with a separate notice and opportunity to
consent to the access, use, and disclosure of
geographic information. CUSTOMER SHALL
HOLD HARMLESS AND INDEMNIFY NEXTEL
AGAINST ANY AND ALL CLAIMS, LOSSES,
EXPENSES, DEMANDS, ACTIONS, OR CAUSES
OF ACTION (INCLUDING ALL ACTIONS BY
THIRD PARTIES) ARISING OUT OF A BREACH
OF CUSTOMER’S OBLIGATION TO NOTIFY
USERS AS SET FORTH IN THIS SECTION OR
CUSTOMER’S USE OF ANY GEOGRPAHIC
INFORMATION SERVICE OR LOCATION
INFORMATION.
114
Nextel® Terms and Conditions of Service
12. EQUIPMENT - Customer shall provide Nextel
with an initial payment in the amount required by
Nextel, to be applied towards any amount owed to
Nextel one (1) year from the effective date of the
Agreement. Customer acknowledges that Nextel
is not responsible for the Equipment or its
installation. Nextel is not responsible for the
operation, quality of transmission, or, unless
separate maintenance arrangements have been
made between Nextel and Customer, for
maintenance of the Equipment. Customer further
acknowledges that Equipment purchased from
Nextel is not compatible with and will not support
services provided by other wireless carriers, except
for those services provided by an entity operating
compatible iDEN equipment or in connection with
roaming to certain countries outside of the United
States. NEXTEL SHALL NOT BE LIABLE FOR
ANY DAMAGES (INCLUDING DAMAGE TO THE
EQUIPMENT) RESULTING FROM
INSTALLATION OF THE EQUIPMENT BY
CUSTOMER OR ANY THIRD PARTY. UPON
CUSTOMER’S ACCEPTANCE OF DELIVERY OF
THE EQUIPMENT, ALL RISK OF LOSS,
AGREEMENT, INCLUDING, WITHOUT
LIMITATION, CUSTOMER’S RESPONSIBILITY
FOR THE PAYMENT OF SERVICE CHARGES
DUE UNDER THE AGREEMENT.
Insurance - Customer may purchase Direct Protect
insurance (“Direct Protect”) to protect Customer
against loss, theft, incidental damage or accidents
involving Customer’s Equipment. However, Direct
Protect is not available for certain Equipment.
Customer acknowledges that Direct Protect
insurance is provided by The Signal
Telecommunications Insurance Services (“Signal”)
and not by Nextel. If Customer selects Direct
Protect coverage, Customer will be assessed a
monthly charge, which Nextel will remit to Signal
on Customer’s behalf. Any requests for
information or claims regarding Direct Protect shall
be directed to Signal. Customer acknowledges
that a summary of coverage is available at
www.nextel.com, which information is also
available by calling Signal at 1-888-352-9182.
Lost or Stolen Equipment - If Customer’s
Equipment is lost or stolen, Customer agrees to:
(1) notify Nextel within two calendar days by calling
Nextel’s Customer Care department; (2) provide
Nextel with any documentation and information
that it requests; and (3) otherwise cooperate with
Nextel in the investigation of such incident.
DAMAGE, THEFT, OR DESTRUCTION TO THE
EQUIPMENT SHALL BE BORNE BY THE
CUSTOMER. NO LOSS, DAMAGE, THEFT, OR
DESTRUCTION OF THE EQUIPMENT, IN
WHOLE OR IN PART, SHALL IMPAIR
CUSTOMER’S OBLIGATIONS UNDER THIS
115
13. DISCLAIMER OF WARRANTIES - NEXTEL
MAKES NO REPRESENTATIONS OR
14. LIMITATION OF LIABILITY AND REMEDIES
FOR BREACH - Nextel shall not be liable for: (1)
any deficiency in the Service, including, but not
limited to, mistakes, omissions, interruptions
(including, among others, interruptions caused by
Equipment or facilities failure or shortages), errors,
failures to transmit, delays or defects, network
problems, lack of coverage or network capacity,
dropped calls, inability to access the Service or
inability to place or receive calls or problems of
unauthorized access; (2) the unavailability or any
failure or delay in delivery of the Equipment or the
cancellation of any orders of Equipment by the
manufacturer; (3) any suspension or termination of
Service by Nextel or any other action taken by
Nextel in its sole discretion intended to protect the
Nextel wireless network, systems, and the rights or
property of Nextel, its Customers, or others from
“hacking,” “spamming,” “viruses” or other potential
harms that Nextel believes may adversely impact
its network or systems; (4) the availability or use of
Wireless Data Services, including but not limited
to, the compatibility or use of Online Applications or
Content, whether or not supported by Nextel, or
any contact with third parties through the use of
Wireless Data Services; (5) any damage or
WARRANTIES, STATUTORY, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE
OR NON-INFRINGEMENT CONCERNING
CUSTOMER’S SERVICE OR THE EQUIPMENT.
NEXTEL DOES NOT AUTHORIZE ANYONE TO
MAKE ANY REPRESENTATION OR WARRANTY
ON ITS BEHALF, AND CUSTOMER SHOULD
NOT RELY ON ANY SUCH STATEMENT(S).
ANY STATEMENTS MADE IN PACKAGING,
MANUALS OR OTHER DOCUMENTS, OR BY
ANY NEXTEL EMPLOYEES, AGENTS OR
REPRESENTATIVES, ARE PROVIDED FOR
INFORMATIONAL PURPOSES ONLY AND NOT
AS WARRANTIES BY NEXTEL OF ANY KIND.
CUSTOMER ASSUMES ALL RESPONSIBILITY
FOR USE OF THE SERVICE AND THE QUALITY
AND PERFORMANCE OF THE EQUIPMENT.
CUSTOMER ACKNOWLEDGES THAT SERVICE
MAY NOT BE ERROR-FREE AND THAT
INTERRUPTIONS WILL LIKELY OCCUR FROM
TIME TO TIME. NEXTEL DOES NOT
MANUFACTURE THE EQUIPMENT AND ANY
STATEMENT REGARDING THE EQUIPMENT
SHOULD NOT BE INTERPRETED AS A
personal injury allegedly caused by use of the
Equipment or Service; (6) any other damage due
directly or indirectly to causes beyond Nextel’s
control, including, but not limited to, any act or
WARRANTY. THIS SECTION SHALL SURVIVE
TERMINATION OF THIS AGREEMENT.
116
Nextel® Terms and Conditions of Service
omission of any carrier or service provider other
than Nextel; or (7) acts of God, acts of public
enemies, acts of the government, acts or failure to
act of Customer, its agents, employees or
subcontractors, fires, floods, epidemics, quarantine
restrictions, corrosive substances in the air or other
hazardous environmental conditions, strikes,
freight embargoes, inability to obtain materials or
services, commotion, war, terrorism, unusually
severe weather conditions or default of Nextel’s
subcontractors.
