Mitel® 5000 Communications Platform (CP)
5324 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
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No.
Name
Handset
Description
The handset is hearing aid compatible (HAC). If you are using a headset or if you are in
Handsfree Mode, you do not need to use the handset.
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Display
Provides a two-line, 20-character viewing area for using features and identifying callers.
When idle, the display shows user information and the time and date.
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Display Buttons
Provide three Display buttons under the Display. In some features, the left and right
Display buttons provide back (<<) and forward (>>) navigation. The center Display button
always displays user and system information.
Ring/Message
Indicator
Flashes or stays lit to indicate call, message, and feature activity.
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Indicator Signals
Rapidly flashing
Slowly flashing
On
Description
You have an incoming call.
You have a waiting message or callback message.
You are on a call or using a feature.
Your IP phone is idle.
Off
Feature Buttons
Dialpad Buttons
descriptions.
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7
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
characters when using features that require text input.
Programmable
Buttons
Provide 24 programmable buttons. The top seven buttons on both models are
programmed by the system administrator and cannot be reprogrammed. However, you
can program the remaining buttons for quick access to features or speed-dial entries.
External Speaker Provides audio for handsfree calls and background music.
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Document Part Number 835.3294-1, February 2011
®
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© 2011, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
QUICK REFERENCE GUIDE
Answering Calls
Placing Ad Hoc Conference Calls
Lift the handset, or press
answer a call while using a headset or to answer
a call in Handsfree Mode.
(Speaker) to
1. While on the first call, press the Conf button to
place the call on hold. CALL NEXT PARTY TO
CNF appears.
2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.
Placing Internal (Intercom) Calls
4. Press the Conf button again to start the
With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
conference. CNF IN PROGRESS appears.
you can press
(Hold) to move the cursor
Viewing and Responding to Messages
backward, deleting the last digits entered. If you
are using Handsfree Mode, listen for the double
tone, and then begin to speak.
1. With the handset on-hook, press
(Message).
Messages are displayed as first in/first out. If
there is more than one message, you can
Placing External Calls
repeatedly press
the messages.
(Message) to scroll through
Press the Outgoing button, an unlit Call button,
or enter the Outgoing Call access code (8 is the
default code), and then dial the number.
2. When the desired message is displayed, press #,
or lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you
press
(Message), you automatically place a
Redialing External Numbers
call to the party or message center who left the
message.)
With or without the handset lifted, press the
(Redial). The system automatically selects
a line and dials the number.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
Transferring Calls to Other Extensions
following:
1. While on the call, press
(Transfer), and
Press
(Up) or
through the messages.
(Down) to scroll
then enter the extension number.
2. Do one of the following:
Enter the two-digit number for the DND
Wait for an answer, announce the call, and
then hang up. If the extension is
message.
2. After selecting the message, enter the additional
text for the DND description, if applicable.
unavailable, press the flashing IC or Call
button to return to the caller.
3. Press
handset.
(Speaker), or lift and replace the
Hang up to transfer the call and disconnect
the call from your IP phone.
Placing a Page Announcement
1. Press 7.
Forwarding Calls
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement, and
then hang up.
2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then dial
the telephone number.
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