ALL RIGHTS THAT CUSTOMER MAY HAVE
AGAINST ANY THIRD PARTY AS A RESULT OF
CUSTOMER’S LOSS OR EXPENSE, INCLUDING
BUT NOT LIMITED TO, ANY RIGHT CUSTOMER
MAY HAVE UNDER THE TELEPHONE
CONSUMER PROTECTION ACT. THIS
SECTION 14 SHALL SURVIVE TERMINATION
OF THIS AGREEMENT.
UNDER CERTAIN CIRCUMSTANCES, SOME
JURISDICTIONS MAY NOT RECOGNIZE OR
GIVE EFFECT, IN WHOLE OR IN PART, TO
WARRANTY DISCLAIMERS AND/OR
WITHOUT LIMITING THE FOREGOING,
NEXTEL’S SOLE LIABILITY FOR SERVICE
DISRUPTION, WHETHER CAUSED BY THE
NEGLIGENCE OF NEXTEL OR OTHERWISE, IS
LIMITED TO A CREDIT ALLOWANCE OF NOT
MORE THAN THE PROPORTIONATE CHARGE
TO CUSTOMER FOR THE PERIOD OF SERVICE
DISRUPTION. EXCEPT AS OTHERWISE SET
FORTH IN THE PRECEDING SENTENCE, IN NO
EVENT SHALL NEXTEL BE LIABLE FOR
ACTUAL DAMAGES OR FOR CONSEQUENTIAL,
INCIDENTAL, SPECIAL OR OTHER INDIRECT
DAMAGES CAUSED BY ITS NEGLIGENCE OR
OTHERWISE, NOR FOR ECONOMIC LOSS,
PERSONAL INJURIES OR PROPERTY DAMAGE
SUSTAINED BY CUSTOMER OR ANY THIRD
PARTIES. IF CUSTOMER IS PROVIDED WITH A
CREDIT ALLOWANCE UNDER THIS SECTION,
NEXTEL SHALL BE SUBROGATED TO ANY AND
LIMITATIONS OF REMEDIES FOR BREACH;
AND THEREFORE, TO THE EXTENT THAT THE
DISCLAIMER SET FORTH IN SECTION 13 AND
THE LIMITATION OF REMEDIES IN SECTION 14
ARE NOT PERMITTED BY APPLICABLE LAW,
THEY WILL NOT APPLY TO CUSTOMER OR
SHALL ONLY APPLY TO THE EXTENT
PERMITTED BY SUCH APPLICABLE LAW.
15. INDEMNIFICATION - Customer shall
indemnify, defend, and hold Nextel harmless from
any violation by Customer of any applicable law or
regulation. Customer will further indemnify Nextel
for any claim or demand, including reasonable
attorneys’ fees, made by any third party due to or
arising out of: (1) information or Content that
Customer submits, posts, transmits or makes
available through the Service; (2) Customer’s use
117
of the Service or Equipment; (3) Customer’s
connection to the Service or Equipment; (4)
Customer’s violation of this Agreement; or (5)
Customer’s violation of any rights of a third party.
THE INTERPRETATION AND ENFORCEMENT
OF THIS ARBITRATION PROVISION. TO
INITIATE ARBITRATION, CUSTOMER OR
NEXTEL MUST FIRST SEND A WRITTEN
NOTICE, VIA CERTIFIED MAIL, TO THE OTHER
PARTY INDICATING ITS INTENT TO
ARBITRATE, WHICH NOTICE SHALL INCLUDE:
(1) A DESCRIPTION OF THE FACTS; (2) A
DESCRIPTION OF THE NATURE OF THE
CLAIM; AND (3) THE RELIEF SOUGHT ("NOTICE
TO ARBITRATE"). SEND NOTICE TO
ARBITRATE TO: NEXTEL GENERAL COUNSEL,
ARBITRATION OFFICE, 2001 EDMUND HALLEY
DRIVE, RESTON, VIRGINIA 20191. BOTH
PARTIES AGREE TO MAKE REASONABLE
ATTEMPTS TO RESOLVE ANY SUCH DISPUTE;
HOWEVER, IF THE PARTIES CANNOT
16. DISPUTE RESOLUTION - THIS SECTION
PROVIDES FOR THE RESOLUTION OF MOST
DISPUTES OR CLAIMS THROUGH
ARBITRATION INSTEAD OF COURT TRIALS
AND CLASS ACTIONS. CUSTOMER SHOULD
READ THIS SECTION CAREFULLY;
ARBITRATION IS FINAL, BINDING AND
SUBJECT TO ONLY VERY LIMITED REVIEW BY
A COURT. THIS SECTION GOVERNING
DISPUTES SHALL SURVIVE TERMINATION OF
THIS AGREEMENT.
Mandatory Arbitration - CUSTOMER AND
NEXTEL AGREE TO ARBITRATE ANY CLAIM,
CONTROVERSY OR DISPUTE ARISING UNDER
OR RELATED TO THIS AGREEMENT OR ANY
EQUIPMENT USED IN CONNECTION WITH THE
SERVICE (OR ANY PRIOR ORAL OR WRITTEN
AGREEMENT FOR WIRELESS SERVICE WITH
NEXTEL) EXCEPT THAT CUSTOMER OR
NEXTEL MAY BRING AN INDIVIDUAL ACTION IN
SMALL CLAIMS COURT. CUSTOMER AND
NEXTEL ACKNOWLEDGE THAT THIS
RESOLVE THE DISPUTE WITHIN FORTY-FIVE
(45) DAYS OF RECEIPT OF NOTICE TO
ARBITRATE, THEN AN ARBITRATION CLAIM
MAY COMMENCE. ANY ARBITRATION
INITIATED UNDER THIS AGREEMENT SHALL
BE ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”) IN
ACCORDANCE WITH ITS WIRELESS INDUSTRY
ARBITRATION RULES (AND THE AAA
SUPPLEMENTAL PROCEDURES FOR
AGREEMENT EVIDENCES A TRANSACTION IN
INTERSTATE COMMERCE AND THAT THE
FEDERAL ARBITRATION ACT SHALL GOVERN
CONSUMER RELATED DISPUTES AS THEY
MAY BE APPLICABLE), AS MODIFIED BY THIS
AGREEMENT. INFORMATION CONCERNING
118
Nextel® Terms and Conditions of Service
THE AAA, ITS WIRELESS INDUSTRY
TO THIS AGREEMENT ALSO SHALL BE
APPLIED IN ANY ARBITRATION PROCEEDING.
UNLESS THE CUSTOMER AND NEXTEL
OTHERWISE AGREE, ANY ARBITRATION
SHALL BE CONDUCTED IN THE COUNTY SEAT
OF THE COUNTY IN WHICH CUSTOMER’S
BILLING ADDRESS IS LOCATED. ALL
ADMINISTRATIVE COSTS AND FEES OF
ARBITRATION SHALL BE BORNE EQUALLY BY
CUSTOMER AND NEXTEL, EXCEPT IF THE
CLAIM IS LESS THAN $1000, CUSTOMER WILL
BE OBLIGATED TO PAY ONLY $25. FOR
CLAIMS OVER $1,000 BUT UNDER $75,000,
CUSTOMER WILL BE REQUIRED TO PAY ITS
SHARE OF ARBITRATION FEES, BUT NO MORE
THAN THE EQUIVALENT COURT FILING FEE
FOR A COURT ACTION FILED IN THE
JURISDICTION WHERE CUSTOMER’S BILLING
ADDRESS IS LOCATED. CUSTOMER AND
NEXTEL SHALL EACH BEAR THE EXPENSES
OF THEIR OWN COUNSEL, EXPERTS,
WITNESSES AND THE PREPARATION AND
PRESENTATION OF EVIDENCE IN
CONNECTION WITH ANY ARBITRATION.
ARBITRATION RULES AND OTHER
INFORMATION CONCERNING ARBITRATION
PROCEDURES AND FEES CAN BE FOUND BY
CALLING THE AAA AT 1-800-778-7879 OR
VISITING ITS WEBSITE AT http://www.adr.org.
ANY ARBITRATION SHALL BE CONDUCTED BY
A SINGLE NEUTRAL ARBITRATOR.
CUSTOMER AND NEXTEL SHALL COOPERATE
IN GOOD FAITH TO SELECT THE ARBITRATOR
WITHIN THIRTY (30) CALENDAR DAYS OF THE
COMMENCEMENT OF ANY ARBITRATION
PROCEEDING. IF CUSTOMER AND NEXTEL
CANNOT AGREE UPON A NEUTRAL
ARBITRATOR WITHIN THE THIRTY DAY
PERIOD, THEN EITHER PARTY MAY REQUEST
THAT THE AAA APPOINT, IN ITS SOLE
DISCRETION, A NEUTRAL ARBITRATOR.
CUSTOMER AND NEXTEL FURTHER AGREE
THAT NO ARBITRATOR SHALL HAVE THE
AUTHORITY TO AWARD ANY RELIEF OR
REMEDY IN EXCESS OF OR CONTRARY TO
WHAT IS PROVIDED IN THIS AGREEMENT,
EXCEPT WHERE SUCH PROVISION IS NOT
PERMITTED UNDER APPLICABLE LAW. THE
ARBITRATOR’S DECISION AND AWARD SHALL
BE FINAL AND BINDING, AND JUDGMENT ON
THE AWARD RENDERED BY THE ARBITRATOR
MAY BE ENTERED IN ANY COURT HAVING
JURISDICTION. THE LAW THAT IS APPLIED
Waiver of Jury Trial and Class Actions - BY
ENTERING INTO THIS AGREEMENT,
CUSTOMER AND NEXTEL ACKNOWLEDGE
AND AGREE TO WAIVE CERTAIN RIGHTS TO
LITIGATE DISPUTES IN COURT, TO RECEIVE A
JURY TRIAL OR TO PARTICIPATE AS A
119
PLAINTIFF OR AS A CLASS MEMBER IN ANY
CLAIM ON A CLASS OR CONSOLIDATED BASIS
OR IN A REPRESENTATIVE CAPACITY.
CUSTOMER AND NEXTEL BOTH AGREE THAT
ANY ARBITRATION WILL BE CONDUCTED ON
AN INDIVIDUAL AND NOT ON A
17. MISCELLANEOUS - Assignment - Customer
may not assign all or any part of this Agreement
(including any of its rights and duties under the
Agreement) or sell or lease the Service to others
without Nextel’s prior written consent. Nextel may
assign all or any part of this Agreement to any
successor or any other entity capable of
CONSOLIDATED, CLASS-WIDE OR
REPRESENTATIVE BASIS AND THAT IF
ARBITRATION IS NOT CONDUCTED ON AN
INDIVIDUAL BASIS, THIS SECTION 16 SHALL
BE DEEMED NULL AND VOID. THE
ARBITRATOR MAY AWARD INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL
PARTY SEEKING RELIEF AND ONLY TO THE
EXTENT NECESSARY TO PROVIDE RELIEF
WARRANTED BY THAT PARTY’S INDIVIDUAL
CLAIM. IF FOR ANY REASON THE
ARBITRATION CLAUSE SET FORTH IN THIS
AGREEMENT IS DEEMED INAPPLICABLE OR
INVALID, OR TO THE EXTENT THE
ARBITRATION CLAUSE ALLOWS FOR
LITIGATION OF DISPUTES IN COURT,
performing Nextel’s obligations under this
Agreement without obtaining Customer’s consent
or providing notice to Customer. Nextel shall be
released from all liability upon assignment of this
Agreement. Customer shall continue to be bound
by the terms of this Agreement following
assignment.
Nextel Associates – Nextel’s subsidiaries, affiliates
and certain third party service providers (the
“Nextel Associates”) may provide wireless
communication services in support of Nextel from
time to time. All rights and protections afforded to
Nextel by this Agreement are also afforded to the
Nextel Associates.
CUSTOMER AND NEXTEL BOTH WAIVE, TO
THE FULLEST EXTENT ALLOWED BY LAW,
ANY RIGHT TO PURSUE OR PARTICIPATE AS
A PLAINTIFF OR AS A CLASS MEMBER IN ANY
CLAIM ON A CLASS OR CONSOLIDATED BASIS
OR IN A REPRESENTATIVE CAPACITY.
Notice - Notice to Customer shall be considered
delivered if sent by U.S. Mail addressed to the
most current address on file for Customer
(effective three (3) days following deposit in U.S.
Mail) or by electronic means such as email or text
messaging (effective immediately upon
transmission). Written notice to Nextel must be
sufficient to identify Customer and the Service and
120
Nextel® Terms and Conditions of Service
shall be considered delivered when directed to
Nextel Customer Care department and received by
Nextel. Oral and electronic notice to Nextel shall
be considered delivered on the date reflected in
Nextel’s records. To ensure receipt of notice,
Customer shall notify Nextel of any changes in
Customer’s email or mailing address.
invalid, the remainder of this Agreement will remain
enforceable. If, at any time, Nextel fails to enforce
any right or remedy under this Agreement
(including, but not limited to, a waiver of Nextel’s
right to written notice under the Agreement), Nextel
shall retain the right to enforce such right or
remedy at a later time.
Limitation on Third Party Beneficiaries - This
Agreement is not for the benefit of any third party
other than the Nextel Associates.
Governing Law - The laws of the state associated
with the area code assigned to Customer’s
Number will govern this Agreement, without regard
to the conflict of laws rules of that state. This
Agreement is also subject to applicable federal
laws and federal or state regulations or tariffs
Entire Agreement - This Agreement and the
policies to which it refers (e.g., Return Policy, Plan
Information, and Payment Forms, to the extent
such documentation may be applicable), form the
entire Agreement between Customer and Nextel.
There are no oral or written agreements between
Customer and Nextel other than as set forth in this
Agreement. If Customer is a business, Nextel shall
not be bound by the terms and conditions included
in Customer’s purchase orders or elsewhere,
unless expressly agreed to in writing by a duly
authorized officer of Nextel. If any provision of this
Agreement is found to be illegal or otherwise
121
•
•
United States Federal Communications
Commission, Code of Federal Regulations; 47
CFR part 2 sub-part J.
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND
EFFICIENT OPERATION.
American National Standards Institute (ANSI) /
Institute of Electrical and Electronics Engineers
(IEEE). C95. 1-1992.
READ THIS INFORMATION BEFORE USING
YOUR INTEGRATED MULTI-SERVICE
PORTABLE RADIO.
•
•
•
Institute of Electrical and Electronics Engineers
(IEEE). C95. 1-1999 Edition.
International Commission on Non-Ionizing
Radiation Protection (ICNIRP) 1998.
RF Operational
Characteristics
Your radio product contains a radio frequency
transmitter to convey the information you wish to
send as well as occasional automatic signals used
to sustain connection to the wireless network, and
a receiver which enables you to receive
communication and connection information from
the network.
Ministry of Health (Canada). Safety Code 6.
Limits of Human Exposure to Radiofrequency
Electromagnetic Fields in the Frequency Range
from 3 kHz to 300 GHz, 1999.
•
•
Australian Communications Authority
Radiocommunications (Electromagnetic
Radiation - Human Exposure) Standard 2003.
ANATEL, Brasil Regulatory Authority, Resolution
256 (April 11, 2001) “additional requirements for
SMR, cellular and PCS product certification.”
Portable Radio Product
To assure optimal radio product performance
and make sure human exposure to radio
frequency electromagnetic energy is within the
guidelines set forth in the above standards,
always adhere to the following procedures:
Operation and EME Exposure
Your Motorola radio product is designed to comply
with the following national and international
standards and guidelines regarding exposure of
human beings to radio frequency electromagnetic
energy (EME):
122
Safety and General Information
•
•
Phone or Two-way radio mode: one inch (2.5
cm)
Phone Operation
When placing or receiving a phone call, hold your
radio product as you would a wireline telephone.
Speak directly into the microphone.
Data operation using any data feature with or
without an accessory cable: one inch (2.5
cm)
Two-way radio operation
Antenna Care
Use only the supplied or an approved
replacement antenna. Unauthorized antennas,
modifications, or attachments could damage the
radio product and may violate FCC regulations.
When using your radio product as a
traditional two-way radio, hold the
radio product in a vertical position
with the microphone one to two
inches (2.5 to 5 cm) away from the lips.
DO NOT hold the antenna when the radio
product is “IN USE”. Holding the antenna affects
call quality and may cause the radio product to
operate at a higher power level than needed.
Body-worn operation
To maintain compliance with FCC RF exposure
guidelines, if you wear a radio product on your
body when transmitting, always place the radio
product in a Motorola approved clip, holder,
holster, case or body harness for this product.
Use of non-Motorola-approved accessories may
exceed FCC RF exposure guidelines. If you do
not use a Motorola approved body-worn
accessory and are not using the radio product
in the intended use positions along side the
head in the phone mode or in front of the face
in the two-way radio mode, then ensure the
antenna and the radio product are kept the
following minimum distances from the body
when transmitting
Approved Accessories
For a list of approved Motorola accessories call
1-800-453-0920, or visit our website at
www.motorola.com/iden.
123
Portable Radio Product Operation and EME Exposure
ALL MODELS WITH FCC ID AZ489FT5832 MEET THE
GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES.
body) as required by the FCC for each model. The highest
SAR value for this model phone when tested for use at the
ear is 1.45 W/kg and when tested on the body, as
described in this user guide, is 1.26 W/kg during packet
data transmission. (Body-worn measurements differ
among phone models, depending upon available
accessories and FCC requirements.)2
Your wireless phone is a radio transmitter and receiver. It
is designed and manufactured not to exceed the emission
limits for exposure to radiofrequency (RF) energy set by
the Federal Communications Commission of the U.S.
Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for
the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons,
regardless of age and health.
While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization for this
model phone with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. SAR
information on this model phone is on file with the FCC
and can be found under the Display Grant section of
http://www.fcc.gov/oet/fccid after searching on FCC ID
AZ489FT5832.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is
Additional information on Specific Absorption Rates (SAR)
can be found on the Cellular Telecommunications Industry
Association (CTIA) web-site at http://www.wow-com.com.
1
1.6W/kg. Tests for SAR are conducted using standard
operating positions reviewed by the FCC with the phone
transmitting at its highest certified power level in all tested
frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the
phone while operating can be well below the maximum
value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output.
1 In the United States and Canada, the SAR limit for
mobile phones used by the public is 1.6 watts/kg (W/kg)
averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give
additional protection for the public and to account for any
variations in measurements.
Before a phone model is available for sale to the public, it
must be tested and certified to the FCC that is does not
exceed the limit established by the government-adopted
requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the
2
The SAR information reported to the FCC includes the
FCC-accepted Motorola testing protocol, assessment
procedure, and measurement uncertainty range for this
product.
124
Safety and General Information
Electro Magnetic
Interference/Compatibility
Medical Devices
Pacemakers
Note: Nearly every electronic device is
susceptible to electromagnetic
interference (EMI) if inadequately
shielded, designed or otherwise
configured for electromagnetic
compatibility.
The Advanced Medical Technology Association
(AdvaMed) recommends that a minimum
separation of 6 inches (15 cm) be maintained
between a handheld wireless radio product and a
pacemaker. These recommendations are
consistent with those of the U.S. Food and Drug
Administration.
Facilities
Persons with pacemakers should:
To avoid electromagnetic interference and/or
compatibility conflicts, turn off your radio product in
any facility where posted notices instruct you to do
so. Hospitals or health care facilities may be using
equipment that is sensitive to external RF energy.
•
ALWAYS keep the radio product more than 6
inches (15 cm) from their pacemaker when the
radio product is turned ON.
•
•
Not carry the radio product in a breast pocket.
Use the ear opposite the pacemaker to minimize
the potential for interference.
Aircraft
When instructed to do so, turn off your radio
product when on board an aircraft. Any use of a
radio product must be in accordance with
•
Turn the radio product OFF immediately if you
have any reason to suspect that interference is
taking place.
applicable regulations per airline crew instructions.
Hearing Aids
Some digital wireless radio products may interfere
with some hearing aids. In the event of such
interference, you may want to consult your hearing
aid manufacturer to discuss alternatives.
125
Operational Warnings
Other Medical Devices
Operational Warnings
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from RF
energy. Your physician may be able to assist you
in obtaining this information.
!
For Vehicles with an Air
Bag
Do not place a portable radio product in the area
over the air bag or in the air bag deployment area.
Air bags inflate with great force. If a portable radio
is placed in the air bag deployment area and the air
bag inflates, the radio product may be propelled
with great force and cause serious injury to
occupants of the vehicle.
Use While Driving
Check the laws and regulations on the use of radio
products in the area where you drive. Always obey
them.
When using the radio product while driving, please:
Potentially Explosive Atmospheres
•
•
•
Give full attention to driving and to the road.
Use hands-free operation, if available.
Pull off the road and park before making or
answering a call if driving conditions so require.
Turn off your radio product prior to entering any
area with a potentially explosive atmosphere,
unless it is a radio product type especially qualified
for use in such areas as “Intrinsically Safe” (for
example, Factory Mutual, CSA, or UL approved).
Do not remove, install, or charge batteries in such
areas. Sparks in a potentially explosive
atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
Note: The areas with potentially explosive
atmospheres referred to above include
fueling areas such as below decks on
boats, fuel or chemical transfer or
storage facilities, areas where the air
contains chemicals or particles, such
126
Safety and General Information
as grain, dust or metal powders, and
Cleaning and Drying Considerations
any other area where you would
normally be advised to turn off your
vehicle engine. Areas with potentially
explosive atmospheres are often but
not always posted.
Using a leather carry case may help protect the
surfaces and help prevent liquids (e.g., rain) from
entering into the interior of the radio product. This
product is not water proof, and exposing the unit to
liquids may result in permanent damage to the unit.
Blasting Caps and Areas
If your radio product interior gets wet, then do not
try to accelerate drying with the use of an oven or a
dryer as this will damage the radio product and
void the warranty. Instead, do the following:
To avoid possible interference with blasting
operations, turn off your radio product when you
are near electrical blasting caps, in a blasting area,
or in areas posted: “Turn off two-way radio”. Obey
all signs and instructions.
1 Immediately power off the radio product.
2 Remove Battery and SIM card (if so equipped)
from radio product.
Operational Cautions
3 Shake excess liquid from radio product.
!
4 Place the radio product and battery in an area
that is at room temperature and has good air
flow.
5 Let the radio product, battery, and SIM card dry
for 72 hours before reconnecting the battery
and/or powering on the radio product.
Batteries
All batteries can cause property damage and/or
bodily injury, such as burns if a conductive material
such as jewelry, keys, or beaded chains touches
exposed terminals. The conductive material may
complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any
charged battery, particularly when placing it inside
a pocket, purse, or other container with metal
objects. To reduce the risk of injury, batteries
should not be exposed to fire, disassembled, or
crushed.
If the radio product does not work after following
the steps listed above, contact your dealer for
servicing information.
127
Accessory Safety Information
Clean the external surfaces of the radio product
with a damp cloth, using a mild solution of
dishwashing detergent and water. Some
household cleaners may contain chemicals that
could seriously damage the radio product. Avoid
the use of any petroleum-based solvent cleaners.
Also, avoid applying liquids directly on the radio
product.
•
To reduce the risk of damage to the cord or plug,
pull by the plug rather than the cord when you
disconnect the battery charger from the power
source outlet.
•
•
Do not operate any battery charger with a
damaged cord or plug — replace them
immediately.
Battery chargers may become warm during
operation, but not hot. If it becomes hot to the
touch, unplug it from the power outlet
immediately and discontinue its use.
Accessory Safety Information
Important: Save these accessory safety
instructions.
•
•
•
Use of a non-recommended attachment to a
battery charger may result in a risk of fire,
electric shock, or injury to persons.
Make sure the battery charger power cord is
located so that it will not be stepped on, tripped
over, or subjected to damage or stress.
•
Before using any battery or battery charger, read
all the instructions for and cautionary markings
on (1) the battery, (2) the battery charger, which
may include a separate wall-mounted power
supply or transformer, and (3) the radio product
using the battery.
An extension cord should not be used with any
battery charger unless absolutely necessary.
Use of an improper extension cord could result
in a risk of fire and electric shock. If an extension
cord must be used, make sure that:
•
Do not expose any battery charger to water,
rain, or snow as they are designed for indoor or
in-vehicle use only.
Warning: To reduce the risk of injury,
charge only the rechargeable
•
The pins on the plug of the extension cord are
the same number, size, and shape as those
on the plug of the charger.
The extension cord is properly wired and in
good electrical condition.
batteries described in “Battery” on
!
page 3. Other types of batteries may
burst, causing personal injury and
damage.
•
128
Safety and General Information
•
The cord size is 18AWG for lengths up to 100
feet and 16AWG for lengths up to 150 feet.
•
•
Do not operate any battery charger if it has
received a sharp blow, has been dropped, or
has been damaged in any way; take it to a
qualified service technician.
Do not disassemble a battery charger; take it to
a qualified service technician when service or
repair is required. Incorrect reassembly may
result in a risk of electric shock or fire.
•
•
•
•
Maximum ambient temperature around the
power supply or transformer of any battery
charger should not exceed 40°C (104°F).
The output power from the power supply or
transformer must not exceed the rating given on
the Desktop Dual-Pocket Charger.
The disconnection from the line voltage is made
by unplugging the power supply from the AC
receptacle.
To reduce risk of electric shock, unplug any
battery charger from the outlet before attempting
any maintenance or cleaning.
For optimum charging performance, turn off the
radio product while charging it in any battery
charger.
129
MOTOROLA LIMITED
WARRANTY
PRODUCTS
COVERED
LENGTH OF
COVERAGE
Note: FOR IDEN SUBSCRIBER PRODUCTS,
ACCESSORIES AND SOFTWARE
PURCHASED IN THE UNITED STATES
OR CANADA
Products as defined
above.
One (1) year from the
date of purchase by the
first consumer
purchaser of the
product.
What Does this Warranty Cover?
Subject to the exclusions contained below,
Motorola, Inc. warrants its Motorola iDEN Digital
Mobile and Portable Handsets ("Products"),
Motorola-branded or certified accessories sold for
use with these Products ("Accessories") and
Motorola software contained on CD-Roms or other
tangible media and sold for use with these
Products ("Software") to be free from defects in
materials and workmanship under normal
consumer usage for the period(s) outlined below.
This limited warranty is a consumer's exclusive
remedy, and applies as follows to new
Products, Accessories and Software
Accessories as
defined above.
One (1) year from the
date of purchase by the
first consumer
purchaser of the
product.
Products or
The balance of the
Accessories that are original warranty or
Repaired or Replaced. for ninety (90) days
from the date returned
to the consumer,
whichever is longer.
Software as defined
Ninety (90) days from
purchased by consumers in the United States
or Canada, which are accompanied by this
written warranty:
above. Applies only to the date of purchase.
physical defects in the
media that embodies
the copy of the software
(e.g. CD-ROM, or
floppy disk).
130
MOTOROLA LIMITED WARRANTY
What is not covered? (Exclusions)
Unauthorized Service or Modification. Defects
or damages resulting from service, testing,
adjustment, installation, maintenance, alteration,
including without limitation, software changes, or
modification in any way by someone other than
Motorola, or its authorized service centers, are
excluded from coverage.
Normal Wear and Tear. Periodic maintenance,
repair and replacement of parts due to normal wear
and tear are excluded from coverage.
Batteries. Only batteries whose fully charged
capacity falls below 80% of their rated capacity and
batteries that leak are covered by this limited
warranty.
Altered Products. Products or Accessories with
(a) serial numbers or date tags that have been
removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched
board serial numbers; or (d) nonconforming or
non-Motorola housings, antennas, or parts, are
excluded from coverage.
Abuse & Misuse. Defects or damage that result
from: (a) improper operation, storage, misuse or
abuse, accident or neglect, such as physical
damage (cracks, scratches, etc.) to the surface of
the product resulting from misuse; (b) contact with
liquid, water, rain, extreme humidity or heavy
perspiration, sand, dirt or the like, extreme heat, or
food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d)
other acts which are not the fault of Motorola, are
excluded from coverage.
Communication Services. Defects, damages, or
the failure of Products, Accessories or Software
due to any communication service or signal you
may subscribe to or use with the Products,
Accessories or Software is excluded from
coverage.
Software Embodied in Physical Media. No
warranty is made that the software will meet your
requirements or will work in combination with any
hardware or software applications provided by third
parties, that the operation of the software products
will be uninterrupted or error free, or that all defects
in the software products will be corrected.
Use of Non-Motorola Products and
Accessories. Defects or damage that result from
the use of Non-Motorola branded or certified
Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
131
Software NOT Embodied in Physical Media.
Software that is not embodied in physical media
(e.g. software that is downloaded from the
Or visit us online at
http://www.motorola.com/iden/support
You will receive instructions on how to ship the
Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center.
To obtain service, you must include: (a) a copy of
your receipt, bill of sale or other comparable proof
of purchase; (b) a written description of the
problem; (c) the name of your service provider, if
applicable; (d) the name and location of the
installation facility (if applicable) and, most
importantly; (e) your address and telephone
number.
internet), is provided "as is" and without warranty.
Who is covered? This warranty extends only to
the first consumer purchaser, and is not
transferable.
What will Motorola Do? Motorola, at its option,
will at no charge repair, replace or refund the
purchase price of any Products, Accessories or
Software that does not conform to this warranty.
We may use functionally equivalent
reconditioned/refurbished/pre-owned or new
Products, Accessories or parts. No data, software
or applications added to your Product, Accessory
or Software, including but not limited to personal
contacts, games and ringer
What Other Limitations Are There? ANY
IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED
TO THE DURATION OF THIS LIMITED
WARRANTY, OTHERWISE THE REPAIR,
REPLACEMENT, OR REFUND AS PROVIDED
UNDER THIS EXPRESS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE
CONSUMER, AND IS PROVIDED IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OF
IMPLIED. IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT OR TORT
(INCLUDING NEGLIGENCE) FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE
es, will be reinstalled. To avoid losing such data,
software and applications please create a back up
prior to requesting service.
How to Obtain Warranty Service or Other
Information? To obtain service or information,
please call:
Motorola iDEN Customer Services
1-800-453-0920 or 954-723-4910
TTY-877-483-2840
132
MOTOROLA LIMITED WARRANTY
PRODUCT, ACCESSORY OR SOFTWARE, OR
FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR
LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR DATA,
SOFTWARE OR APPLICATIONS OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY
TO USE THE PRODUCTS, ACCESSORIES OR
SOFTWARE TO THE FULL EXTENT THESE
DAMAGES MAY BE DISCLAIMED BY LAW.
software. No other use, including without limitation
disassembly of such Motorola software or exercise
of the exclusive rights reserved for Motorola, is
permitted.
Some states and jurisdictions do not allow the
limitation or exclusion of incidental or
consequential damages, or limitation on the
length of an implied warranty, so the above
limitations or exclusions may not apply to you.
This warranty gives you specific legal rights,
and you may also have other rights that vary
from state to state or from one jurisdiction to
another.
Laws in the United States and other countries
preserve for Motorola certain exclusive rights for
copyrighted Motorola software such as the
exclusive rights to reproduce and distribute copies
of the Motorola software. Motorola software may
only be copied into, used in, and redistributed with,
the Products associated with such Motorola
133
Rechargeable Batteries will be replaced during the
applicable warranty period if:
Limited Warranty
Motorola
a. the battery capacity falls below 80% of rated
capacity, or
Communication
Products (International)
b. the battery develops leakage.
MOTOROLA, at its option, will at no charge either
repair the Product (with new or reconditioned
parts), replace it (with a new or reconditioned
Product), or refund the purchase price of the
Product during the warranty period provided it is
returned in accordance with the terms of this
warranty. Replaced parts or boards are warranted
for the balance of the original applicable warranty
period. All replaced parts of Product shall become
the property of MOTOROLA.
Note: This Warranty applies in Singapore and
the Philippines.
I. What This Warranty Covers
and For How Long:
MOTOROLA warrants the MOTOROLA
manufactured iDEN Communication Products
listed below (“Product”) against defects in material
and workmanship under normal use and service
for a period of time from the date of purchase as
scheduled below:
This express limited warranty is extended by
MOTOROLA to the original end user purchaser
only and is not assignable or transferable to any
other party. This is the complete warranty for the
Product manufactured by MOTOROLA.
MOTOROLA assumes no obligations or liability for
additions or modifications to this warranty unless
made in writing and signed by an officer of
MOTOROLA. Unless made in a separate
agreement between MOTOROLA and the original
end user purchaser, MOTOROLA does not warrant
the installation, maintenance or service of the
Product.
iDEN Subscriber Digital Mobile and One (1) Year
Portable Units
Product Accessories
(manufactured by or under license
from MOTOROLA)
One (1) Year
Batteries
One (1) Year
134
Limited Warranty Motorola Communication Products (International)
MOTOROLA cannot be responsible in any way for
any ancillary equipment not furnished by
MOTOROLA which is attached to or used in
connection with the Product, or for operation of the
Product with any ancillary equipment, and all such
equipment if expressly excluded from this
warranty. Because each system which may use
the Product is unique, MOTOROLA disclaims
liability for range, coverage, or operation of the
system as a whole, or any portion of the system not
produced by MOTOROLA, under this warranty.
TIME, INCONVENIENCE, COMMERCIAL LOSS,
LOST PROFITS OR SAVINGS OR OTHER
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE SUCH PRODUCT, TO THE
FULL EXTENT SUCH MAY BE DISCLAIMED BY
LAW.
III. How to Get Warranty
Service:
You must provide proof of purchase (bearing the
date of purchase and Product item serial number)
in order to receive warranty service and, also,
deliver or send the Product item, transportation
and insurance prepaid, to an authorized warranty
service location. Warranty service will be provided
by MOTOROLA through one of its authorized
warranty service locations. If you first contact the
company which sold you the Product (e.g., dealer
or communication service provider), it can facilitate
your obtaining warranty service.
II. General Provisions:
This warranty sets forth the full extent of
MOTOROLA’S responsibilities regarding the
Product, Repair, replacement or refund of the
purchase price, at MOTOROLA’S options, is the
exclusive remedy. THIS WARRANTY IS GIVEN
IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. IMPLIED WARRANTIES,
INLCUDING WITHOUT LIMITATION, IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE DURATION OF THIS LIMITED
WARRANTY TO THE FULL EXTENT SUCH MAY
BE DISCLAIMED BY LAW. IN NO EVENT SHALL
MOTOROLA BE LIABLE FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE
PRODUCT, FOR ANY LOSS OF USE, LOSS OF
IV. What This Warranty Does
Not Cover:
a. Defects or damage resulting from use of the
Product in other than its normal and customary
manner.
135
b. Defects or damage from misuse, accident,
water, or neglect.
MOTOROLA’S published specifications or the
local type acceptance labeling in effect for the
Product at the time the Product was initially
distributed from MOTOROLA.
c. Defects or damage from improper testing,
operation, maintenance, installation, alteration,
modification, or adjustment.
d. Breakage or damage to antennas unless
caused directly by defects in material
workmanship.
j. Scratches or other cosmetic damage to
Product surfaces that does not effect the
operation of the Product.
k. Normal and customary wear and tear.
e. A Product subjected to unauthorized Product
modifications, disassemblies or repairs
(including, without limitation, the audition to the
Product of non-MOTOROLA supplied
equipment).
l. Exclusion for defects or damage arising from
use of the products in connection with
non-MOTOROLA equipment.
VI. Patent and Software
Provisions:
f. Product which has had the serial number
removed or made illegible.
MOTOROLA will defend, at its own expense, any
suit brought against the end user purchaser to the
extent that it is based on a claim that the Product or
parts infringe a patent, and Motorola will pay those
costs and damages finally awarded against the
end user purchaser in any such suit which are
attributable to any such claim, but such defense
and payments are conditioned on the following:
g. Rechargeable batteries if:
1.Any of the seals on the battery enclosure of
cells are broken or show evidence of
tampering.
2.The damage or defect is caused by
charging or using the battery in equipment
or service other than the Product for which it
is specified.
a. That MOTOROLA will be notified promptly in
writing by such purchaser of any notice of such
claim;
h. Freight costs to the repair depot.
i. A Product which, due to illegal or unauthorized
alteration of the software/firmware in the
b. That MOTOROLA will have sole control of the
defense of such suit and all negotiations for its
Product, does not function in accordance with
136
Limited Warranty Motorola Communication Products (International)
settlement or compromise; and
Laws in the United States and other countries
preserve for MOTOROLA certain exclusive rights
for copyrighted MOTOROLA software, such as the
exclusive rights to reproduce in copies and
distribute copies of such MOTOROLA software.
MOTOROLA software may be used in only the
Product in which the software was originally
embodied and such software in such Product may
not be replaced, copied, distributed, modified in
any way, or used to produce any derivative thereof.
No other use including, without limitation,
c. Should the Product or parts become, or in
MOTOROLA’S opinion be likely to become, the
subject of a claim of infringement of a patent,
that such purchaser will permit MOTOROLA, at
its option and expense, either to procure for
such purchaser the right to continue using the
Product or parts or to replace or modify the
same so that it becomes non-infringing or to
grant such purchaser a credit for the Product or
parts as depreciated and accept its return. The
depreciation will be an equal amount per year
over the lifetime of the Product or parts as
established by MOTOROLA.
alteration, modification, reproduction, distribution,
or reverse engineering of such MOTOROLA
software or exercise or rights in such MOTOROLA
software is permitted. No license is granted by
implication, estoppel or otherwise under
MOTOROLA will have no liability with respect to
any claim of patent infringement which is based
upon the combination of the Product or parts
furnished hereunder with software, apparatus or
devices not furnished by MOTOROLA, nor will
MOTOROLA have any liability for the use of
ancillary equipment or software not furnished by
MOTOROLA which is attached to or sued in
connection with the Product or any parts thereof. In
no event shall MOTOROLA be liable for any
incidental, special or consequential damages
arising from any claim of patent infringement or
alleged infringement.
MOTOROLA patent rights or copyrights.
137
All other product names or services mentioned in
this manual are the property of their respective
trademark owners.
Patent and Trademark
Information
Software Copyright Notice
© 2004 Nextel Communications, Inc. NEXTEL®,
the NEXTEL logo®, NEXTEL. Done.TM, DIRECT
CONNECT®, GROUP CONNECTTM and NEXTEL
WORLDWIDE® are service marks, trademarks,
and/or registered trademarks owned by Nextel
Communications, Inc.
The Motorola products described in this manual
may include copyrighted Motorola and third party
software stored in semiconductor memories or
other media. Laws in the United States and other
countries preserve for Motorola and third party
software providers certain exclusive rights for
copyrighted software, such as the exclusive rights
to distribute or reproduce the copyrighted software.
Accordingly, any copyrighted software contained in
the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in
any manner to the extent allowed by law.
Furthermore, the purchase of the Motorola
products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise,
any license under the copyrights, patents, or patent
applications of Motorola or any third party software
provider, except for the normal, non-exclusive,
royalty-free license to use that arises by operation
of law in the sale of a product.
MOTOROLA, the Stylized M Logo and all other
trademarks indicated as such herein are
trademarks of Motorola, Inc. ® Reg. U.S. Pat. &
Tm. Off. © 2004 Motorola, Inc. All rights reserved.
Microsoft and Microsoft Internet Explorer are
registered trademarks of Microsoft Corporation.
T9 is a trademark owned by Tegic
Communications.
T9® Text Input Patent and Trademark Information
This product is covered by U.S. Pat. 5,818,437,
U.S. Pat. 5,953,541, U.S. Pat. 6,011,554 and other
patents pending.
Java and all other Java-based marks are
trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
138
sending 25
sorting 26
viewing 25
icons 20
Index
international 50
making 19, 52
on hold 49
Numerics
Call forwarding
all calls 45
3-way calling 49
phone calls 19
receiving 20, 52
redialing 22, 91
remote PTT 95
Speed Dial 22
TTY, see TTY calls
Turbo Dial 22
Circuit data 54
Clock 91
A
missed calls 46
off 46
Call Timers 52
Call Waiting 48
off 48
Accessories 16
safety 128
Alpha mode 35
B
Calls
Backlight 91
Battery
3-way 49
answering automatically 91
answering with any key 91
Direct Connect 19, 23, 92
emergency 23
ending 20
from Contacts 21
from memo 44
from Recent calls 21
from SMS messages 75
Group Connect 92
care 5
charging 4
door 2
Contacts 21
capacity 43
creating entries 40
deleting 42
editing entries 41
icons 38
international numbers 43
searching 39
inserting 3
safety 127
Baud rate 93
C
Call alerts 25
deleting 26
queue 25
showing all entries 40
showing only Direct Connect
40
Group Connect, see Group
Connect calls
receiving 25
responding 25, 26
139
SIM card 38
storing fast 41
storing from idle screen 42
storing from Memo 41, 44
storing from recent calls 33,
41
type 33, 38
viewing 39
Emergency Calls 31
Private Direct Talk Calls 30
Setup Options 31
privacy options 86
security 87
Talk Range 28
viewing location 83
GPS PIN 93
GPS, see GPS Enabled
Display
backlight 91
contrast 91
options 9
H
Handset, see phone
Headset 95
Customer Care 96
screen 9
D
E
I
DC/GC Options 92
Email 38, 41, 54
Emergency calls 23
End key 1
Icons
see also Direct Connect calls,
Group Connect calls, and
call alerts
calls 20
Contacts 38
main menu 10
Recent calls 33
status 11
F
Dialing codes
Faxes
non-emergency numbers 56
telecommunications relay
service 56
receiving 54
sending 54
text entry 35
Idle screen 9
storing to Contacts 42
International numbers 50
calling 50
Direct Connect
G
see also calls
One Touch 23
One Touch, setting 50
Direct Launch 31
Direct Talk 27
Games 94
GPS Enabled 81
almanac data 86
best results 84
emergency calls 23, 82
storing 43
Channels and Codes 28
140
Index
voice mail 65
K
P
Message notifications 63
Messages 62
Keypad 1
Packet data 54
Password
voice mail 67
Passwords 93
Patent information 94, 138
Pauses
locking 15, 92
L
see also voice mail, SMS
messages, Two-Way
messages, and Net alerts
Language 91
Lists, see menus
receiving 63
M
dialing 50
storing 43
Mute 23
Memo 44
calling from 44
creating 44
editing 44
storing to Contacts 41, 44
viewing 44
N
Phone 1, 9
active line 91
locking 92
modem 53
off 6
Navigation key 1
Net alerts 75
deleting 76
message center 76
receiving 75
Memory
on 6
ring tones 61
Menu key 1, 9
Menus 9
context-sensitive 1, 9
main menu 10
Message center 63, 65
see also messages
net alerts 76
Nextel
setting up 2
PUK code 13
Customer Care 96
Terms and conditions 100
Wireless data services 75, 78
Non-emergency numbers 56
Numeric mode 37
R
Radio frequency 122
Recent calls 21, 33
deleting 34
O
display time 93
icons 33
storing to Contacts 33, 41
Off-Network Walkie-Talkie 27
SMS messages 74
141
viewing 33
Redialing 22, 91
Ring tones 38, 59
deleting 61
Service, activating 6
Settings 91
SIM card 3, 12, 14
Contacts 38
service 56
Terms and conditions 100
Text and numeric messages
see SMS messages
Text display area 9, 20
Text entry 35
downloading 61
memory 61
off 59
inserting 14
removing 15
setting 59
setting in Contacts 40, 60
vibrate 59
SIM PIN 12, 92
changing 13
Alpha mode 35
database 35, 36
icons 35
requirement 12
unblocking 13
SMS messages 74
calling from 75
message center 74
receiving 74
Speakerphone 23
Speed Dial 22, 39, 41
State Tone 32
Status messages 98
Symbols mode 37
viewing assigned 60
Ringer 90
mode 35
Numeric mode 37
Symbols mode 37
Word mode 35
Text messages
reading 75
see also Ring tones
off 90
S
Safety 122
accessory 128
battery 127
Trademark information 94, 138
TTY calls 54
baud rate 55
making 54
electromagnetic interference
125
mode 55
on 54
TTY devices 56
Turbo Dial 22
medical devices 125
radio frequency 122
Security 92
T
T9 Text Input, see text entry
Talkgroups 51, 92
TDD/TTY devices 56
Send key 1
142
Index
Two-Way messages 75
receiving 75
accessing 79
address book 78
demos 80
sending 76
downloads 78
guides 80
V
Voice mail 65
instant messaging 78
mobile email 78
navigating 79
changing password 67
greetings 68
group lists 71
ordering plan 78
text messaging 78
web service 78
Word mode 35
message forwarding 72
playing messages 66
receiving 65
sending calls to 20
setting up 8, 66
Voice name 39
Volume, setting 90, 92
W
Waits
dialing 50
storing 43
Warranty 134
Wireless data plan
availability 78
Wireless data services 75, 78
143
|